1 2 Previous Next 25 Replies Latest reply: Sep 6, 2011 1:44 PM by stuberry
ludovico_enricorum Level 1 Level 1 (0 points)

I've just upgraded to Lion and now Preview crashed right after starting, even if I just start it without content.

 

What can I do?


MacBook Pro, Mac OS X (10.7)
  • 1. Re: Preview crashed right after starting. What can I do?
    John Blanchard1 Level 5 Level 5 (4,740 points)

    Can you post the crash log please?

  • 2. Re: Preview crashed right after starting. What can I do?
    ludovico_enricorum Level 1 Level 1 (0 points)

    Process:         Preview [877]

    Path:            /Applications/Preview.app/Contents/MacOS/Preview

    Identifier:      com.apple.Preview

    Version:         5.5 (719)

    Build Info:      Preview-719000000000000~1

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [129]

     

     

    Date/Time:       2011-07-21 09:12:00.628 -0400

    OS Version:      Mac OS X 10.7 (11A511)

    Report Version:  9

    Sleep/Wake UUID: FB5991DD-7DB1-4CF8-B6AD-C0E622D27C03

     

     

    Interval Since Last Report:          43435 sec

    Crashes Since Last Report:           1

    Per-App Crashes Since Last Report:   4

    Anonymous UUID:                      9C549748-9DEC-4A61-8F76-3925683E5E39

     

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

     

    Exception Type:  EXC_BAD_INSTRUCTION (SIGILL)

    Exception Codes: 0x0000000000000001, 0x0000000000000000

     

     

    Application Specific Information:

    dyld: launch, running initializers

    /usr/lib/libSystem.B.dylib

    xpchelper reply message validation: sandbox creation failed: 1002

    Container object initialization failed: NSCocoaErrorDomain:513 You don’t have permission to save the file “Containers” in the folder “Librería”.

     

    Dest: ~/Library/Containers/com.apple.Preview/Data/Library/Preferences

    Destination permissions info:

      0 stat: 2

    -1 stat: 2

    -2 stat: 2

    -3 stat: 2

    -4 stat: 2

    -5 m:040775 R acl:(null) LIBRARY

        fs: hfs, fsid: e000002, mf: 0480d000

    -6 m:040775 R acl:(null) HOME

        fs: hfs, fsid: e000002, mf: 0480d000

    -7 m:040755 R acl:(null)

        fs: hfs, fsid: e000002, mf: 0480d000

     

     

    Application Specific Signatures:

    sandbox creation failed: 1002

     

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   libxpc.dylib                            0x00007fff8d757343 runtime_init + 823

    1   libdispatch.dylib                       0x00007fff95e0d274 dispatch_once_f + 53

    2   libxpc.dylib                            0x00007fff8d757bd1 _xpc_runtime_set_domain + 285

    3   libxpc.dylib                            0x00007fff8d755006 _libxpc_initializer + 452

    4   libSystem.B.dylib                       0x00007fff92fe4e7e libSystem_initializer + 222

    5   dyld                                    0x00007fff6e6f9d1a ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 218

    6   dyld                                    0x00007fff6e6f9a66 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 46

    7   dyld                                    0x00007fff6e6f7258 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 260

    8   dyld                                    0x00007fff6e6f71f1 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 157

    9   dyld                                    0x00007fff6e6f71f1 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 157

    10  dyld                                    0x00007fff6e6f802b ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 59

    11  dyld                                    0x00007fff6e6ed4ad dyld::initializeMainExecutable() + 206

    12  dyld                                    0x00007fff6e6f1580 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**) + 1852

    13  dyld                                    0x00007fff6e6eb059 _dyld_start + 49

     

     

