krbusby

Q: I get "error code 0x80020022" when I try to write to disc.

"The disk can't be burned because communication between the computer and the disc drive failed (error code 0x80020022)."

This just started. I can't burn to any disc.
I reset my computer every way I know how.
I did disc repair by booting from my restore disc. etc.
I'm using good quality discs that I've used many times before.
I can still watch DVDs and listen to CDs.

Any help please.

MacBook White 2.1GHz Duo, Mac OS X (10.6.2), 1G Ram

Posted on Jan 15, 2010 2:41 PM

Close

Q: I get "error code 0x80020022" when I try to write to disc.

  • All replies
  • Helpful answers

first Previous Page 5 of 14 last Next
  • by Brian S. Campbell,

    Brian S. Campbell Brian S. Campbell Jul 16, 2011 2:49 PM in response to Motorcycle Michael
    Level 1 (82 points)
    Wireless
    Jul 16, 2011 2:49 PM in response to Motorcycle Michael

    I'm already running 10.6.8. I hardly ever burn disks, so can't really justify the downgrade. I recall having issues with burning going all the way back to my original Titanium PowerBook G4...never had much luck...

  • by Motorcycle Michael,

    Motorcycle Michael Motorcycle Michael Jul 16, 2011 3:25 PM in response to Brian S. Campbell
    Level 1 (123 points)
    Mac OS X
    Jul 16, 2011 3:25 PM in response to Brian S. Campbell

    Unlikely that you got that same error code on a TiBook, and it doesn't necessarily point to a bad optical drive. Apu9mm is correct, there are all sorts of ways to burn a disk (assuming you are using appropriate blanks in a suitable drive). Drag-n-drop in the Finder, burn buttons in disc window and Finder windows, navigate thru menu commands, etc.

     

    iDVD, iTunes and other programs like Toast have their own controls and potential complications, so best to eliminate as many suspects as possible and just drag/drop in the Finder to test drive. Some have suggested firmware may be to blame..... but if your drive is identified correctly in System Profiler under "Serial-ATA" and "Disk Burning" (types) it seems most likely a software problem. (System Profiler is in Apps > Utilities folder.)

     

    Best guess and my 2¢ worth anyway. Good luck!

  • by victorfromalhambra,

    victorfromalhambra victorfromalhambra Jul 21, 2011 10:48 AM in response to Brian S. Campbell
    Level 1 (0 points)
    Jul 21, 2011 10:48 AM in response to Brian S. Campbell

    I just tried to burn a boot copy of Lion,  and my brand new mbp gave me this error.    I'll be going to the Apple store today,  and will  report back with results.  

  • by Brian S. Campbell,

    Brian S. Campbell Brian S. Campbell Jul 21, 2011 3:29 PM in response to victorfromalhambra
    Level 1 (82 points)
    Wireless
    Jul 21, 2011 3:29 PM in response to victorfromalhambra

    Thank you for sharing! I'm looking forward to hearing what you find out...

  • by victorfromalhambra,

    victorfromalhambra victorfromalhambra Jul 21, 2011 8:40 PM in response to Brian S. Campbell
    Level 1 (0 points)
    Jul 21, 2011 8:40 PM in response to Brian S. Campbell

    Well just got back from the Apple Store,  the genius decided that I had a bad optical drive that needed to be repaired.    I headed home and tried to burn the dvd once again,   the new drive doesn't resolve my problem.   I still get the same error message and can't burn my dvd.    I'm going back to the apple store tomorrow. 

  • by Brian S. Campbell,

    Brian S. Campbell Brian S. Campbell Jul 22, 2011 8:19 PM in response to victorfromalhambra
    Level 1 (82 points)
    Wireless
    Jul 22, 2011 8:19 PM in response to victorfromalhambra

    Any luck?

  • by victorfromalhambra,

    victorfromalhambra victorfromalhambra Jul 22, 2011 11:11 PM in response to Brian S. Campbell
    Level 1 (0 points)
    Jul 22, 2011 11:11 PM in response to Brian S. Campbell

    Apple store genius decided the 2nd shot should be replacing the logic board, and  installing a new optical drive once again.     I'll update my progress when I get my mbp back.   

