Q: vertical lines - there for sure

Same thing happened to me.  I have been putting up with the lines for a while and I finally decided I should do some searching and see if this is a known problem.  Sure enough I found MANY hits regarding this issue and learned that this was a manufacturing defect.

I called Apple Care and explained the problem to them, specifically asking about the factory defect and out of warranty repairs.  I was transferred to a "Senior Advisor" who asked a few very basic questions and then advised that it would be best if I took my iMac into my local Apple Store.  I went ahead and setup an appointment at the Genius Bar for the next day.

I showed up at the Genius Bar on time for my reservation and promptly waited around for 30 minutes before someone was available to look at my system.  After looking into the case notes, the "Genius" told me that this problem was covered under an extended warranty but that had expired on May 26th.  To make matters worse, he mentioned that the information about the program expiring was in the case notes of the person that I talked to on the phone the day before.  So even though I specifically called asking about the out-of-warranty program, the "Senior Advisor" I talked to must have felt that it would be better to waste two hours of my time taking my iMac into the store, rather than mention over the phone that there had been an extended warranty but that it was expired.

I called AppleCare back and was put in contact with another "Senior Advisor" who basically told me there was nothing they could do.  This is extremely disappointing!!  I have been very happy with my Apple products and even Apple support to this point but they have really dropped the ball here.  I was hoping to get longer life out of my iMac but apparently it isn't much better than the PC's I have purchased in the past for 1/2 the price.  Very disappointing!!!

So let me get this straight... I, just as you did, figured this was an unique sitation with my computer; however, I searched Mac and vertical lines and what do you know. Thousands of hits.

I've had this computer ~ 1 year (a little more) and this is the SECOND MAC computer that has just randomly failed right after the 1 year mark. You have got to be kidding me. I am not going to settle for the customer service you received by the "Senior Advisor." This really ****** me off. These computers are expensive as **** and I have purchased TWO in the past TWO years. UNBELIEVABLE. I have an appointment on Saturday with the Apple Store and they better be prepared. I suggest you all contact the BETTER BUISNESS BUREAU and make official complaints. This is ridiculous and truly should be investiagated.

Thank you!  I called Apple Thursday and said bring in your computer at 1:15 Friday, so I brought it in.  They couldn't check me in because the Apple agent set up the appointment for Thursday, but they said we will make you an appointment for 1:45, I actually ended up waiting 45 minutes.  They were nice and said "We actually had a program to fix this last month, but we will fix it for you for FREE"  It would have been: $378.77!  They said the display wouldn't be in for a few days so I said can I keep the computer and you call us when you have the display?  They said YES!!!!!!!  So hope fully they will fix it!

What Apple Store did you take yours to?  Did you have an Apple Case number for this?  I'd love to have it to reference for calling them back.

I took it to Apple Pasadena.  I did not have a case number.

Any chance you would be willing to scan a copy of your work order and email it to me when you take it back in for the repair?  I'd love to have some kind of "proof" of the repair to use in my plight to try and get mine taken care of as well.  I made my email address visible in my profile so you could send it to me privately.

Was your repair completed as promised?  If so, any chance you could send me a copy of your work order showing it was repaired for free?

Yes my repair was completed as promised.

Do you have an invoice or anything showing the $0 repair and the date of the repair?  My local store and Apple Support have been unwilling to bend on this issue in my case. 

I too would like to be able to reference a workorder if you would be so kind as to provide it to us members here who are having a problem. It will help ease the process and put faith back into a company that we trust with our hard-earned money. Thank you, and I appreciate your help, Oznorts!

I haven't been able to make it through the automated system...after giving a serial number, it wants me to pay $49 for a support incident. How did you guys make it through?

I called today to applecare and was informed by the advisor i talked to that of course my mac was out of warranty and phone support even though i said it was a known issue all he did was quote me a price to fix it at my local store.  any help for tips to try to push this threw.  I now have 7 lines on the screen.  (they do not show up on screen caps either)

thanks in advance for any help!

Ok, I read the information that this "unofficial repair programm" has ended on 26. May 2011. Can anybody confirm this? Or is this just a further pretext? If that will be the case, it seems that Apple became in the "Vertical Line issue" more and more astute...

Absolutely disappointing, - someone deletes here Oznorts and my posts. Did we wrote something wrong? The concerning Apple admin should be ashamed...

I made an appt. and took my mom's in with the vertical lines in early July, after waiting didn't even make it to the Genius Bar. Got shot down during the "pre interview" and was told the free replacement program expired in March 2011 and that it would cost about $370 to replace it.  I guess each store/state has a different story, wasn't even given the chance to get to the "Genius"