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Install Failed - Disk is damaged

77333 Views 113 Replies Latest reply: Jan 24, 2014 7:00 AM by taramason RSS
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Noddy1960 Calculating status...
Currently Being Moderated
Jul 20, 2011 12:23 PM

I have just gone through the update procedure to make sure latest version installed on my MacBook Pro, and installed latest update. Went to App store and purchased Lion, downloaded and starts to install, but fails saying;

 

"Install failed. Mac OS x could not be installed on your computer. Mac OS x Lion couldn't be installed, because the disk Macintosh HD is damaged and can't be repaired. Click restart to restart your computer and try installing again"

 

I have clicked restart and keep getting the same error. All was working fine before I attempted the upgrade.

 

How do I resolve this please?? I now have an expensive hunk of useless alumimium..........................

 

Cheers,

Jim

MacBook Pro
  • Clummo Level 1 Level 1 (0 points)
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    Jul 20, 2011 1:06 PM (in response to Noddy1960)

    Hi Jim,

     

    You are not alone, I have exactly the same error as you! I have posted the same question here and will be keeping an eye on your thread too. Heres hoping someone out there can solve our problem.

     

    Good luck fella!

     

    Andy

  • bfmcmillen Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jul 20, 2011 1:08 PM (in response to Noddy1960)

    Same here. Installing on my IMAC. Have no clue what to do. And can't use trackpad.

  • Graham Perrin Level 2 Level 2 (240 points)
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    Jul 20, 2011 2:48 PM (in response to Noddy1960)

    Immediately after the startup chime:

     

    • key command-r and do not release the key until the Apple logo appears.

     

    If the preparation or installation stage progressed as far as installation of the Lion Recovery OS, then command-r will start the Recovery OS and present Mac OS X Utilities.

     

    If Mac OS X Utilities are offered, use Disk Utility. Copy the detail presented by Disk Utility, then use Recovery OS Safari to paste to this topic.

  • Charles C n Miami Calculating status...
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    Jul 20, 2011 3:14 PM (in response to Noddy1960)

    Same problem with my Mac Book Pro.  Command R doesn't help.  At installing Mac OSX Gets about 5 sec into time remaining 33 mins and then bar starts to turn yellow and then the error message.  No way to revert to previous OS and won't install new OS.  How do we recover?

  • Graham Perrin Level 2 Level 2 (240 points)
    Currently Being Moderated
    Jul 20, 2011 3:28 PM (in response to Charles C n Miami)

    Charles C n Miami wrote:

    Command R doesn't help.

    In what way does command-r not help? Does it not start the Recovery OS? (Do you not see Mac OS X Utilities?)

  • Charles C n Miami Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 20, 2011 3:30 PM (in response to Graham Perrin)

    It does not start the Recovery OS.  Comes back to the Install Failed window with "Restart" as the only option.

  • Clummo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 20, 2011 3:38 PM (in response to Charles C n Miami)

    Cmd R didn't work for me either. I'm currently doing an erase and install from my original OSX disks. It means I'll need to reinstall Snow Leopard too before I get to Lion but at least I should have a nice clean install. Looks like I'm in for a late night. Good luck guys.

  • Graham Perrin Level 2 Level 2 (240 points)
    Currently Being Moderated
    Jul 20, 2011 3:54 PM (in response to Charles C n Miami)

    Charles C n Miami wrote:

    It does not start the Recovery OS.  Comes back to the Install Failed window with "Restart" as the only option.

    Thank you. Please try the following:

     

    1. reset PRAM and NVRAM
    2. immediately after the chime that signals a successful reset, key alt/opion until the EFI boot options appear
    3. let us know whether your normal startup volume is amongst those boot options.
  • Charles C n Miami Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 20, 2011 4:31 PM (in response to Graham Perrin)

    Here is what it reported.

     

    Unused node is not erased (node=924)

    Checking catalog file

    Invalid node structure

    The volume Macintosh HD could not be verified completely

    Error: This disk needs to be repaired. ClickRepair Disk

     

    Can't repair because Repair Disk is greyed out.

  • Graham Perrin Level 2 Level 2 (240 points)
    Currently Being Moderated
    Jul 20, 2011 4:47 PM (in response to Charles C n Miami)

    Thank you. Now:

     

    1. have handy your Snow Leopard DVD
    2. quit from Recovery OS Disk Utility
    3. quit from Recovery OS Mac OS X Utilities
    4. at the startup disk prompt, we hope to see your normal startup volume.

     

    If (4) is true then you might simply carry on using Snow Leopard pending further investigation of what went wrong with the attempt to install.

     

    We might find that the volume issues most recently described by Recovery OS Disk Utility are transient. (Without getting too technical: for a system started in a certain way, certain errors might be negligible.)

     

    The surer approach, if you see your normal startup volume, will be to start instead from your Snow Leopard DVD and use its Utilties menu to run the older version of Disk Utility.

     

    Please let us know what happens.

     

    ----

     

    Looking ahead, after your normal Snow Leopard startup volume is verified …

     

    At your leisure, and before your next attempt to use the installer for Lion, check the target volume for the presence of the following directory, at the root of the volume:

     

    /Mac OS X Install Data

     

    If you find a software distribution there, maybe as a .dmg, resist the temptation to use any such .dmg out of context.

     

    More useful: the directory may contain the log(s) of one or both of the two stages of installation:

     

    • preparation
    • post-preparation installation.

     

    The logged data will be useful in any report to Apple.

  • Charles C n Miami Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 20, 2011 4:59 PM (in response to Graham Perrin)

    I used the Leopard DVD Disk Utility to repair the HD and got this error.

    Disk Utility stopped repairing "Machintosh HD"  Disk utility can't repair this disk.  Backup as many of your files as possible, reformat thr disk and restore your backed up files.

     

    Guess that is the next action??

  • Charles C n Miami Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 20, 2011 5:06 PM (in response to Charles C n Miami)

    I don't see an option to format the HD.  How is that accomplished from the Disk Utility?

  • ev149 Calculating status...
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    Jul 20, 2011 5:12 PM (in response to Charles C n Miami)

    Go to the "Erase" tab in disk utility.  You'll be able to format from there.

  • face247 Level 1 Level 1 (40 points)
    Currently Being Moderated
    Jul 20, 2011 5:15 PM (in response to ev149)

    obviously if the erase and install fails, its a hardware issue with the hard drive and will need to be taken in for service

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