  • by .:SiLo:.,

    .:SiLo:. .:SiLo:. Jul 23, 2011 2:11 AM in response to krbusby
    Level 1 (0 points)
    Jul 23, 2011 2:11 AM in response to krbusby

    I urge everyone having this problem to try to burn a disc using an external burner.

    Also, if you have a Windows OS installed using BootCamp, try to burn a disc from a Windows boot.

     

    You will find that in all cases you will not be able to burn.

     

    This is due to a bug with the EFI firmware (the instruction set which controls devices on a hardware level at boot - grossly simplified). Replacing the logic board will fix this, because the replacement board will most likely not have a faultly EFI flashed to it. This corruption seems to happen when upgrading the EFI to a new version. For example, when first upgrading to Leopard (and SL) from Tiger, and now it seems also to Lion.

     

    Conclusions:

     

    Flashing firmware is a risky business in general. Apple should devise a sort of double redudancy method when flashing firmwares so that if something does go wrong, it is still possible to return to a previous, stable firmware (that is still existing on the chip). They had had this ability in the past, but removed it after EFI version 1.8 because Apple found that users were downgrading their EFI in order to us 3rd Party SSD, that Apple had not sanctioned, with higher bit transfer rates.

     

    Recommendation:

     

    Request/demand an EFI downgrade to 1.7 from an Apple Genius. The downgrade seems to re-flash the EFI without reading the previous tables (where the corruption would be). There is a Russian unofficial release from a Genius to downgrade 1.7 to 1.6. This fixed everyone's problems. Sadly once on 1.8 or higher, the downgrader no longer works (due to a version check).

     

    I have given up on Apple on this issue. I have removed my SuperDrive and have replaced it with a second hard drive, and no longer burn discs. This is a problem when it comes to delivering media to clients, but in general, I hate DVDs since they are an obsolete storage medium and incredibly wasteful.

  • by .:SiLo:.,

    .:SiLo:. .:SiLo:. Jul 23, 2011 2:17 AM in response to Motorcycle Michael
    Level 1 (0 points)
    Jul 23, 2011 2:17 AM in response to Motorcycle Michael

    I would add that there are 2 firmwares to address here:

     

    1. the firmware on the drive
    2. the EFI firmware on the logic board

     

    If your device is identified correctly in System Profiler, then it's likely the firmware for the drive is correct. However, you will not know if there is a problem with the EFI firmware that controls the device.

  • by ryan174,

    ryan174 ryan174 Jul 24, 2011 3:00 AM in response to krbusby
    Level 1 (0 points)
    Jul 24, 2011 3:00 AM in response to krbusby

    Hi,

     

    I just upgraded my Mackbook 2.4 GHz Intel Core 2 Duo, to OS X Lion and I am now having the same error as mentioned above.

     

    "The disc can’t be burned because communication between the computer and the disc drive failed (error code 0x80020022)."

     

    The error occurs directly after burning completes (reaches 100% on the status bar).  In one case, the disc was OK meaning that I was able to eject the disc, insert it again and it mounted OK and I could access the data.

    In the majority of the cases, the drive locks up and I can not eject the disk.  I then have to restart the computer in order to recover.

    For most cases, my DVD player will read the disc ok though my computer will not read them.

     

    The superdrive installed is HL-DT-ST DVDRW  GS21N:

     

    I am certian this is a software issue due to the fact that I had just burned some home movies to disc the day before I upgraded to Lion and had no issues or errors.  Snow Leopard had never given me an issue when burning discs (CD, DVD, DVD DL were all OK on SL).

     

    Also, an external USB HP DVD±RW drive works without any problems.

     

    I hope Apple is aware of this issue and will resolve it soon.

     

    If someone has a solution please share.

     

    Thanks in advance

  • by Paul L UK,

    Paul L UK Paul L UK Jul 27, 2011 1:19 PM in response to ryan174
    Level 1 (0 points)
    Jul 27, 2011 1:19 PM in response to ryan174

    Same issue here, but I've had this before, 1st time was just after I had upgraded to Leopard, 2-3 weeks aft wards tried to burn disc but got the 'Cannot calibrate laser message'  took it in for repair and they diagnosed optical drive being faulty and was replaced under warranty.

