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Won't scan

644 Views 4 Replies Latest reply: Feb 22, 2013 11:45 AM by cindylg RSS
ronaldfromsan diego Calculating status...
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Jun 19, 2011 2:46 AM

I had a happy new HP Officejet Pro 8500 Plus printer, scanner, fax which worked fine until I updated my software yesterday. Now I can't scan and keep getting the error message " error -9931." HP and I have spent hours on the phone but to no avail. It just won't work. Any ideas?

MacBook, Mac OS X (10.6.7)


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