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Airprint with Enterprise wifi

6113 Views 20 Replies Latest reply: Sep 4, 2013 5:00 PM by pratnepal RSS
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wildkatsss Level 1 Level 1 (0 points)
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Jul 7, 2011 9:09 AM

We have several iPad 2's (IOS 4.3.3) that many executives have and would like to print from them.  We purchased an HP Envy 100 (on Apple's AirPrint approved printer list) in order for them to print.

 

We created a separate wireless network for these iPad's and the printer.  I have successfully connected the iPad's to this new wireless network, have successfully connected the HP Envy printer to the new wireless network and successfully connected my laptop to this network.

 

When using my laptop, I can ping all of the iPad's as well as the printer so they are all connected to the proper wireless network and the communication to the devices is good. 

 

Here is the problem....when I open a .pdf on one of hte iPad 2's and try to print the .pdf, the printer cannot be found by the iPad.  However, with my laptop I am able to successfully send a print job to that printer.

 

Does anyone have any idea why the iPad's cannot even see the HP Envy printer?  I have upgraded the firmware on the printer to the latest version and I am still having issues with the iPad even seeing the printer.

 

Thanks,

 

Jim

  • gyrhead Level 3 Level 3 (785 points)
    Currently Being Moderated
    Jul 7, 2011 10:17 AM (in response to wildkatsss)

    Have you tried printing from another app?  Try printing an email or something else from another AirPrint compatible app.  If that doesn't work I would recommend an HP 1525nw AirPrint enabled color laser ( about $250).   In the long run, its TCO will be much lower. 

  • gyrhead Level 3 Level 3 (785 points)
    Currently Being Moderated
    Jul 7, 2011 11:23 AM (in response to wildkatsss)

    The Envy has good reviews...reinstall the firmware...try again....open a call with HP support if needed.  The 1525nw's have worked like charm here after the firmware was updated.

  • Bonesaw1962 Level 4 Level 4 (1,200 points)
    Currently Being Moderated
    Jul 7, 2011 12:51 PM (in response to wildkatsss)

    We also had this experience a while back...we had to check the Access Point and the "controller" that manages the access points....the good news was that once our WAN team had it set up right, it was immediately visible..no questions asked.  We used an HP 1525CW and once the issues in the infrastructure were cleared up, it worked great...one thing to consider, as I recall the Bonjour packet is mDNS and non-routable so it can't broadcast across a wide area network so the printer is only visible to users within the scope of the access point or "controller" ...also consider giving the printer a logical name that will distinguish it from other Bonjour enabled printers in the area..this way the users will be clear on which one to connect to. 

  • Bonesaw1962 Level 4 Level 4 (1,200 points)
    Currently Being Moderated
    Jul 8, 2011 11:39 AM (in response to wildkatsss)

    Yes.  It's pretty cool when it shows right up .  This is the same exact set of experiences that we had. Once the infrastructure people make the necessary changes it will work great. In our environment, a "controller" which existed logically someplace managed multiple access points.  Once they made the necessary change on the "controller" the printer was visible at all of the access points managed by that "controller".  We got it to work, for testing,  in the scope of 1 "controller" that managed three access points in 1 floor of our IT building.  The printer was  visible to iPad wi-fi clients connecting to those access points. As I recall the clients also had to be on the same wi-fi network (same ssid) as the printer, and perhaps in the same IP subnet. The printer connected to one of the 3 access points, and the iPad devices could immediately see the printer while connecting to any of the 3 access points managed by the same "controller".

  • Deanoeac Level 1 Level 1 (0 points)
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    Mar 1, 2013 10:19 AM (in response to wildkatsss)

    AirPrint will only work on a single wireless access point. AirPrint network capability is limited and cannot talk accross multiple wireless access points and makes it not very user friendly in a business environment.

     

    We had to install multiple access points in our office and had great difficulty setting this up. To resolve the issue we had to set the second access point up in repeater mode and disconnect the LAN connection. This now works fine.

     

    However setting the wireless network up like this significantly downgrades your wireless throughput and erased our investment in a wifi upgrade.

     

    Network compatibility is something Apple need to work on. This maybe purposely restricted for Apple software security issues. Maybe Apple will post the reasons why?

  • Deanoeac Level 1 Level 1 (0 points)
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    Mar 1, 2013 10:30 AM (in response to wildkatsss)

    How do I set one of my access points as a controller?

  • iToaster Level 3 Level 3 (585 points)
    Currently Being Moderated
    Mar 1, 2013 7:47 PM (in response to wildkatsss)

    If you has ios devices and don't want to purchase airprint capable printers

    if you have a spare pc all you need do is install lunix and CUPS

    the latest versions of CUPS suport airpint out of the box

    add your printer to the linux box

     

    You can run CUPS on a raspberry pi , a small low power $25.00 computer

     

    If you have osx server you can also edit a few lines in CUPS to enable AirPrint

     

    There is also software for windows and mac that will enable AirPrint for none AirPrint printers

    The machine running the software would have to be on 24/7

  • iToaster Level 3 Level 3 (585 points)
    Currently Being Moderated
    Mar 1, 2013 8:06 PM (in response to Deanoeac)

    that's not true in my case

    I have multiple managed AP's

    However I'm not using an AirPrint printer I have used CUPS and 3rd party software to enable AirPrint for none AirPrint network printers

     

    Perhaps your problem may be subneting or vlan issues or perhaps your setup is not allowing Bonjour mDNS

  • Deanoeac Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 2, 2013 9:29 AM (in response to iToaster)

    Hi and thank you for your reply. Think our IT guy has enabled bonjour as installed on all our PC's. think this is needed for Filemaker. Please correct me if I'm wrong.

     

    I initially set up 2 wifi access points in our office due to lack of signal in our meeting room. All seamed to work ok for network and web access problem free on all devices including iPhones and pads. It was only when my director set up an air printer that problems started. He could print to when connected to same wifi AP but could not when connected to AP2. You can access the printer setup via IP from all locations.

     

    I am sure our wifi is not managed or externally controlled and not sure how to do this on a limited budget and do not really want to purchase additional hardware. However can this be managed by our MS Small business server 2012?  This would be a good solution with minimal expense.

     

    Also your other solution may be useful (cups & software). We have a windows XP pro PC operating as a print server for our HP cad plotter and always on. Maybe this can also serve our air printer.

     

    At home I have a brother network hard wired printer (1650/1670n) that I would also like to print to occasionally from iPad. Is this possible without leaving additional hardware running? Only one Wifi AP. All laptops can connect to this via IP. Is there not a driver or app that can allow basic IP printing on the iPad?

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