623 Views 4 Replies Latest reply: Feb 22, 2013 11:45 AM by cindylg
I had a happy new HP Officejet Pro 8500 Plus printer, scanner, fax which worked fine until I updated my software yesterday. Now I can't scan and keep getting the error message "com.apple.ImageCaptureCore error -9931." HP and I have spent hours on the phone but to no avail. It just won't work. Any ideas?