Richard Grosmann
Level 1 (70 points)

Q: Why doesn't FCP X show in in the "purchased" section

As I just purchased FCP X last week it does not show up in the "purchased" section of the App store next to my other purchases.

 

Does this mean that I can't install it on other machines I own?

I'm afraid that if I press "buy" again I will be charged again

 

Anyone else had this experience with FCP X (perhaps I should post this in the App store section as well)

Mac Pro 8-Core | 2.26, Mac OS X (10.5.6), 8Gb, ATI Radeon HD 4870

Posted on Jun 27, 2011 11:54 AM

by Richard Grosmann,Solvedanswer
Richard Grosmann Richard Grosmann
Level 1 (70 points)
A:

Got a response from the Mac App Support Team (and all of a sudden it appears in my overview as well).

 

Dear Richard,

 

Greetings from iTunes Store Customer Support. My name is Xxxxxx and I am glad to assist you.

 

I'm sorry to know that you are unable to locate the purchased App "Final Cut Pro" in your purchased section. I certainly understand how eager you are to get this issue resolved and I am happy to help you with this.

 

Richard, I'm pleased to inform you that you can redownload apps you have purchased from the Mac App Store without incurring additional charges.

 

To learn how to redownload apps on the Mac App Store, please refer to the steps in this article:

 

Mac App Store: Backing up your app purchases

http://support.apple.com/kb/HT4482

 

If you continue to have difficulty downloading any applications, please reply to let me know or consult this article:

 

Troubleshooting the Mac App Store

http://support.apple.com/kb/TS3624

 

Should you need any more assistance with this issue or any other, please do not hesitate to reply to this email and I will do all I can to assist you further.

 

Thank you for your continued interest in iTunes. Apple appreciates your loyalty.

 

Have a nice day!

 

Sincerely,

 

#####

iTunes Store Customer Support

Posted on Jun 28, 2011 11:48 PM

Close
Richard Grosmann

Q: Why doesn't FCP X show in in the "purchased" section

  • All replies
  • Helpful answers

  • by davidpetree,

    davidpetree davidpetree Jun 27, 2011 11:56 AM in response to Richard Grosmann
    Level 1 (20 points)
    Jun 27, 2011 11:56 AM in response to Richard Grosmann

    It does show up on mine.

     

    Maybe your signed in with the Wrong account?

     

     

    Also, yes, once you purchase it, you can install it on any other mac that you have authorized by your apple ID

  • by Richard Grosmann,

    Richard Grosmann Richard Grosmann Jun 27, 2011 12:35 PM in response to davidpetree
    Level 1 (70 points)
    Jun 27, 2011 12:35 PM in response to davidpetree

    On both machines i'm using the same apple ID. All my other purchases show up except fcp x.

     

    Weird. I also have a email-receipt.

  • by davidpetree,

    davidpetree davidpetree Jun 27, 2011 12:36 PM in response to Richard Grosmann
    Level 1 (20 points)
    Jun 27, 2011 12:36 PM in response to Richard Grosmann

    I know this is so "Windows"but have you rebooted?

     


    haha

  • by Swahili Nihilist,

    Swahili Nihilist Swahili Nihilist Jun 27, 2011 12:59 PM in response to Richard Grosmann
    Level 1 (0 points)
    Jun 27, 2011 12:59 PM in response to Richard Grosmann

    Same issue here, can't see it as a purchased item anymore... really weird.

  • by Pädy,

    Pädy Pädy Jun 27, 2011 3:34 PM in response to Richard Grosmann
    Level 1 (15 points)
    Jun 27, 2011 3:34 PM in response to Richard Grosmann

    Same thing here. Just wanted to install it onto my MacBook Pro, but there is no Final Cut Pro X in the purchased list - neither on the MacBook Pro nor on the iMac I did the purchase on.

  • by LeoHans,

    LeoHans LeoHans Jun 27, 2011 5:10 PM in response to Richard Grosmann
    Level 2 (235 points)
    Jun 27, 2011 5:10 PM in response to Richard Grosmann

    Mine says:

     

    Final Cut Pro 10.0 is already installed and was not purchased from the Mac App Store

    Do you want to buy Final Cut Pro 10.0 again?

     

    Of course I don't want to!

    I already bought it!

