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Pushing Updated Book Versions to Purchasers

519 Views 4 Replies Latest reply: Aug 19, 2012 9:09 PM by acanfield RSS
Angstrol Level 1 Level 1 (80 points)
Currently Being Moderated
May 31, 2011 2:54 AM

I have 3 updated versions of existing iBookstore books ready to send to the store. Does anyone know if or how Apple push updated versions to existing purchasers? I have asked several times via the iTunesConnect 'Contact Us' (but we won't contact you back) module but have never had a response.

 

Thanks,

Robin

  • natlwellnessgirl Calculating status...
    Currently Being Moderated
    Apr 16, 2012 7:14 PM (in response to Angstrol)

    Dammit.  I hope they change this soon, that isn't a good process.

  • acanfield Calculating status...
    Currently Being Moderated
    Aug 19, 2012 9:09 PM (in response to Angstrol)

    I am also concerned about this issue. 

     

    Not only is it unfair to the customer, it can be unfair to the author/publisher, as well.  I received feedback that some tables in my cycling skills book were not displaying on the iPad2.  Since I don't have all three iPads and every Apple phone and other device, I couldn't check them all.  The ePub looked fine in Aldiko on my Kindle Fire, so what can I do?

     

    Anyway, I uploaded a new version through my distributor that should be working correctly, but there is no way to notify the reader to re-download the book.  Since they happened to leave a comment, there is also no way to help them get a new copy and potentially update their review. 

     

    Something as simple as an "Updated" tag on the book in the iBooks library would be simple and useful.

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