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iTunes 10.4 unexpected error - won't install into OS X 10.7

36909 Views 209 Replies Latest reply: Sep 10, 2011 8:09 AM by mp90 RSS Branched to a new discussion.
  • artificialkid Calculating status...

    @colinewithaproblemagain as annoying as this glitch is (and yes I have been annoyed by it too) I do have to beg to differ on your point about Apple's response.


    I don't think I'm the only one now who has had both an email and a follow up phone call from Apple Technical Support.


    Admittedly my original post was on page 2 (I think) of this thread and we are now up to page 10 on this "problem".


    So if they need to call you too it will be a while before they get around to you I'm afraid.


    Anyway, I digress, Apple think they know what the root of the problem is but they are collecting data from multiple users just to double check.


    They HAVE already made changes to the version of iTunes that is being downloaded/installed/updated as I understand it.


    So they are indeed on the case and I do see an end to the whole problem...soon...*


    (*Slight disclaimer: I have no idea how long this may take to resolve but from past experience and my conversation today with Apple US I would suggest the end is in site)


    By the way, did I mention that I'm in the UK and they phoned me? (I believe that calls have gone "around the world" over the past 24 hours)

  • six-string Calculating status...

    Apple just called me too, wanting to collect details (I'm also in the UK) . They are obviously taking this seriously.


    BTW the terminal command worked for me, thanks for that being posted.


    Hang in there i'm sure it will be sorted soon.

  • G.Fraser Calculating status...

    That's great to hear (I'm in the UK too) Like I said earlier Apple were keen to help when I phoned them earliertoday, all will be fine eventually!

  • Rafale Level 1 Level 1 (0 points)

    This is an itunes problem. I had the same problem when I tried upgrading to 10.4 from OSX 10.6.8. Something changed in the installation process. It has nothing to do with Lion.

  • paperdoll-can Calculating status...

    you have to login your guest account...


    than the after you can update your itunes


    this is the only way

  • mohamed86 Calculating status...

    add me too

  • Robert Fink Calculating status...

    For those who can't get iTunes to install under Lion, if you don't want to make a new admin account or that trick didn't work, try installing iTunes as the root user. That worked, and leaves no trace behind...

  • maximjoe Calculating status...

    Yeeeahhhhh.. wish I had seen this post first prior to upgrade of my primary system.


    So I upgraded my MBP and itunes no issues, easiest OS upgrade ever. FANTASTIC! I ran it for a few days, no real issues so lets move on to my primary system, my mini.


    Upgrade to Lion, same process - no issues.. other than - I ran the Itunes update prior to the Lion upgrade as recommened and Itunes was upgraded to 10.4, however after the Lion upgrade Itunes showed 10.3. Weird... maybe I misunderstood the app store upgrade?


    So.. Hmm.. guess I need to upgrade Itunes, ran the app update and installed Itunes 10.4 . After this Itunes WILL NOT LAUNCH AT ALL. I get an error and crash report every time. I've tried runnig in 32 bit mode, but havent tried running with 'new' admin accoun yet.


    Error file indicates possibly something wrong with "VM" memory access?? Suggesstions?

  • jjones639 Calculating status...

    I had the same problem after i updated to os x lion, so I tried to run software update on the guest account and it finished the itunes install.

  • maximjoe Level 1 Level 1 (0 points)

    OK - update here - ITunes is launching now.


    I created a new admin account and ITunes 10.4 launchs normally using that ID in 64bit mode.

    So... what are the next steps to resolve my current system account? I shouldnt need to migrate my profile to a new account with an OS upgrade, this isnt windows after all.

  • Fiegland Calculating status...

    I am having the same issues.  I will try the terminal method tomorrow.

  • bnance Level 1 Level 1 (10 points)

    Added another admin account, ran the iTunes update from that account and iTunes update completed.  Thanks for the tip. 

  • donreith Calculating status...

    My problem was resolved by reinstalling Lion from the recovery partition. After that the iTunes update installed without a hitch.


    I was also contacted by an Apple rep to help troubleshoot this issue. To those that posted to this thread thinking Apple doesn't care, well that simply isn't the case. I'm trying to imagine another company that would phone people that post to a msg board. This stuff is hard people...


    More info:


    My issue was identified by the poster that suggested running software update from Terminal. When I tried to do that the command failed.  My admin account password was not accepted by the sudo command. When I looked at the file /etc/sudoers it was blank. The blank file appeared to be created when I installed Lion; a backup of my previous sudoers file (sudoers.orig) was created by the Lion installer.  Rather than trying to fix that file I just reinstalled Lion. That was pretty painless and addressed the issue as the iTunes install ran fine. All this was communicated to the rep at Apple who contacted me so hopefully they can use that info to address the fault that led to this.


    Thanks to those that posted their fixes.

  • rcharliex Calculating status...

    I had the same issue but I was able to resolve it by removing iTunes Helper from my Login Items in System Preferences -> Users & Logon Groups

  • Liquid_boy Calculating status...

    I had the same the following:



    1. Go to preferences>Users&groups

    2. activate your guest account

    3. run updates

    4. installed itunes 10.4 on guest account



    This will solve the problem

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