  • by El Ciclo,

    El Ciclo El Ciclo Jun 27, 2011 5:43 PM in response to Richard Grosmann
    Level 1 (0 points)
    Jun 27, 2011 5:43 PM in response to Richard Grosmann

    Same here

  • by John Capra,

    John Capra John Capra Jun 27, 2011 6:13 PM in response to El Ciclo
    Level 1 (10 points)
    Jun 27, 2011 6:13 PM in response to El Ciclo

    Same here.  I did try to re-purchase Motion to see what would happen and it does eventually acknowledge that you have purchased this in the past and gives you an option to re-download it.

     

    While it is re-downloading, if you look in the Purchased section, you can see the "purchase date" as 'undefined'.  All my other apps have purchase dates next to them.  Also, once the download is finished, it disappears from this screen.  I assume i would have to pretend to re-buy it on any mac i wish to install it on but clearly there is somethign out of sync with my account and these purchases.

  • by Richard Grosmann,

    Richard Grosmann Richard Grosmann Jun 27, 2011 11:52 PM in response to Richard Grosmann
    Level 1 (70 points)
    Jun 27, 2011 11:52 PM in response to Richard Grosmann

    Interesting, that all of you have the same experience as I have.

     

    Let's see if I can contact someone at Apple to find out what's going on.

  • by Richard Grosmann,Solvedanswer

    Richard Grosmann Richard Grosmann Jun 28, 2011 11:48 PM in response to Richard Grosmann
    Level 1 (70 points)
    Jun 28, 2011 11:48 PM in response to Richard Grosmann

    Got a response from the Mac App Support Team (and all of a sudden it appears in my overview as well).

     

    Dear Richard,

     

    Greetings from iTunes Store Customer Support. My name is Xxxxxx and I am glad to assist you.

     

    I'm sorry to know that you are unable to locate the purchased App "Final Cut Pro" in your purchased section. I certainly understand how eager you are to get this issue resolved and I am happy to help you with this.

     

    Richard, I'm pleased to inform you that you can redownload apps you have purchased from the Mac App Store without incurring additional charges.

     

    To learn how to redownload apps on the Mac App Store, please refer to the steps in this article:

     

    Mac App Store: Backing up your app purchases

    http://support.apple.com/kb/HT4482

     

    If you continue to have difficulty downloading any applications, please reply to let me know or consult this article:

     

    Troubleshooting the Mac App Store

    http://support.apple.com/kb/TS3624

     

    Should you need any more assistance with this issue or any other, please do not hesitate to reply to this email and I will do all I can to assist you further.

     

    Thank you for your continued interest in iTunes. Apple appreciates your loyalty.

     

    Have a nice day!

     

    Sincerely,

     

    #####

    iTunes Store Customer Support

  • by Blue Monkey Boy,

    Blue Monkey Boy Blue Monkey Boy Jun 30, 2011 2:03 AM in response to Richard Grosmann
    Level 1 (15 points)
    Jun 30, 2011 2:03 AM in response to Richard Grosmann

    I had the same issue except sometimes when I launched App store Motion was marked as purchased but there wasn't a download option... in the end I logged out of App Store and then logged back in again and lo and behold FCP X and Motion were both in the purchased section and available for down load.  It has forgotten however that I had purchased SBX.... App store is starting to feel like a bit like Mobile Me .

  • by the black sun,

    the black sun the black sun Jun 30, 2011 2:46 AM in response to Blue Monkey Boy
    Level 1 (100 points)
    Jun 30, 2011 2:46 AM in response to Blue Monkey Boy

    Ditto. Came, went away, and then it came back again. No problem. Or do you think I should start some winey-arsed rant about things not being just the way I want/expect them to be?

  • by Blue Monkey Boy,

    Blue Monkey Boy Blue Monkey Boy Jun 30, 2011 3:05 AM in response to the black sun
    Level 1 (15 points)
    Jun 30, 2011 3:05 AM in response to the black sun

    Start the rant!  There's clearly a desperate need for an outlet

  • by the black sun,

    the black sun the black sun Jun 30, 2011 3:14 AM in response to Blue Monkey Boy
    Level 1 (100 points)
    Jun 30, 2011 3:14 AM in response to Blue Monkey Boy

    There's been more than enough of them this last week.

     

    A nurse once told me to blow in the face of a baby if it wouldn't stop crying; perhaps somebody should have tried this instead...