    Thread 0 crashed with X86 Thread State (64-bit):

      rax: 0x0000000000000254  rbx: 0x00007fff6e6e7020  rcx: 0x00007fff6e6e7274  rdx: 0x0000000000000000

      rdi: 0x0000000000000000  rsi: 0x00007fff6e6e62b8  rbp: 0x00007fff6e6e8070  rsp: 0x00007fff6e6e6780

       r8: 0x00007fff6e6e6740   r9: 0x000000000000008a  r10: 0x0000000000000000  r11: 0x00007fff6e6e7044

      r12: 0x000000010ee09190  r13: 0x000000010ee08e80  r14: 0x000000010ee08c20  r15: 0x000000000000000f

      rip: 0x00007fff8d757343  rfl: 0x0000000000010202  cr2: 0x00007fff6e6e5ff8

    Logical CPU: 6

     

     

    Binary Images:

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        0x7fff8d749000 -     0x7fff8d766ff7  libxpc.dylib (77.16.0 - compatibility 1.0.0) <0A4B4775-29A9-30D6-956B-3BE1DBF98090> /usr/lib/system/libxpc.dylib

        0x7fff8d767000 -     0x7fff8d768fff  libsystem_sandbox.dylib (??? - ???) <8D14139B-B671-35F4-9E5A-023B4C523C38> /usr/lib/system/libsystem_sandbox.dylib

        0x7fff8d769000 -     0x7fff8d77ffff  libGL.dylib (??? - ???) <22064411-0A62-373C-828B-0AA2BA2A8D34> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

        0x7fff8d780000 -     0x7fff8e378fff  com.apple.AppKit (6.7 - 1138) <C8D2FDDA-B9D5-3948-A376-6B9B6F0596C6> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

        0x7fff8e407000 -     0x7fff8e412fff  com.apple.DisplayServicesFW (2.5.0 - 302.1.2) <36377733-C737-3F36-A601-85D6188A2AAA> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices

        0x7fff8e513000 -     0x7fff8e57dfff  com.apple.framework.IOKit (2.0 - ???) <F79E7690-EF97-3D04-BA22-177E256803AF> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

        0x7fff8e57e000 -     0x7fff8e618ff7  com.apple.SearchKit (1.4.0 - 1.4.0) <B7573888-BAF6-333D-AB00-C0D2BF88DF0F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit

        0x7fff8e619000 -     0x7fff8e81bfff  libicucore.A.dylib (46.1.0 - compatibility 1.0.0) <82DCB94B-3819-3CC3-BC16-2AACA7F64F8A> /usr/lib/libicucore.A.dylib

        0x7fff8e81c000 -     0x7fff8e831fff  com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <C061ECBB-7061-3A43-8A18-90633F943295> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis

        0x7fff8e832000 -     0x7fff8e84fff7  com.apple.openscripting (1.3.3 - ???) <A64205E6-D3C5-3E12-B1A0-72243151AF7D> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting

        0x7fff8e896000 -     0x7fff8e89ffff  libnotify.dylib (80.0.0 - compatibility 1.0.0) <BD08553D-8088-38A8-8007-CF5C0B8F0404> /usr/lib/system/libnotify.dylib

        0x7fff8e8a0000 -     0x7fff8e942ff7  com.apple.securityfoundation (5.0 - 55005) <0D59908C-A61B-389E-AF37-741ACBBA6A94> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation

        0x7fff8e943000 -     0x7fff8e94eff7  libc++abi.dylib (14.0.0 - compatibility 1.0.0) <8FF3D766-D678-36F6-84AC-423C878E6D14> /usr/lib/libc++abi.dylib

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        0x7fff8e950000 -     0x7fff8e967fff  com.apple.CFOpenDirectory (10.7 - 144) <9709423E-8484-3B26-AAE8-EF58D1B8FB3F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory

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        0x7fff98095000 -     0x7fff980e9ff7  com.apple.ImageCaptureCore (3.0 - 3.0) <C829E6A3-3EB6-3E1C-B9B8-759F56E34D3A> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re

        0x7fff980ea000 -     0x7fff980f0fff  IOSurface (??? - ???) <06FA3FDD-E6D5-391F-B60D-E98B169DAB1B> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

        0x7fff980f1000 -     0x7fff9851efff  libLAPACK.dylib (??? - ???) <4F2E1055-2207-340B-BB45-E4F16171EE0D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib

