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iMac 1 TB Seagate Hard Drive Replacement Program

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Tom Johnson Level 3 Level 3 (770 points)
Currently Being Moderated
Jul 22, 2011 4:33 PM

Just received an Email from Apple regarding the subject matter for 21.5 and 27 inch iMacs purchased between May 2011 and July 2011.

The pertinent information Hot Link URL gives an "URL is not syntactically valid" response when double clicked.

A Copy and Paste of the full URL plus additional deletions of invalid quotes etc still provides no connection to the information.

If anyone has received a valid URL for this Hot Link could you please post the URL in this thread.

Thanks.

Mac Pro 3.2GHz DualQuad 16Gig, iMac 27, Mac OS X (10.6.7), Apple Cinema - 30"/23"/20"
  • Mike_Morgan Calculating status...
    Currently Being Moderated
    Jul 22, 2011 5:33 PM (in response to Tom Johnson)

    Here is the URL that I received in my email:

     

    http://www.apple.com/support/imac-harddrive/?cid=CDM-US-DM-DBRF10018&cp=em--&sr= em

     

    And a screenshot of the page it takes me to:

     

    Screen Shot 2011-07-22 at 5.30.39 PM.png

    Hope that helps. My two cents is...I haven't noticed any problems with my HD, and I do Time Machine backups daily, so I intend to ride it out. They will repair these drives for another year, and I have Applecare for three, so I see no need to hit the panic button right away if I'm not having issues. Like the email said, it's a small percentage.

  • shadyjoker Calculating status...
    Currently Being Moderated
    Jul 22, 2011 5:58 PM (in response to Tom Johnson)

    I was thinking the same exact thing. The email is written as if it's the easiest thing and it's no trouble for us. I have to buy a new external HDD to backup and I have to take it in and lose the iMac for who knows how many days. I need it, it's how I make a living.

  • Darcie Smith Calculating status...
    Currently Being Moderated
    Jul 22, 2011 7:20 PM (in response to shadyjoker)

    Apple took down my post . . . am looking for a community to help with this . . . any suggestions?  I guess I can wait it out like the other poster suggested, but I too will have to invest in a new hard drive.  NEVER expected this from Apple.  Any one have an easy way with a 500 GB hard drive to make this replacement easy?

  • shadyjoker Level 1 Level 1 (5 points)

    My suggestion is to either buy an external hard drive and back everything up. What did u say in your last post for them to delete it? Also did you mean you have a 500gb drive, if thats what you meant then this is only for 1tb drives

  • Pondini Level 8 Level 8 (38,710 points)
    Currently Being Moderated
    Jul 22, 2011 7:29 PM (in response to shadyjoker)

    You should always have backups; do them regularly.  All HDs fail, sooner or later, mere mortals make mistakes now and then, and other awful things happen.  These forums are full of posts from folks who didn't, and are trying to figure out how to recover their data after their HD failed.  Some were lucky, and got some of it back for uner $100; others spent thousands.

     

    You might want to review the Time Machine Tutorial, and perhaps browse Time Machine - Frequently Asked Questions.  If you don't like Time Machine, see #27 in the FAQ for some other suggestions.

  • shadyjoker Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 22, 2011 7:45 PM (in response to Pondini)

    Thank you for those two paragraphs. But i think what many of us are stressed about the backing up and replacing of everything by us and not Apple. For the third time now, I have to uninstall and reinstall all my adobe software. Down time from work, work that provides me the money to pay for these Apple products is going to be lost while my imac is being repaired. True, everyone should be bacing up all the time, but its the time wasting process involved. Why should we have to be the ones to reinstall the os, I recall my imac coming preinstalled with my os. I didnt get h ome and do it. So now, ONCE AGAIN, I have to lose valuable work time. Patience is running dry. So as much as we appreciate your bold highlighted words and links about time machine, we are merely venting at an annoyance in our lives. I wasnt expecting work to come along with my 1400$ machine.

  • Pondini Level 8 Level 8 (38,710 points)
    Currently Being Moderated
    Jul 22, 2011 7:56 PM (in response to shadyjoker)

    Sorry to have offended you by suggesting that you do backups.

     

    My bad. 

