Feoen
Level 1 (0 points)

Q: Cannot update pre-installed iLife suite from App Store.

Hello.  My family purchased a new Macbook Air for my sister who is going off to college soon.  We are a long-time user of Apple's products and are normally pleased by their simplicity and ease, but we have come across something entirely perplexing.

 

Her App Store icon said that there are 3 updates available the moment she turned on her new computer.  She registered her MBA with Apple under her Apple ID.  She set iTunes to use her Apple ID, and did the same with the App Store.

 

However, when she clicks on the update button, types her Apple ID and password into the prompt, and hits enter, it says something like, "You must first purchase this software to receive this update."

 

We were thrown for a loop.  We looked up GarageBand, iMovie, and iPhoto in the App Store, and it says that they are installed on her machine already.  Her Support Account says that her MBA is registered to her Apple ID, etc.


After trying everything we could find, I found this "answer":

 

https://discussions.apple.com/message/15453853#15453853

 

Long story short: The iLife Suite gets its updates from Software Update, while the individual apps get their updates from the App Store.

 

We have run Software Update, and it says there are no updates available for her software at this time.  Despite this, the App Store says there are updates for the software.  We have cross-checked the version number of the updates to the currently installed iLife software and the updates available on the App Store are newer versions of the iLife apps.

 

Why is she not able to receive the updates for these applications through Software Update?

 

Thank you for your time.

Posted on Jul 22, 2011 8:53 PM

by cantab01,Solvedanswer
cantab01 cantab01
Level 1 (10 points)
A:

This solution from another thread fixed the update problem for me!

 

https://discussions.apple.com/message/15893851#15893851

Posted on Aug 10, 2011 1:13 AM

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Q: Cannot update pre-installed iLife suite from App Store.

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  • by shayes287,

    shayes287 shayes287 Jul 27, 2011 8:06 AM in response to Feoen
    Level 1 (10 points)
    Jul 27, 2011 8:06 AM in response to Feoen

    Having the same issue on a just purchased Mid 2011 MacBook Air...I emailed the Mac App Store help and they told me to call Apple Care or use Apple Expert (where they call you)....please keep me updated if you find a solution!

     

    Thanks

  • by kisuke3,

    kisuke3 kisuke3 Jul 27, 2011 8:23 AM in response to Feoen
    Level 3 (910 points)
    Jul 27, 2011 8:23 AM in response to Feoen

    normally all apps that came with newly released macs are all up to date. what needs fixing is the notification that says you need an update.

     

    Hopefully a fix through a software update comes soon but yeah, this issue should not hamper the application preinstalled with Macbook air since its updated

  • by Saul in PA,

    Saul in PA Saul in PA Jul 27, 2011 8:33 AM in response to kisuke3
    Level 2 (295 points)
    iTunes
    Jul 27, 2011 8:33 AM in response to kisuke3

    My new 2011 mini came with iPhoto 9.1.4 installed.  The latest is 9.1.5 so the App Store is correctly informing me of updates.

     

    Still waiting for Apple.  Last message was that it had been escalated to engineering.

  • by kisuke3,

    kisuke3 kisuke3 Jul 27, 2011 8:42 AM in response to Saul in PA
    Level 3 (910 points)
    Jul 27, 2011 8:42 AM in response to Saul in PA

    that's good information Saul. Does the new macbook air come with 9.1.4 too?or just the mac mini?

     

    but ultimately, yes I know for a fact that there is an issue that no workarounds are available at this stage

  • by Alistair Hutchinson,

    Alistair Hutchinson Alistair Hutchinson Jul 27, 2011 10:25 AM in response to Feoen
    Level 1 (4 points)
    iOS Apps
    Jul 27, 2011 10:25 AM in response to Feoen

    Just wanted to chime in that I'm yet another MBA owner who has this problem.  So far there is no fix, and apparently if you have this problem and try a complete reinstall of Lion you'll end up losing iLife completely.

  • by Feoen,

    Feoen Feoen Jul 27, 2011 10:00 PM in response to kisuke3
    Level 1 (0 points)
    Jul 27, 2011 10:00 PM in response to kisuke3

    Unfortunately, kisuke3, this is not the case.  The version that came preinstalled on the MacBook Air is one version update old.  The new version update adds Lion functionality (e.g., fullscreen capabilities) and probably came out after these MBAs were built, formatted, and shipped to stores.

     

    The person at AppleCare has not contacted me again.  This is very irritating and is reminiscent of the early days of the iTunes store offering apps for my generation one iPod Touch...  I had bought the game "Vay", which was temporarily removed and put back on the app store.  For whatever reason, this caused it to lose registration to my account and I was never able to receive the update for the app.

     

    Before I am going to put my money into the App Store, I need to know that it is a trustworthy service.  Behavior like this is not trustworthy in the slightest and I am not happy with how this is being handled.

     

    If this was any other software company, we'd simply be given a credit towards repurchasing the software and be done with it.