        0x7fff98526000 -     0x7fff98528ff7  com.apple.print.framework.Print (7.0 - 247) <579D7E49-A7F4-3C41-9434-3114B8A9B96C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print

        0x7fff985bc000 -     0x7fff985c7ff7  com.apple.speech.recognition.framework (4.0.19 - 4.0.19) <7ADAAF5B-1D78-32F2-9FFF-D2E3FBB41C2B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition

        0x7fff985da000 -     0x7fff98634fff  com.apple.HIServices (1.9 - ???) <8791E8AA-C034-330D-B2BA-5141154C21CD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices

        0x7fff9863e000 -     0x7fff98642fff  libdyld.dylib (195.5.0 - compatibility 1.0.0) <F1903B7A-D3FF-3390-909A-B24E09BAD1A5> /usr/lib/system/libdyld.dylib

        0x7fff98658000 -     0x7fff98697fff  com.apple.AE (527.6 - 527.6) <6F8DF9EF-3250-3B7F-8841-FCAD8E323954> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE

        0x7fff98698000 -     0x7fff98837fff  com.apple.QuartzCore (1.7 - 269.0) <E0AFC745-4AC5-36E3-9827-E5344721071D> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

        0x7fff98838000 -     0x7fff98838fff  com.apple.vecLib (3.7 - vecLib 3.7) <29927F20-262F-379C-9108-68A6C69A03D0> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib

        0x7fff98839000 -     0x7fff98839fff  com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <4CC14F7C-BCA7-3CAC-BEC9-B06576E5A15B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib

     

     

    External Modification Summary:

      Calls made by other processes targeting this process:

        task_for_pid: 1

        thread_create: 0

        thread_set_state: 0

      Calls made by this process:

        task_for_pid: 0

        thread_create: 0

        thread_set_state: 0

      Calls made by all processes on this machine:

        task_for_pid: 1877

        thread_create: 0

        thread_set_state: 0

     

     

    VM Region Summary:

    ReadOnly portion of Libraries: Total=171.9M resident=105.4M(61%) swapped_out_or_unallocated=66.4M(39%)

    Writable regions: Total=17.9M written=532K(3%) resident=688K(4%) swapped_out=0K(0%) unallocated=17.2M(96%)

     

    REGION TYPE                      VIRTUAL

    ===========                      =======

    MALLOC                             9396K

    MALLOC guard page                    16K

    STACK GUARD                        56.0M

    Stack                              8192K

    __CI_BITMAP                          80K

    __DATA                             16.4M

    __IMAGE                            1256K

    __LINKEDIT                         47.3M

    __TEXT                            124.6M

    __UNICODE                           544K

    shared memory                        12K

    ===========                      =======

    TOTAL                             263.3M

     

     

    Model: MacBookPro8,2, BootROM MBP81.0047.B0E, 4 processors, Intel Core i7, 2.2 GHz, 4 GB, SMC 1.69f1

    Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB

    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.100.98.75.6)

    Bluetooth: Version 2.5.0f17, 2 service, 12 devices, 1 incoming serial ports

    Network Service: AirPort, AirPort, en1

    Serial ATA Device: TOSHIBA MK7559GSXF, 750,16 GB

    Serial ATA Device: MATSHITADVD-R   UJ-8A8

    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 4

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3

    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0246, 0xfa120000 / 5

    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8

  • 3. Re: Preview crashed right after starting. What can I do?
    John Blanchard1 Level 5 Level 5 (4,740 points)

    Thank you for posting the crash log. This is a permissions problem caused by sandbox issues, according the crash log, and I don't know what the fix is. As a workaround, you could try using Acrobat.

     

    Also, sending this crash to Apple via the crash reporter or Apple Feedback would be helpful.

  • 4. Re: Preview crashed right after starting. What can I do?
    Nectar Level 1 Level 1 (0 points)

    Hello,

     

    Your home directory is owned by “root”, and so you cannot create any files there.

     

    See “Troubleshooting permissions issues in Mac OS X” http://support.apple.com/kb/HT2963 .