  • gangof4 Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jul 22, 2011 8:05 PM (in response to Tom Johnson)

    My problem is not with the backup (I do it anyway.).  I'm 62 and partially disabled and I'm supposed to pack up my imac and drive it 60 miles to the nearest Apple store (a third of that distance in bumper-to-bumper traffic) and then be told what?  Come back in five days and it ought to be ready?  Another 60 mile (one way) trip?  Either 120 or 240 miles--ten to twelve gallons of gas at my expense?  To fix something that should have been done right the first time?

     

    We ought to get at least $100 in merchandise credit from the App store or something for the nusiance of it all.  Like some others I will probably ride it out and pray it doesn't fail--there's no way I can throw that computer in my back seat as if it were a laptop,

     

    A pity.  I had actually started to buy into the hype that Apple was not ony a superior company but a culture of excellence.  I'm begining to feel the cynicism.

  • shadyjoker Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 22, 2011 8:04 PM (in response to Pondini)

    I didnt say you offended me. Nowhere did i say that. But you did come into this discussion suggesting people backup as if people already dont do that. What you forgot is that theres a process to replacing everything and carrying a box to a store 45 minutes away for some people and losing their system for 3 days. Also, maybe some people cant afford an extra external hdd so they can back everything up. Theres people who do it online on their cloud drive. But then redownloading everything messes up those with data caps througg their ISP. So maybe REMINDING that everyone should backup isnt very helpful right now, although i am sure we, at least me, appreciate your suggestion.

  • shadyjoker Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 22, 2011 8:06 PM (in response to gangof4)

    Thank you! My point exactly!

  • Pondini Level 8 Level 8 (38,710 points)
    Currently Being Moderated
    Jul 22, 2011 8:15 PM (in response to gangof4)

    gangof4 wrote:

     

    My problem is not with the backup (I do it anyway.).

    Lots of folks don't, including one here who said  "I have to buy a new external HDD to backup"

     

    Call AppleCare.  Explain your situation (calmly, but firmly).   Unless it's been changed recently, the normal U.S. AppleCare policy for desktops is, they'll send a tech to your house or workplace if it's within 50 miles of an Apple Store and they know what the problem is. See if they'll stretch that to 60.

  • Mike_Morgan Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jul 22, 2011 8:23 PM (in response to gangof4)

    There's a lot of negativity in this thread that doesn't really belong here. I think it's agreed that everyone should always backup their data. When your hard drive dies (not if, but when) you will lose it all if you don't have it backed up. I have used Mac's since 1990 and make my living supporting them and hold multiple Apple technical certifications. This email does not concern me in the slightest. If getting to an apple store is a problem, then don't go...chances are your machine is and will be just fine. If it fails in the warranty period...even beyond the one year of this issue...Apple will still fix it. This sounds like a small number of units were affected so in the end, this is just a heads up from Apple. Even if you did have to re-install the OS that came with it, big deal...Lion is out now and it's a great time to erase and install from scratch anyway.

     

    If you can get it to an Apple store with a minimum of hassle, do so and rest easy. If not, continue along and take it in only if you have issues. Just make sure you back up your important data regularly, whether it's to an external drive, a free online service like Dropbox, or USB flash drives. Heck, burn your stuff to a blank DVD if you have to. Just backup what you can where it will fit and you'll be fine.

  • shadyjoker Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 22, 2011 8:37 PM (in response to Mike_Morgan)

    There's absolutely no negativity here. The point of a forum is for people to look for help state their frustration with others with similar issues. I don't know what your Apple certifications have to do with me wasting my time taking my iMac once again in for service but as you make your living supporting Apple, I make my living USING my iMac. The email might not concern you, but it might others. You have to look at this in others shoes, also. Just like the gentleman above that is unable to drive to his Apple store to fix something that he wasn't responsible for. Not look at it as if everything if pretty awesome and I'm supposed to feel great with the thought of my working on a client project on Illustrator and my HDD failing suddenly and me not be able to finish the clients work until I get my iMac back. There's no resting easy here.

     

    Will Apple pay for all these DVD's people use to backup? And dropbox? Last time I remember, you have to pay for dropbox over 2gb.

     

    Like I said before, we all backup. It's normal to do it. It's the process of restoring everything. Sitting at my iMac reinstalling my Adobe Creative Suite, restoring my settings, restoring my iTunes, restoring all my apps. And all we get is a "We apologize for the inconvienence." Why not "Hey this is our fault, bring in your iMac, we'll image your drive and replace everything like it was!" Why is it our job to reinstall everything?

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