1 2 3 Previous Next 43 Replies Latest reply: Jan 15, 2012 10:31 PM by A.L.F.
anp27 Level 1 Level 1 (10 points)

Tried logging into the forum using my old Apple Id and got this:

We're sorry. Your account could not be created due to system issues.

Please contact Apple Support Communities with the information below to create your account."

 

I had to create a new Apple Id just to post this. Please help?


MacBook Pro, Mac OS X (10.6.7)
  • 1. Re: Can't login
    Carolyn Samit Level 10 Level 10 (89,600 points)

    Could be a cookie problem.

     

    If you are using Safari... go to Safari / Preferences then select the Security tab. Click: Show Cookies

     

    Type apple in the search field top right corner of the window then click Remove All

     

    Quit then relaunch Safari. Try logging in here again.

     

    If that doesn't help, launch Keychain Access   /Applications/Utilities

     

    Select Passwords on the left. Delete the daw.apple.com keychain and the Safari Forms Autofill keychain.

     

    Quit, relaunch Safari. Try again.

  • 2. Re: Can't login
    anp27 Level 1 Level 1 (10 points)

    Hi Carolyn,

    I just followed all the steps you mentioned, but I still can't login with my old Apple Id.

  • 3. Re: Can't login
    Carolyn Samit Level 10 Level 10 (89,600 points)

    Ok.. I'm going to send a link to this thread to the Apple hosts. Hopefully they can help you.

     

    Have patience.

  • 4. Re: Can't login
    anp27 Level 1 Level 1 (10 points)

    Thanks so much for your help.

  • 5. Re: Can't login
    Carolyn Samit Level 10 Level 10 (89,600 points)

    You're welcome. That can be frustrating to say the least. 

  • 6. Re: Can't login
    anp27 Level 1 Level 1 (10 points)

    Hey there.... still haven't heard a peep from Apple... is it normal for them to take so long?

  • 7. Re: Can't login
    Carolyn Samit Level 10 Level 10 (89,600 points)
  • 8. Re: Can't login
    anp27 Level 1 Level 1 (10 points)

    Nope.. I've read and tried everything on the FAQ.

  • 9. Re: Can't login
    SheriRL Level 1 Level 1 (0 points)

    I've been having this same problem for well over a month. I have also written to Community Support weeks ago and haven't received a response. I just created a new AppleID but had to use another email account, as it came back stating that my email address was already associated with an AppleID.. Unfortunately, I rarely use that account so I'd prefer to go back to using my primary email address.

    I've tried all of the above suggestions: deleted all Apple cookies, made the changes in Keychain, checked the FAQ (which doesn't address this problem.) I even tried calling Apple support but they can't look into it as the Community Support section isn't "officially" an Apple service.

    Any other suggestions?

  • 10. Re: Can't login
    nevwgood Level 1 Level 1 (10 points)

    I've had the same problem. I have had no replies from Community Support despite about 2 e-mails a week for 4 weeks. The only answer is to create another Apple ID using a different e-mail address.

     

    This is the company that wants us to trust all our data to iCloud. And then what happens if suddenly "your account can't be created due to service issues" and your data are all stuck up in the Cloud??

  • 11. Re: Can't login
    A.L.F. Level 1 Level 1 (5 points)

    I too have been totally frustrated by the same problem for at least 2 months. I too am always presented with the same error message:

    "We're sorry. Your account could not be created due to system issues.

    Please contact Apple Support Communities with the information below to create your account."

     

    I have entered my information and a detailed description of the problem AT LEAST 6 TIMES in the last 2 months, and have received ZERO response. I also emailed customer support, and no response from them either.

     

    I finally got a new Apple ID today just so that I could get into Apple Support Communities to write this.

     

    I'm glad to see that at least I am not the only one experiencing this problem, but it just seems so outside typical Apple customer service. With most other online customer service issues from other companies, at least I usually get an email that says that they have received my question and will get back to me. Even that would be a little reassuring, but at this point, it looks like anything I do just falls down some black hole.

     

    I agree that this does not bode well for the upcoming scale-up of the iCloud service.

     

    So, has anyone received ANY response when they can't sign into Apple Support Communities?

     

    Al F.

  • 12. Re: Can't login
    anp27 Level 1 Level 1 (10 points)

    STILL NO SOLUTION YET?

  • 13. Re: Can't login
    A.L.F. Level 1 Level 1 (5 points)

    Well, I think I finally have an explanation. Apparently I set up an Apple ID many years ago, using a now-defunct email address. Anyway, I specified my discussion forum user name on that account as ALF. At some point later on, I started up a new Apple ID and specified the same user name. This was not a problem until Apple changed over to the new Support Communities format. At that point, they reconstructed the user database and the later Apple ID was kicked out because it had the same user name as the previous ID.

     

    I'd completely forgot about that old account, but when a Support Communities moderator explained all this to me, I successfully logged into Support Communities with the old account. Unfortunately, Support Communities moderators only have limited powers. They cannot delete an old Apple ID, apparently these accounts cannot be deleted and will always exist, just waiting to be deactivated. Moderator do have the ability to change user names, so I will make that request - that is something a user cannot do.

     

    So, I don't know if anyone else shares my particular problem with Support Communities, but there it is.

     

    Al F.

  • 14. Re: Can't login
    A.L.F. Level 1 Level 1 (5 points)

    Oh, and as to our frustrations with receiving no moderator response, I read in another thread that moderators only periodically check new threads. It was suggested that I start a new thread with a detailed topic title. I did that, and it worked!

1 2 3 Previous Next