     

    Cheers.

  • 5. Re: Preview crashed right after starting. What can I do?
    Silvertoe Level 1 Level 1 (10 points)

    The fix. . .

    The problem is a Permissions problem. All you have to do is:

     

    1. Right click on the root /Library Folder and selct 'Get Info'

    2. Unlock the pad lock in the lower right hand corner.

    3. Click on the + symbol to add a user.

    4. When prompt add the 'root user'.

    5. Give the root user Read/Write privaledges.

    6. Lock the pad lock and open Preview.

     

     

    This worked for me and I hope it works for you to!

  • 6. Re: Preview crashed right after starting. What can I do?
    Silvertoe Level 1 Level 1 (10 points)

    The fix. . .

    The problem is a Permissions problem. All you have to do is:

     

    1. Right click on the root /Library Folder and selct 'Get Info'

    2. Unlock the pad lock in the lower right hand corner.

    3. Click on the + symbol to add a user.

    4. When prompt add the 'root user'.

    5. Give the root user Read/Write privaledges.

    6. Lock the pad lock and open Preview.

     

     

    This worked for me and I hope it works for you to!

  • 7. Re: Preview crashed right after starting. What can I do?
    R^2 Level 1 Level 1 (0 points)

    Many thanks to Silvertoe for the solution.  I added a little detail as to how to get to the "Library Folder" through the Finder.

     

    1. Click on "Go" in the Finder menu bar while holding down ⌘ key     and you will see Library appear in the pull-down menu, click on it and it     will take you to the "Library Folder".
    2. Hit the ⌘I keys, to get to pull up the “Get Info” window on the     “Library Folder”.
    3. Unlock the pad lock in the lower right hand corner.
    4. Click on the + symbol to add a user.
    5. When prompt add the 'root user'.
    6. Give the root user Read/Write privileges.
    7. Lock the pad lock and open Preview.

     

    Thank you again Silvertoe

  • 8. Re: Preview crashed right after starting. What can I do?
    Silvertoe Level 1 Level 1 (10 points)

    Thanks R^2 for the extra detail. Much appreciated. I also failed to mention that the 'root' folder /Library is hidden.

  • 9. Re: Preview crashed right after starting. What can I do?
    kr and cr Level 1 Level 1 (0 points)

    Thanks for the detailed answers Silvertoe and R^2.  I am attempting to follow these instructions, but when I click on the go folder while holding down the command key, I don;t see a library.  Any other ideas on how I can find this folder?

     

    Thanks again.

  • 10. Re: Preview crashed right after starting. What can I do?
    R^2 Level 1 Level 1 (0 points)

    kr and cr,

     

    Sorry made a mistake, my bad, the way to pull up the hidden file is to hit the option key, not the command key, I should be shot or maybe I shouldn't post late at night not sure which.

     

    Sorry

  • 11. Re: Preview crashed right after starting. What can I do?
    Silvertoe Level 1 Level 1 (10 points)

    LOL! It's all good R^2. . . We all have our moments, as you could see mine was posted late as well. I was just glad to finally make the small fix and wanted to share.

  • 12. Re: Preview crashed right after starting. What can I do?
    kr and cr Level 1 Level 1 (0 points)

    Thank you!  I could have tried that – it is just one button over.

     

    I have one more question, and this one could sound really stupid.  When you say add "root user," what does that mean?  When I hit +, I get list of names, but none are "root user."

     

    Thanks again for all the help!

  • 13. Re: Preview crashed right after starting. What can I do?
    Silvertoe Level 1 Level 1 (10 points)

    kr and cr,

     

    When I refer to 'root user' I am meaning the user that has admin rights and was used to set up the Mac. My user account name aka: silvertoe = 'root user'. Lets say you used 'kr and cr' as the name of the account that set up your Mac. When you click on the + you would add 'kr and cr'.

  • 14. Re: Preview crashed right after starting. What can I do?
    kr and cr Level 1 Level 1 (0 points)

    Thnak you!

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