9 Replies Latest reply: Apr 9, 2012 9:23 AM by Frogchase
Frogchase Level 1 Level 1 (0 points)

After updating to OS X 10.6.8 I am no longer able to log in to the Mac App Store. "My computer cannot be verified". I understand that this may be due to Mac App Store looking for the hardware address of the Ethernet port.

 

Autumn 2010 our iMac's Ethernet port was fried by lightning. OS X doesn't even "see it" anymore, there's no hardware address reported. Ever since the lighting strike I connected to internet via WiFi. Using Mac App store was not a problem, likely because the (broken) Ethernet port's address was stored somewhere by the OS.

 

The update to 10.6.8 has broken this and now Mac App Store refuses to let me log in.

 

The hardware address of the Ethernet port is printed on the base of the iMac, but can anybody help to tell me how I can let the OS know it, so Mac App Store will let me log in again?

 

Thanks!


iMac, Mac OS X (10.6.8), Mac App Store log in, ethernet
  • 1. Re: Mac App Store login failure under OS X 10.6.8 with broken Ethernet port
    Carolyn Samit Level 10 Level 10 (89,590 points)
    After updating to OS X 10.6.8 I am no longer able to log in to the Mac App Store.

     

    Launch iTunes. From the menu bar click Store / Authorize This Computer.

     

    Then from the iTunes menu bar click Store / Sign Out.

     

    Try logging into the MAS.

     

    If that doesn't help, install the  Mac OS X 10.6.8 Update Combo

     

    Restart your Mac, try again.

  • 2. Re: Mac App Store login failure under OS X 10.6.8 with broken Ethernet port
    Frogchase Level 1 Level 1 (0 points)

    Thanks so far, but no luck on this side. I should have mentioned that iTunes Store continued to work as normal. When I authorize the computer iTunes recognizes it and says "this computer is one of 5 authorized".

     

    So I tried both things above. Even after installing the 10.6.8 Update Combo I am still not able to log in to the App Store with the same message that my computer cannot be verified.

     

    Seems like I still need to let the OS know the hardware address of the Ethernet port? If so, how can I do this?

  • 3. Re: Mac App Store login failure under OS X 10.6.8 with broken Ethernet port
    mrsheps Level 1 Level 1 (5 points)

    Hi

     

    did you ever resolve this?

     

    I have exactly the same problems after 10.6.8 update.

    Now on Lion 10.7.2 and can't loginto MAS, iCloud or Face Time.

     

    I have a broken etherent port so doesn't show in the system profiler or network preferences on my MacBook so i use a USB Ethernet port and spoofed the MAC (hardware) address of the original ethernet port but this made no difference.

     

    This has been annoying me so much since the 10.6.8 update that ive been trying some experiments.

     

    1. Re-installed Snow Leopard to 10.6.7 on MacBook, MAS and Face Time works fine.
    2. Installed Lion 10.7.2 on external USB drive, boot up on MacBook from that, MAS, iCloud and Face Time doesnt work.
    3. iTunes work on both.
    4. Deleteing System Config prefs makes no difference
    5. Done all the signing in and out of iTunes
    6. Deathorized and reorthorized
    7. Changed Apple ID
    8. Created a new Apple ID

     

    I know a lot of peoples older MacBooks have this same problem, Apple seems not to acknowledge there is a problem.

     

    I'm almost about to replace my Logic Board but i dont see how it can be a hardware issue if i can log into the MAS from 10.6.7 but not 10.7.2 on the same machine!

  • 4. Re: Mac App Store login failure under OS X 10.6.8 with broken Ethernet port
    Frogchase Level 1 Level 1 (0 points)

    I have so far NOT been able to resolve this. So I am still on Snow Leopard and will probably stay this way till end-of-life of this Mac. I have tried a lot of things with editing the Preferences files, or even restoring them from older Time Machine backups. This puts all the stuff in like giving the (broken) Ethernet port the "en0" label, etc. Still no luck, the App Store continues to complain that the computer cannot be verified.

     

    I am very annoyed by this problem and have decided to simply let it be until the machine dies, unless Apple can come up with a decent solution for this.

     

    Thanks for describing what you did, that's helpful. Unfortunately it shows how deep this problem runs.

  • 5. Re: Mac App Store login failure under OS X 10.6.8 with broken Ethernet port
    mrsheps Level 1 Level 1 (5 points)

    Just thought id register another anomaly.

     

    Thought i'd try the iCloud control panel on my Parallels Windows 7 on the Lion 10.7.2 drive on the MacBook.

     

    And to my surprise....it all works, logs into the iCloud, syncs everything, photos, safari bookmarks, outlook.

     

    Then if i click back onto the Mac desktop, I still CANT log into iCloud, MAS or Face Time!!!

  • 6. Re: Mac App Store login failure under OS X 10.6.8 with broken Ethernet port
    Sjazbec Level 4 Level 4 (1,665 points)

    in virtual windows a different authentication method is used.Apple knows its hardware from the case to every chip inside, but they cannot be so sure how a individual Windows PC is constructed.

  • 7. Re: Mac App Store login failure under OS X 10.6.8 with broken Ethernet port
    mrsheps Level 1 Level 1 (5 points)

    What about this then, i cant actually believe this....

     

    Booted up my new iMac from the 10.7.2 USB hardrive.

     

    Started up App Store, Face TIme and iCloud sys pref, logged in fine, shut down computer.

     

    Put hard drive in MacBook, booted up, started App Store doesn't work, Face TIme, doesn't work and iCloud sys pref, IT WORKS, BTMM, Find my iPhone, syncs all mail, contacts, bookmarks, calendars and photo stream.

     

    How on earth can you explain that?????

  • 8. Re: Mac App Store login failure under OS X 10.6.8 with broken Ethernet port
    mrsheps Level 1 Level 1 (5 points)

    Did you ever resolve this?

  • 9. Re: Mac App Store login failure under OS X 10.6.8 with broken Ethernet port
    Frogchase Level 1 Level 1 (0 points)

    I never resolved this, unfortunately. My iTunes store works normally, but my App Store is stuck. Bad stuff, as I cannot update the OS unless I buy a CD version at extra cost, and I cannot update some of my iWork suite to versions compatible with those on our iPad. I've given up. There's still life left in this little animal of a Mac and I intend to use it till it dies. But I will no longer be purchasing updates or new software. That will have to wait till a new Mac arrives.

    If anyone would still have some tips on how to solve this issue of a broken Ethernet port, I would very much appreciate to hear them.