1 2 Previous Next 26 Replies Latest reply: Mar 7, 2014 12:53 PM by Cor L
Gary P Level 4 Level 4 (1,395 points)

I reinstalled my Adobe CS3 Design Premium apps during the course of troubleshooting an unrelated problem. The Adobe Updater fails to install all the available updates, because part of the process is trying to run PowerPC code. Here is the error message:

Screen Shot 2011-07-28 at 9.42.16 PM.png

I would really like to update my Adobe apps! I asked about this on the Adobe Photoshop Mac forum, and an Adobe engineer said bspatch is part of OS X, not part of their Updater app. He said it may have been running under Rosetta in my Snow Leopard system before I upgraded to Lion. Can this be true? I can't find anything called bspatch on my Mac. Does anybody know how to solve this?


Mac Pro, Mac OS X (10.6), 8 x 2.8 GHz 10 GB RAM, Radeon 4870
  • 1. Re: Adobe says this is Apple's problem...
    William Boyd, Jr. Level 6 Level 6 (10,490 points)

    Gary P wrote:

     

    I can't find anything called bspatch on my Mac.

    1) Pull down the Apple menu and select "About This Mac".

    2) In the resulting window click on "More Info".

    3) In the resulting window click on "System Report".

    4) Scroll down until you see "Software" on the left.

    5) If necessary, "open" the triangle next to "Software" to expand it.

    6) Click on "Applications".  The list will take a minute to populate.

    7) In the resulting display drag the column dividers to make the left-most columns narrower, allowing more columns to display.

    8) Click on the "Kind" column header to order the list by that.

    9) Scroll down until you find "Kind" values of "PowerPC".

    10) When you find "bspatch", click on it.  You should see its location in the panel below the list.  That location may give you information about the file.  If nothing else, it will reveal its location so that you can do a "Get Info" on the file to see if it includes a company name.

  • 2. Re: Adobe says this is Apple's problem...
    Gary P Level 4 Level 4 (1,395 points)

    bspatch does not appear in that list.

  • 3. Re: Adobe says this is Apple's problem...
    William Boyd, Jr. Level 6 Level 6 (10,490 points)

    Then that confirms that that "Adobe engineer" is an ignoramous.

  • 4. Re: Adobe says this is Apple's problem...
    Gary P Level 4 Level 4 (1,395 points)

    Steve may be in error here, but I would not call him an ignoramus. I will go back there & inform him that bspatch does not seem to be part of the Mac OS.

  • 5. Re: Adobe says this is Apple's problem...
    Gary P Level 4 Level 4 (1,395 points)

    Progress is being made. Steve just got back to me and said that bspatch appears to be a part of the updates to Illustrator, and he has confirmed the error on his Lion box. He is looking into it.

  • 6. Re: Adobe says this is Apple's problem...
    Sergio-PL Level 1 Level 1 (5 points)

    Ok. Let's start it.

    I have the same problem. MacBook Pro C2D + MacOS X 10.7.1 Lion + Adobe CS3 Web Premium Suite.

    While installing updates 13.0.1 update for Illustrator fails, because bspatch is compiled against PPC only and Rosetta is not available anymore in Lion.

     

    Adobe technican was right talking that bspatch is available as a part of OS X operating system. Go to system terminal, then type 'whereis bspatch'.

    In my system it is in /usr/bin/bspatch .

     

    So... If it is a part of OSX it is not possible that it is compiled against PPC. Tried to run. Works ok.

     

    Then... if all Mac apps are directories with .app extensions I've downloaded 13.0.1 patch from Adobe (http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=3625&fileID=3436).

     

    After openning DMG file you will find AdobePatcher.app. Inside this file you will find another copy of bspatch, but compiled by Adobe for PPC. It is here: AdobePatcher.app/Contents/Resources/PatcherApplication.app/Contents/Resources.

     

    So to install patch you have to delete this file (Adobe version), and then create symbolic link agains Apple's version.

