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new user account "other" and cant delete it

2022 Views 13 Replies Latest reply: Jul 16, 2011 10:50 AM by Atlan Heron RSS
Atlan Heron Calculating status...
Currently Being Moderated
Jul 2, 2011 2:54 AM

hi everyone,


i dont know what caused that but since yesterday i have that new user account "other".

i tried to delete it with root-user but it isnt shown there, activate root-user and delete again after restart didnt work either.


is some of the professionals here able to help me? i bad need an idea to fix that. Its on my macbook pro and also at my macpro, both with OS 10.6.8

Only new software i installed was MindManger 9 Upgrade direct from MindJet.


Thanks a lot ;-)

Mac Pro, Mac OS X (10.6.8)
  • noondaywitch Level 6 Level 6 (8,130 points)
    Currently Being Moderated
    Jul 2, 2011 4:35 AM (in response to Atlan Heron)

    "Other" usually is the Root user. Something has enabled it.


    How to disable the root user

    Mac OS X v10.6 and later

        1.    From the Apple menu choose System Preferences....

        2.    From the View menu choose Accounts.

        3.    Click on the lock and authenticate with an administrator account.

        4.    Click Login Options....

        5.    Click the "Edit..." or "Join..." button at the bottom right

        6.    Click the "Open Directory Utility..." button.

        7.    Click the lock in the Directory Utility window.

        8.    Enter an administrator account name and password, then click OK.

        9.    Choose Disable Root User from the Edit menu.


    That should remove the login option.


    Then ask Mindjet why their software enables Root.

  • Király Level 6 Level 6 (9,470 points)
    Currently Being Moderated
    Jul 4, 2011 9:40 PM (in response to Atlan Heron)

    Log in to an Admin account and enter this in Terminal:


    dsenableroot -d


    Enter your password when prompted.  Restart the computer.

  • yvesleon3105 Calculating status...
    Currently Being Moderated
    Jul 4, 2011 11:33 PM (in response to Király)

    Thank you, that helped me out with a similar problem.

  • erres Calculating status...
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    Jul 9, 2011 3:54 AM (in response to Atlan Heron)

    I have exact the same problem.


    Have searched in forums for solution. Then I find this posting.


    I too have just updated Livescribe with new desktop connect.

    There must be the problem.


    Wahtever you try, there is no way you can disable the Other user account at the login screen.


    The strange thing is, that when looking if this is the root account , you will find that the root account is not enabled.


    So, it's very annoying.


    So, one positive thing I get out of the answers here is that I know that I will not update Livescribe on my other MAC.


    So, will this stupid icom show when we do a LION install?

    I do not want to do a clear install as that means a lot of work.



  • noondaywitch Level 6 Level 6 (8,130 points)
    Currently Being Moderated
    Jul 9, 2011 4:03 AM (in response to Atlan Heron)

    From what's been said so far, I feel you need to be talking to the third-party software supplier about this problem. I can't think of any valid reason for their products to enable an account.

  • erres Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jul 13, 2011 1:56 AM (in response to Atlan Heron)

    Hi Atlan,


    in the forum of Livescribe it is stated as a known problem

    They are working on it.

    Also some suggestions from other user how to get rid of the account.

    I have not tried that as it seems you than delete also the Livescribe account and desktop.


    I just wait till an update from Livescribe comes out.


    To not show that other account you can change settings for login screen

    Just show field name and password.


    Now, I believe showing th eother account cannot do harm.

    It is not the root account. That's disabled as I have seen.


    The only question: Can Livescribe takeover your computer?

    And if so, hacking livescribe will possible mean that they can hack your system then?


    So, the only rigid solution is: delelete all Livescribe etc. , go to timemachie and set back your system.


    But only if I would know the other account can create problems I would take this major step.


    For now I wait and see


    So, lets see what Livescribe will do and at what speed!


    here the thread at Livescribe:






  • Jim_B. Level 1 Level 1 (70 points)
    Currently Being Moderated
    Jul 13, 2011 4:01 AM (in response to Atlan Heron)

    Curious, are there any folders in the User folder that are not accounted for. Please check for hidden files also.

  • erres Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jul 13, 2011 7:07 AM (in response to Atlan Heron)



    the advice in the livescribe forum works.


    when you delete loginwindow.plist and then restart you will see that the other account user has become Livescribe Pen Communication User


    this account has no maintenance rights, it is a standaard account as I see now.


    Now, I am not sure what happens if I delete that account. (which you can do  when you have logged in with your user account with maintenance rights)


    Maybe my pen will not work  or desktop is not working


    Therefore I leave it as is, but now we have the right user name shown up.


    And wait for Livescribe to come up with a solution.


    All Mac's suffer from it. They know.




    in the livescribe forum:


    when you do following:

    To delete the hidden user account I opened Finder and looked for the following file under the following path: Macintosh HD /Library/Preferences/

    I deleted the file and rebooted. Mac rebuilt the login users list, which will reveal the Livescribe hidden account. Login using your admin account (not the Livescribe one) and then go to System Preferences, then Accounts. You will then see the Livescribe account. Delete it like you'd delete any normal account.


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