     

    2nd time was March this year and again had upgraded to snow leopard but not used the DVD drive at all, but now needed to burn disc and found I had the 'Cannot calibrate message' and also found it would not read the Snow Leopard install DVD anymore, it would just hang spinning and was hit and miss getting it to eject disc' so booked it in and again told drive had failed but as now out of warranty cost me £70+ fitting to replace and drive has been fine and have been using superdrive and burning DVD's 2-3 times a month with no problems.

     

    Now problem has returned for a 3rd time and basically I updated last Saturday to Lion, and gone to burn a disc tonight and got the 'Unable to calibrate laser error' so couldn't believe that having 3 different optical drives all used lightly and all failed (what are the odds of that for hitting the same person?)

     

    Anyway been searching various apple forums as this error still comes up alot and again seems to be linked when people upgrade OS or some firmware update gets pushed out to Mac's, so tried some obscure solution someone gave and amazingly I no longer got the calibration error but now get the 0x80020022 which brought me here.

     

    So just thought I'd let you know this problem has been around a long time and hopefully if your machine is out of warranty you don't get stiched up like i did last march with having to buy a new drive when in fact it's their software killing the drives

     

     

    I tried permission fix's and most other things they said to try last time which didn't work then and still don't. So will be calling tomorrow to let them know new drive I bought has failed again, but this time drive is still under warranty so should get replaced FOC otherwise I think with all the post's now existing about this problem it's time to go to Tradign standard's and maybe a call to BBC's Watchdog (I now they love apple )

  • by Paul L UK,

    Paul L UK Paul L UK Jul 28, 2011 5:03 AM in response to Paul L UK
    Level 1 (0 points)
    Jul 28, 2011 5:03 AM in response to Paul L UK

    Ok, I've managed to fix all issues with my drive & this is what i did

     

    to clear the communication error '0x80020022' I tried something which came about from the obscure fix which cleared the laser calibration but then gave me the communication error.

     

    go to 'System Preferences' and open 'Language & Text' under 'Language' tab I de-ticked all languages apart from English & the 'Order for sorted lists' changed to Standard which i left as 'English' is not in the list of languages so assume that is the default for it.

     

    Then under 'Formats' changed the 'Region' from 'United States (computer)' to 'United Kingdom' then exited out and it asked if i wanted to save which I did, then rebooted my Mac.

     

    Now when I went to burn a disk it gave me the original error of 'Cannot calibrate laser' so bit more research and I found an article which mentioned about using an Airduster to blast out the Superdrive as these new Macbooks are fitted with an Optical drive that has very fine tolerances and so the smallest bit of dust will affect it, first attempt didn't seem to affect it but on second go I really went for it, powered Mac back up (wouldn't use duster while MBP is on as it can cause very cold frosted air to come out and possible short circuit if on)

     

    Once desktop up inserted disk then dropped some files on and this time I could here it whirring up and it started to burn & completed A-OK, then for second test thought I would try something big so used Disk Utility to create a Lion bootable DVD which it has done and all Verifying checks out and works

     

    very happy now and hope the above helps some others out seeing as the Genius's are clueless about this problem and will just try to sell you a new Optical Drive, whished I knew about this last March and saved myself £95

  • by .:SiLo:.,

    .:SiLo:. .:SiLo:. Jul 28, 2011 6:32 AM in response to Paul L UK
    Level 1 (0 points)
    Jul 28, 2011 6:32 AM in response to Paul L UK

    'Error 0x80020022' means basically the same as ''Cannot calibrate laser..'

     

    Strange, I read about this fix last year with region/language Preferences changes and it was discovered that it was bogus. I would also strongly recommend that users DO NOT blast a load of air into the CD slot. The inside of your laptop is normally full of dust unfortunately (due to static electricity from the spinning fans and the incoming air is not filtered). Blasting air in will only dislodge and spread the dust around. It may temporarily fix the dirty lens, but not permanently. Doesn't it make better/more sense to purchase a good CD cleaning kit (from a reputable brand name) and try this first?

     

    At any rate, this does not explain that when upgrading systems, the laser can no longer be calibrated. Does the system upgrade come with added dust? The system upgrade does not effect the firmware of the drive itself, only the EFI. The drive calibrates the laser as far as I know, not the 'system'. In some cases a drive firmware upgrade is necessary, but is not included with the OS upgrade disc. Find your drive model in System Profiler and check on the Apple site if you have the correct drive firmware for your hardware/OS configuration.