     

    Here is step by step:

     

    1) Open terminal (as user)

    2) Type: whereis bspatch

    3) Note the location of file (ie. /usr/bin/bspatch )

    4) Create directory temp somewhere in your system

    5) Download 13.0.1 (and next updates) from Adobe website

    6) Mount DMG file

    7) In terminal - go to your temp directory (ie. cd /Users/username/temp )

    8) Copy AdobePatcher.app to the temp directory ( cp -R /Volumes/PatcherApplication/AdobePatcher.app . )  <-- dot at the end is _important_

    9) Go to the Adobe's bspatch file location (cd AdobePatcher.app/Contents/Resources/PatcherApplication.app/Contents/Resources )

    10) Delete bspatch file ( rm -f bspatch )

    11) Create symbolic link to the OS X version ( ln -s /usr/bin/bspatch bspatch )

    12) Type ls -l to list files. There should be one line looking like this: lrwxr-xr-x  1 sergio  staff       16 21 sie 01:17 bspatch -> /usr/bin/bspatch )

    13) Go back to Finder, enter your Temp directory and run AdobePatcher.app. Illustrator should update without any problems

    14) Repeat those steps for all futher Illustrator updates

     

    Hope this helps... you and Adobe to get it fixed ASAP.

     

    Regards,

    Sergio

  • 7. Re: Adobe says this is Apple's problem...
    jchapper Level 1 Level 1 (0 points)

    Sergio's comments and steps were immensely helpful.

     

    Using these steps, I was able to install both Illustrator 13.0.1 and 13.0.2 updates on OS X Lion successfully.

     

    Great advice, Sergio! You've done us all a fantastic service! Many thanks.

     

    Jeff

  • 8. Re: Adobe says this is Apple's problem...
    Gary P Level 4 Level 4 (1,395 points)

    Well, if Adobe can't fix their installer after you spelled it out for them, Sergio, I'd say they just don't care.

  • 9. Re: Adobe says this is Apple's problem...
    james1975 Level 1 Level 1 (0 points)

    Thanks Sergio; the instructions that you provided worked for me as well.

  • 10. Re: Adobe says this is Apple's problem...
    Sergio-PL Level 1 Level 1 (5 points)

    I'm really happy that these instructions are helpfull for you :)

  • 11. Re: Adobe says this is Apple's problem...
    azdawg99 Level 2 Level 2 (320 points)

    >Well, if Adobe can't fix their installer after you spelled it out for them, Sergio, I'd say they just don't care.

     

    Adobe isn't going to fix anything for CS3, which is 3 versions back from the current version. Sergio just gave you the best solution you're going to get.

  • 12. Re: Adobe says this is Apple's problem...
    russellfromseattle Level 1 Level 1 (0 points)

    I was on 10.0.2 when I loaded Lion so applying patches wasn't an option. I was exporting to PS and printing from there. But what did work and got my CS3 Illustrator printing again was removing some files.

     

    Check out this solution:  http://kb2.adobe.com/cps/912/cpsid_91254.html

  • 13. Re: Adobe says this is Apple's problem...
    Gary P Level 4 Level 4 (1,395 points)

    azdawg99 wrote:

     

    >Adobe isn't going to fix anything for CS3, which is 3 versions back from the current version. Sergio just gave you the best solution you're going to get.

     

    I don't use the Terminal, especially not for anything that complicated, so that's not going to work for me. I can't even read it. CS3 is 2 versions back, not 3. Also, what makes you so sure that Adobe won't fix their installer?

  • 14. Re: Adobe says this is Apple's problem...
    russellfromseattle Level 1 Level 1 (0 points)

    Oops, sorry my post was fixing the crash on attempting to print from CS3. Not trying to install updates from 2007. Before going through all that - ask what are the symptoms of the problem I am having? In my case it was files installed because of recommendations by a third company, not Apple or Adobe.

    One the other hand even if you don't use Terminal the script was very detailed and you can easliy follow it even if you don't understand what it is doing.

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