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Viber activation code

70240 Views 76 Replies Latest reply: Feb 23, 2014 5:43 AM by Albanos RSS
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ckchoy Level 1 Level 1 (0 points)
Currently Being Moderated
Jul 12, 2011 10:18 PM

Hi all,

 

Anyone having problem to enter their phone number to get the activation code from viber?
I'm from Malaysia and i subscribe to a new line which is +60 (country code) and XX-XXXX-XXXX

Since the new number having 10 number, but usually the old only 9 number which make viber failed to send the code to me.

Anyone having solution to this problem?

 

Thanks in advance!

  • KiltedTim Level 8 Level 8 (35,970 points)
    Currently Being Moderated
    Jul 13, 2011 4:25 AM (in response to ckchoy)

    Why don't you contact the app developer for support?

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Jul 14, 2011 1:35 AM (in response to ckchoy)

    Hi,

    This is a member of the Viber development team!

     

    @ckchoy - your number seems perfectly fine, and should work fine with our systems.
    What error exactly are you experiecing?  Can you please elaborate?

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Jul 14, 2011 6:09 AM (in response to ckchoy)

    In general, our system is supposed to handle this new length just fine (even with the extra digit).

     

    That means that the code IS being sent by sms to your phone, but for some reason it's blocked somewhere on the way.

     

    Please try the following:

    1. Remove Viber, wait 24 hours, and try agian.

    2. Find other friends with an iPhone who also have this number format (the "extra" digit).  Ask them to register to Viber, and see if they manage to get the code. This way we'll know if it's only a personal problem, or a widespread problem in Malaysia.


    Let me know the results please.

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Jul 14, 2011 6:35 AM (in response to ckchoy)

    Hmm...
    Please email us at ittai at viber dot com and elaborate on the problem.
    We might need to run some tests with you if that would be OK with you, in order to identify the source of the problem.

     

     

    <Edited by Host>

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Jul 18, 2011 5:21 AM (in response to ckchoy)

    Hi again @ckchoy

     

    In order to investigate the problem you described, please make sure you stay in touch with Ittai, at the email address I gave you.

     

    Thanks.

  • motoi Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 26, 2011 6:54 AM (in response to ckchoy)

    Hi Viber Team,

    I forgot to put the viber code right awayon my phone  when the sms code was being sent to me,how can i retrieve my viber code?

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Jul 26, 2011 6:57 AM (in response to motoi)

    Don't you have the code saved in your SMS inbox?

     

    Anyway, the only way to retrieve it is to remove Viber, wait 24 hours, and reinstall (then you should get the code again).

  • dejan from Subotica Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 23, 2011 7:41 AM (in response to theViberTeam)

    Hi,

     

    I have some issues with getting activation code for Viber. Sms never reaches my iPhone and when I try to get code by your voice service it never rings me back.

    If I try with another sim card, from another mobile operator I do not have these problems. Have checked with VIP mobile operator for this issue but without any luck.

    Please, could you check or send me activation code to dejan.kolar@gmail.com for phone number +38163626187 ?

     

    Regards,
    Dean

  • atheerfromdubai Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 19, 2011 5:43 PM (in response to dejan from Subotica)

    hi

    i have the same problem ,, am not getting the access code for the viber

    i need help my number is 00971506331677

  • atheerfromdubai Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 19, 2011 5:47 PM (in response to atheerfromdubai)

    hi agine

    how can i retrive my code by accedienti delete the message that come from viber

    guys can you help me with thats

    regards

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