Currently Being ModeratedJul 16, 2011 12:01 AM (in response to dmdw)
Apple is not here.
We are all users like you with no idea what Apple policy is.
There have been several threads where others have stated they were told at Apple stores that they got 1 refund for backlight issue then if still unhappy, a refund.
I also would not let you walk off with 2 iPads into a bathroom.
Nor would I accompany you into the bathroom either.
Currently Being ModeratedJul 16, 2011 12:35 AM (in response to Johnathan Burger)
Hi Johnathan thanks for the reply.
So no apple representative is monitoring the threads here? Thats a bummer, but feedback from fellow peers is nice too.
Yes I was initially (by first genius) told that refund is the last resort, but the last guy said to refund to bestbuy (point of purchase, which wont be possible after 14 day period....
I also read some threads where geniuses told costumers to "try exchanging again later," which means:
1. That particular apple store acknowledges ipad 2 rampant backlight problem (while my local apple store said im the first person to report this issue).
2. That particular case allow more than 1 exchange for one issue (backlight bleed). Also my first genius exchanged 4 ipads, so 1 exchange per issue may not be the case, for some cases maybe (whatever that is).
When I said bathroom I didnt mean to ask him to go with me to the bathroom (of course!), it was his words without considering doing the comparison in other dark area, to which I suggested the broom closet (which was initially the idea of the first genius).
Im gonna call apple support tomorrow see what they say about this issue, i will report back.
Currently Being ModeratedJul 21, 2011 12:29 AM (in response to dmdw)
I have experienced this problem also in fact i have had 5-6 iPad 2 (lost count after number ?)
but the rudeness i have encountered also,
i live in california, but i spend a lot of time in new mexico,
so i bought my iPad 2 on launch day in NM and took it home and found it had backlight bleed through,
went back to get a new one, (they were very snippy about it and basically through the iPad at me and shoved me out of the store (didn't even let me check if this one was alright)
I took this one home only to find it had dead pixels that were spreading (it started with one then 30min later had 5)
so i called apple care they yelled at me and told me that i was the first person to ever report this and that i probably WILL be the last, but they went ahead and got me a new iPad, via my local apple store,
when i went into the apple store they opened the iPad with me and as i was checking for any problems the manager came up to me pushed the technician out of the way just to read me apple's return policy on defective screens or hard-ware, which state's that " I you experience any defective hard-ware on any apple product you may exchange for the same product or have a refund to your purchase method, within 30 days of purchase, without apple care, if apple care has been purchased you have up to, but not guaranteed to, 2 years of hassle free repair or exchange for the same product "
what this manager left out is the big part about " if you experience the same issue more than once, without resolution of the problem you are entitled to unlimited repair, or exchange, free of charge until the problem is resolved completely"
so i took the iPad home after thinking it was ok, and one week after using found it had dead pixels, backlight bleed though and screen blotching (the whole nine yards with this one) so i took it back and ultimately bought a MacBook Pro that does not have any backlight bleed through, but i missed having an iPad so i went to the apple store in california to buy an iPad and while i was waiting i told him my story, the manager there told me that he has not heard of this, told me there were no iPad's in all of california, and to go back where i came from,
in the meantime the associate next to me had sold 4 iPad 2's to 3 different people and they were still going strong by the time i left, at this point i had had it with the attitudes from apple and with everyone thinking they are steve jobs when they aren't, so i called apple care and was able to get a free iPod touch because of all my troubles, but i still missed my iPad (in the meantime my bank account didn't feel the same way) so i waited until i could afford one again, and a couple months later i was back in NM and finally had enough money to buy one, so i went into the apple store in NM to buy an iPad 2 thinking they had fixed the problem i didn't even worry about checking for any of the problems, i took the iPad 2 home and it was fine a few days later the backlight bleed though started up again so i took it back to the store with my computer the i needed looked at and while i was dealing with my computer i told them what was going on and what i wanted to do, so they took the iPad 2, and i, took my seat, while i was dealing with my computer a girl i had never seen before walked up behind me and handed me an iPad 2 in the plastic, but without a box i found it a little strange so when i got home i called the manager and told him what had happened and that I didn't even get a receipt, he assured me the iPad 2 was brand new and that since i didn't bring them a box, they don't give me a box ( what I should of said to him is "if we are going to talk about being fair why do i have to except something less than apple quality when you wont accept less money for this product" but i didn't) he sent me the receipts and said "everything is new , I assure you" i found that a little hard to believe considering the next day i found a dent and scratch that went all the way down the side of the iPad 2 and after taking closer examination i found that the plastic covering that was "BRAND NEW" had been remover and then put back on, on top of that this iPad 2 has backlight bleed through and screen blotching, I have requested the video tape in order to try to take this company to the attorney generals office but they have refused, assuring me "THEY ARE BRAND NEW, PRODUCTS" i am stuck now with this scratched, defective product because I am over the return date and they refuse to give me a new saying " You could of done that, you have no proof that scratch or dent came from us, but when i bring up the video cameras they say they don't keep records past a day. so I thought i would just share that awful experience with you, in order just to keep you up tonight, or maybe I did it just to make you feel just as miserable as I do, thanks for your time I doubt you, or anyone can help, but maybe with this you all will stop buying apple products for a while, and we can put apple out of business.
P.S. Warning Do Not Read The Above Paragraph Unless You Want To Be Depressed For A Long Time.
woops this should of gone on to, to late no right.
Currently Being ModeratedJul 21, 2011 4:27 AM (in response to sharpieman2222)
Hi sharpieman2222, I'm sorry you had bad experience with your ipad 2. I would try to exchange it again, even for a refurbished product. Anyways, unless it came out of the white new box, you are most likely going to get refurbished stuff anyway. When I went thru the brown box ipads in apple store, which are supposedly all new, the first three had some dirt, grime and scratches on the back (not so much, but noticeable), and like I said the 30-pin connector port already have the common scratch caused by the sync cable. So they have been synced/activated, presumably used, even for a short time maybe, but still NOT NEW. The last of the 4 ipads did not have a scratch on the connector, and also the only one that still has its sim card in it (the other three earlier ipads did not have sim card in them), and was fairly clean although still needed a good wipe to make it pristine. But, that one has a bright pixel. So what really happen is probably by exchanging at an apple store, you probably just going through a pool of returned products which presumably already have screen problems or whatnot. It probably better to keep buying and refunding so you always get brand new ipads every time.
By the way like I promised (but forgot to report back) I called apple support / care and I was greeted by not so helpful lady. Unlike my first call to apple, which was a really helpful person, this time the apple rep basically just, "OK, you had this problem. Now, what do you want me to do? Do you want to send your ipad to apple? Do you want me to refer you to another apple store?" Basically she just a functional, by procedure kind of person, did not try to make things right. So I went back to the apple store and demand to see a manager. The manager was a nice person and he said sorry that i had a bad experience at the apple store and that best buy actually served me better. I told him which genius was rude and he said he will investigate the problem. You were lucky you got some compensation for your trouble, I didn't, but its OK for me. The manager said if I ever had any more trouble with my ipad to contact him directly and he will make things right. He said my last ipad I got from best buy hasn't been exchanged so he said I could try exchanging again later when apple exhaust the bad batches of ipad 2s.
So you could also try a different apple store, you may have better luck.
Or, try to sell or somehow get rid of the ipad that you have, and try your luck with bestbuy. This way your replacements will surely be brand new, and you have better chance to get a better ipad, instead of refurbished/store returns. But again, not all best buy may allow you to do this. This ipad 2 problem really a mess, apple dropped the ball on this one.