  • by Alistair Hutchinson,

    Alistair Hutchinson Alistair Hutchinson Jul 28, 2011 4:09 AM in response to Feoen
    Level 1 (4 points)
    iOS Apps
    Jul 28, 2011 4:09 AM in response to Feoen

    I've just been informed by Applecare that "the engineers" are aware of this issue and are working on it.  Hopefully it will be fixed soon

  • by kisuke3,

    kisuke3 kisuke3 Jul 28, 2011 8:21 AM in response to Feoen
    Level 3 (910 points)
    Jul 28, 2011 8:21 AM in response to Feoen

    I see. We'll just have to wait and see for the resolution once it arrives.

    I understand that you have logged a case to apple. Be patient my friend, I am sure they are working on a fix diligently

  • by hajihill,

    hajihill hajihill Jul 28, 2011 3:17 PM in response to Feoen
    Level 1 (0 points)
    Jul 28, 2011 3:17 PM in response to Feoen

    FYI - I spoke with apple care yesterday, as I am experiencing this same issue. I was forwarded through 3 tiers of support, and ultimately asked to run a system info capture tool to submit info with the trouble ticket which was being forwarded to the engineers. If you are having this problem, it probably wouldn't be a bad idea to contact apple care and document that fact with them, as we have no idea if they'll push out a blanket fix, or need to correct things on a case by case basis.

     

    Good luck!

  • by BlueBliss,

    BlueBliss BlueBliss Jul 30, 2011 2:55 PM in response to Feoen
    Level 1 (0 points)
    Jul 30, 2011 2:55 PM in response to Feoen

    Yet another Air owner here experiencing the same issue. All three iLife programs will not update; tried everything to no avail. I've been trying to call Apple for the past WEEK, yet three different calls have mysteriously "dropped" once the clock hit 6pm PST (hilarious, isn't it?).

     

    Anyway, hope we can all find a fix soon. It isn't much of a "problem" for me...rather, it's an annoying inconvenience.

  • by kisuke3,

    kisuke3 kisuke3 Jul 30, 2011 9:23 PM in response to BlueBliss
    Level 3 (910 points)
    Jul 30, 2011 9:23 PM in response to BlueBliss

    Try contacting the iTunes store support from the website

     

    http://www.apple.com/support/itunes/

     

    and see if they might have a resolution for you

  • by kisuke3,

    kisuke3 kisuke3 Jul 30, 2011 9:24 PM in response to Feoen
    Level 3 (910 points)
    Jul 30, 2011 9:24 PM in response to Feoen

    Check itunes store, confirm if they have a resolution available for you

     

    http://www.apple.com/support/itunes/

  • by NewYorkNative28,

    NewYorkNative28 NewYorkNative28 Jul 31, 2011 9:32 PM in response to kisuke3
    Level 1 (0 points)
    Jul 31, 2011 9:32 PM in response to kisuke3

    I just purchased the new Macbook Air and did experience the same issues you all seem to be having. Pre-installed with OS X Lion and wasn't able to upgrade the iLife software. By chance did you register your new computer through the Apple website yet? If not, try that and see if you can now download the software updates.

     

    The reason I bring this up is that I had this problem with the first 11 inch Macbook Air I bought. I didn't register that computer and had the upgrade problem. I returned the computer for another 11 inch but with the extra RAM and HD capacity. I immediately registered it online before I went to the App Store to try the upgrades and to my surprise the upgrades went through just fine.

     

    So it's either A) the computer I had was the issue or B) registering the computer online before going to the App Store fixed the upgrade issue.

     

    Not sure which it was, but I now have the newest versions of the iLife apps and didn't have to pay anything.

     

    Hope this helps.

  • by dark-hawk,

    dark-hawk dark-hawk Aug 1, 2011 2:02 AM in response to Feoen
    Level 1 (0 points)
    Aug 1, 2011 2:02 AM in response to Feoen

    Same issue here, new Mac Mini with Lion and iLife preinstalled, no update Possible. if i try to update with an different apple-id (not the same the mac is regristered to) the MAS says i can only update with my other (the one the mac mini is regristred to) apple-id.

     

    the support says i should update via the standard updater, not the MAS. but there no updates apear.

  • by dark-hawk,

    dark-hawk dark-hawk Aug 1, 2011 6:54 AM in response to Feoen
    Level 1 (0 points)
    Aug 1, 2011 6:54 AM in response to Feoen

    Ok, i've got some informations from the not very helpfull support. read this: http://support.apple.com/kb/HT4718?locale=de_DE&viewlocale=de_DE

     

    This document explains the Lion recovery and how to download iLife after reinstalling Lion.

     

    The Apps should appear under purchased items in the Apps Store and you should be able to "accept" them. i Think ist the same thing now, they should appear under purchased items on an new mac too. But they don't do so, and  thats why we all can't update them.

     

    the question is if a os x reinstall would help. 

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