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Cannot 'Slide to Unlock'

123094 Views 104 Replies Latest reply: Mar 13, 2014 5:19 PM by tagme10k RSS
  • alexandre139 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 15, 2011 7:40 PM (in response to alexandre139)

    Hello,

    I tried what wop.simone and still i can't answer  ! i called again the senior tech and he is sending me a new phone (it will be the 3 replacement but this time not frome the apple store !!!) because i tried to remove the case and the screen protector as he told, still the same problem. I am prety sure that their is some phones that bugs with OS 4.3 for iphone 4. If their is the same issue, the senior tech will make a engeneer calling me directly from the head quarters I will keep you posted. I can't accept the fact that a phone that can't answer calls even if doesn't happen often, it's not acceptable we pay a lot for this phon

  • M.A Level 2 Level 2 (260 points)
    Currently Being Moderated
    Jul 26, 2011 3:05 PM (in response to alexandre139)

    Apple has replaced 3 iPhone 4's for me all due to the slide to unlock not working. This last iPhone 4 I received at the genius bar came with 4.2.1. For 3 months the phone performed flawlessly, but I secumbed to 4.3.3 when it was released and imediately after the install the slide to unlock was NOT responsive.

     

    Not sure what this says other than it seems to be either a 4.3.3 issue OR something is corrupting the software updates in iTunes.

  • skiprima Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 29, 2011 7:29 PM (in response to M.A)

    I have just received my 4th IPhone 4 today, in 7 months. After talking with Apple and entering contacts,I thought I was ready to go. My first call that came in, a call I needed to take, the phone would not unlock and let me answer. Since then, it has happened  3 more times tonight on me. It isn't anything I am putting on the phone. I restored the phone as new, with the latest update. I haven't loaded any apps yet. There is something inherently wrong with the phones and Apple will not openly address the issue. They tell me there are no problems with the phones and they are wrong.

      The only thing that has stayed the same with all the phones is my sim card. They say that would not cause the problem.

    I'm done with the phone. Tomorrow I have to buy another, more dependable phone, at full cost.

  • pioneertony Calculating status...
    Currently Being Moderated
    Jul 30, 2011 12:15 PM (in response to sct12345)

    HI to  all  having  this  problem  got  my  phone  a  week  ago  started  happening  today  but  maybe  the  latest software update  I  installed  today  is  the  answer? as  now  when  answering  calls  there is  answer  or  decline options is  that  the  answer? hope  so.[update version 4.3.5]

     

    Tony.

  • pioneertony Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 30, 2011 1:51 PM (in response to sct12345)

    Just  realised  option  of  answer  or  decline  is  fine  when screen  is  on,  shame  it  couldnt  be  when phone  is  locked would  solve  problem.

  • M.A Level 2 Level 2 (260 points)
    Currently Being Moderated
    Jul 30, 2011 7:05 PM (in response to pioneertony)

    I'm calling Apple Cupertino offices Monday morning and insisting on action. This is just crazy, this iPhone and the 3 before it suck! If I cannot slide to unlock and get to the home screen apps or answer a call someone please tell me what good this device is! Please!!

  • EBSkater Level 2 Level 2 (490 points)
    Currently Being Moderated
    Jul 30, 2011 7:10 PM (in response to M.A)

    M.A wrote:

     

    I'm calling Apple Cupertino offices Monday morning and insisting on action.

    You're quite funny, really. You're no one special, and they won't make special accomodations for a nobody.

  • M.A Level 2 Level 2 (260 points)
    Currently Being Moderated
    Jul 30, 2011 7:38 PM (in response to EBSkater)

    You are very correct, but I'll feel great personally after I give some $7.50/hr customer service agent an ear full.

  • EBSkater Level 2 Level 2 (490 points)
    Currently Being Moderated
    Jul 31, 2011 12:56 AM (in response to M.A)

    Good to see that you feel so low about yourself that you have to demean another human being that simply works for the faceless corporation that you're angry at. I hope they transfer you to their supervisor, and they hang up on you.

  • M.A Level 2 Level 2 (260 points)
    Currently Being Moderated
    Jul 31, 2011 9:38 AM (in response to EBSkater)

    I guess it's you that will be answering the call?! Why don't you experience what we have gone through with these iPhone 4's and maybe you'll understand my attitude towards their lack of addressing issues.

     

    My company admits to and adresses it's mistakes with immediate priority, we seek solutions and fix them, we DON'T tell customers..."well thats the first time we've seen this problem"!!!

     

    Never have liked this forum,

    good luck.

     

    Over and Out!!

  • grigsbinator Calculating status...
    Currently Being Moderated
    Jul 31, 2011 9:39 AM (in response to sct12345)

    just restore your iphone

  • grigsbinator Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 31, 2011 9:43 AM (in response to grigsbinator)

    or restore your iphone to a earlier firmware like 4.0,4.0.2,4.1,4.2.1,4.3,4.3.1,4.3.3,4.3.5

  • alexandre139 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 31, 2011 9:49 AM (in response to EBSkater)

    Hello,

    It's defninetly the 4.3.x OS the probleme, my phone worked flawlessly from october 2010 to mars 2011 when i was on the previous OS 4.2.x ! they replaced my phone already 3 time and each time the same problem. I tried everything possible and imaginable :

    * restoring without backup.

    * remove the screen protection and the case.

    * running without any application on the new phones

    * changing my sim card.

    * ect ..

     

    I am in a contact with a senior tech with apple care and he is supposed to get back to me and possibly contact an engeneer from apple. I am trying to convince them that I go back to 4.2.1, he said their is a way that they can do it but it's not their procedure.

    I went yesterday to apple store since i din't have any news from the senior tech to apple store to convince them to go back to 4.2.1 but no luck.

     

    Alex

  • mausoftware Calculating status...
    Currently Being Moderated
    Aug 10, 2011 1:04 PM (in response to sct12345)

    ios 4.3.4 (8k2)

    in my experiences I don't think depends from position in the pocket o finger wet o anything else I may suppose. In my experiences happens also with the iphone simply on my desk, with screen up or down... My frustraction is Apple Care that received my iPhone for maintenance and deny replacement, assuring that they don not recognize this matter. But somebody else in AppleCare reads this discussions...? or many other post on different internet forums...?
    Really wait for next IOS...and pray !!

  • grdh20 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 10, 2011 1:31 PM (in response to sct12345)

    I find that if I keep the phone in my pocket facing up, it hardley gets stuck anymore.

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