steevil
Level 1 (0 points)

Q: Why does my entire system freeze when I watch YouTube after Lion install?

10.7 Build 11A511 2.7 GHz Core i5 4GB 1TB HD

 

When I acess videos on youtube.com or even watch embedded videos my whole system freezes.  I have tried other browsers etc and even in uninstalled and installed flash.

iMac, Mac OS X (10.7)

Posted on Jul 20, 2011 3:13 PM

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steevil

Q: Why does my entire system freeze when I watch YouTube after Lion install?

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  • by brentg33,

    brentg33 brentg33 Jul 24, 2011 8:34 PM in response to steevil
    Level 1 (0 points)
    Jul 24, 2011 8:34 PM in response to steevil

    I have a 27" 2011 (i7) and have had the freezing issue twice since the Lion upgrade.  Had the imac for about month with SL and no issues.  Just froze about 10 minutes ago.  I woke it from sleep, updated some podcast and apps in itunes (10.4) and was syncing my iphone4 when i tried to watch a video on youtube.  the 1st videio played, tried to swtich to a new one and while trying to load that video, it froze.  Same symptoms as everyone else descibes.  Mouse pointer still moves, unable to click anything...keyboard also unresponsive.  Can still hear other application noises (friends loging in and out of ichat for example) only  a hard restrart fixes.  I hope this gets fixed soon.  quite annoying

  • by steven sienkiewicz,

    steven sienkiewicz steven sienkiewicz Jul 24, 2011 9:07 PM in response to steven sienkiewicz
    Level 1 (10 points)
    Jul 24, 2011 9:07 PM in response to steven sienkiewicz

    Ok just plugged in usb printer and Freeeeeez, had to hard reset, never had this isuue until Lion. So thats usb scanner and printer froze my iMac.

  • by jutmac,

    jutmac jutmac Jul 25, 2011 8:30 AM in response to steevil
    Level 1 (0 points)
    Jul 25, 2011 8:30 AM in response to steevil

    Not adding anything new, just saying it's happened to me 4 times now.

     

    I'm not sure when it happens, but it seems like the right timing.

    Got back home, woke my Mid 2011 27" iMac from sleep

    Played a youtube video for 2 seconds and froze

     

    Mouse movable

    No clicking available.

    Unresponsive

    Required hard reboot.

     

    Apple needs to fix this!

    4 times in about 4 days is frustrating....

    I can't even remember rebooting my iMac on leopard/snow leopard more than twice.

  • by inhalewaste,

    inhalewaste inhalewaste Jul 25, 2011 9:02 AM in response to steven sienkiewicz
    Level 1 (0 points)
    Jul 25, 2011 9:02 AM in response to steven sienkiewicz

    Has a bug report been filed through Apple yet at bugreport.apple.com?

  • by Grych,

    Grych Grych Jul 25, 2011 2:20 PM in response to jutmac
    Level 1 (0 points)
    Jul 25, 2011 2:20 PM in response to jutmac

    Mine the same. Mid 2011 i7 iMac, 12GB. Freezes few times a day, always while watching video.

  • by Arun_D,

    Arun_D Arun_D Jul 25, 2011 4:49 PM in response to steevil
    Level 1 (0 points)
    Jul 25, 2011 4:49 PM in response to steevil

    +1 here. 2011 27" iMac i5.

     

    Started crashing immediately when attempting to watch a Youtube video. Only thing to do was a hard reset.

     

    I went to the Adobe site and installed the current flash player, upon installing it did tell me it was a OSX Lion beta, since then I've tried to force the issue by putting the mac to sleep and watching youtube, but I've not had a re-occurence.

     

    I'll try to report back when it does it again

  • by brentg33,

    brentg33 brentg33 Jul 25, 2011 5:07 PM in response to Arun_D
    Level 1 (0 points)
    Jul 25, 2011 5:07 PM in response to Arun_D

    where did you find the Lion beta flash player? Link? dont see it on their site

     

    thanks

  • by steevil,

    steevil steevil Jul 25, 2011 5:13 PM in response to MattMac7
    Level 1 (0 points)
    Jul 25, 2011 5:13 PM in response to MattMac7

    here's an update on my situation after calling apple and making a case.  an engineer called mtoday and wants to compile data from my system to research the crash logs and app logs.  keeping my phalanges crossed.

  • by maureenfromedmonton,

    maureenfromedmonton maureenfromedmonton Jul 25, 2011 7:03 PM in response to steevil
    Level 1 (0 points)
    Jul 25, 2011 7:03 PM in response to steevil

    Let us know how it goes.  I'm not resetting PRAM etc. like other posters have been told to do, as it did not work.  I downloaded updated Java - still have probs.  I think I'll just stick to non-videos (as everything else seems to work for me) for now, until we get an official update from Apple.  If anyone has a better idea, let us know!!!

  • by Bill Morgan2,

    Bill Morgan2 Bill Morgan2 Jul 25, 2011 7:11 PM in response to steevil
    Level 1 (5 points)
    Jul 25, 2011 7:11 PM in response to steevil

    I have also been contacted by someone from AppleCare. They sent me a data capture app that I have to run and send the results back to them for Engineering to look at. Good to know they're working on this problem and hopefully will have it resolved soon.

  • by brentg33,

    brentg33 brentg33 Jul 25, 2011 7:17 PM in response to Bill Morgan2
    Level 1 (0 points)
    Jul 25, 2011 7:17 PM in response to Bill Morgan2

    bill,

     

         did you have to be transfered around when calling Applecare?  or was the 1st person able to help?

  • by Bill Morgan2,

    Bill Morgan2 Bill Morgan2 Jul 25, 2011 7:20 PM in response to brentg33
    Level 1 (5 points)
    Jul 25, 2011 7:20 PM in response to brentg33

    I didn't call them, they contacted me by email (I'm in Japan).

  • by longhighway,

    longhighway longhighway Jul 25, 2011 8:43 PM in response to steevil
    Level 1 (0 points)
    Jul 25, 2011 8:43 PM in response to steevil

    My experience:

     

    1. Start Lion, got to YouTube, let a video start, put computer to sleep, run video again:  the whole Mac locks up.
    2. Go to YouTube no-Flash (HTML5) trial:  http://www.youtube.com/html5.
    3. Repeat first step.  Results: No freeze.

     

     

     

    I have a new 2011 iMac and never saw problems before the Lion upgrade.

  • by putnik,

    putnik putnik Jul 25, 2011 10:59 PM in response to longhighway
    Level 3 (795 points)
    Mac OS X
    Jul 25, 2011 10:59 PM in response to longhighway

    I can't believe people are blaming Apple for an Adobe Flash problem. No wonder Steve Jobs doesn't like it

     

    On the other hand, Apple should be faster at advising people to update to the Lion version... and kicking Adobe's arse to get it out of beta.

  • by Arun_D,

    Arun_D Arun_D Jul 26, 2011 12:34 AM in response to brentg33
    Level 1 (0 points)
    Jul 26, 2011 12:34 AM in response to brentg33

    I chose the normal OSX Flash install (marked as for versions up to 10.6), but when you install it it tells you it's a 10.7 beta.

     

    By the way, still not had re-occurence of the issue.

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