     

    Comment: DVD/CDs should die a death and never return. They are obsolete (since 5 years at least), are not a reliable permanent storage medium, are wasteful, and take up too much space inside a laptop for their usefulness. It is a pity that Apple doesn't offer the internal drive as optional. I would prefer a second hard drive myself.

  • by Paul L UK,

    Paul L UK Paul L UK Jul 28, 2011 8:19 AM in response to .:SiLo:.
    Level 1 (0 points)
    Jul 28, 2011 8:19 AM in response to .:SiLo:.

    well i got the air duster tip from here http://reviews.cnet.com/8301-13727_7-10330068-263.html

    and they state it is the supported method recommended by apple but using a disc cleaner is not,

     

    so are you also quoting by what apple have told you to not use air duster as it has worked and the level of dust they state causes a problem is minimal and yes installing OS may have caused it as i installe from a DVD not direct download so by placing a disc in could well have dislogded some dust over to the writing heads.

     

     

    forgot to put I've since been using my dvd writer all day and it's been working flawlessly and it is if anyhting much quiter and MBP hasn't caught on fire yet

     

    & drive/MBP has latest firmware etc.

  • by Paul L UK,

    Paul L UK Paul L UK Jul 29, 2011 1:51 AM in response to krbusby
    Level 1 (0 points)
    Jul 29, 2011 1:51 AM in response to krbusby

    I've done some further testing and research based on Silo's comments ealier and this is what I have found;

     

    'Error 0x80020022' means basically the same as ''Cannot calibrate laser..'

     

    Not true, for the following reasons 0x80020022 is stating within that message it is a communication failure and unless Apple have no grasp of the English language Unable to Calibrate has a different meaning so why use words with two different meaning to mean same issue? after searching the net for both errors it does appear to have different issues causing different end results.

     

    Something also worth checking which has resolved communication failure as well is to choose a slower burn speed, but being communication could be it cannot read from hard disc as well as the common fix apple give out about repairing disc permissions probably falls under that error as well, and most annoying is that no error is generated within the logs for the either of the above.

     

    Now as a test as to why my original error of 'Cannot calibrate laser' changed to 'Communication error' after I followed some instructions to re-organise my chosen languages order (not remove the ones I don't use) I returned this from removing them and setting back as default and amazingly the communication error came back, so I removed again as per what i posted earlier and it's working again, quite why changing this affects my DVD writer and Reading not sure, but assume possible obscure bug and without debugging the OS and drivers etc. I'm not going to find the cause to that.

     

    Now this statement

    'The inside of your laptop is normally full of dust unfortunately (due to static electricity from the spinning fans and the incoming air is not filtered). Blasting air in will only dislodge and spread the dust around. It may temporarily fix the dirty lens, but not permanently. Doesn't it make better/more sense to purchase a good CD cleaning kit (from a reputable brand name) and try this first?'

     

    Fans generating static they would need to spin a lot faster than they do and again do you think any Computer manufacture would install Fans made from materials and also ones which then spin up fast enough to generate static especially within a metal cased computer? forgot to put they will be grounded so even if anyhting built up this woudl go harmlessly to earth.

     

    I've also spoken to Apple today regarding using the Lens cleaner disc in a super drive and they are definitely not recommended as they told me  they Jam up due to the drive being a slot loader, same as drive does not support those mini CD's.

     

    I also checked the inside of my MBP (out of curiosity, of how much dust had built up inside) which is now 2 years old, and it is not full of dust only small specks and in certain places, especially so around the fan blades but that is expected and it is a very small amount, but air duster to the rescue again all dust now blown away, so in future when i get this issue I'm going to pop bottom cover and clean all as it took less than 10 minutes to remove cover, clean & replace cover and notebook back on and running.

     

    So ok I agree it is a temporary fix, but the amount of canned air that was used was say 1%, so It's gonna last me a very long time and allow me to clean my drive multiple times per year as required and is so much cheaper than having to spend out £95 on new drives for when this happens

first Previous Page 5 of 14 last Next