1 2 3 Previous Next 95 Replies Latest reply: Jul 27, 2013 11:57 AM by deggie
walds11 Level 1 Level 1 (0 points)

Is anyone having trouble downloading Yahoo email on their iPhones via email icon app? I haven't been able to download on my iPhone 4 since yesterday morning, but it works fine on my PC or accessing via Safari. My iPhone 4 shows downloading 1 of 18 but it's not pulling them into my inbox. I deleted the account and re-added it, still no go and the last email it's showing in my inbox is from 6/17/2011. What's going on???


iPhone 4, iOS 4
  • 1. Re: Is anyone having problems with Yahoo mail?
    melissafrommauldin Level 1 Level 1 (0 points)

    I am having the same problems...have gone through every troubleshooting guide, but still can't seem to get it to work.  My other email accounts are working just fine.

  • 2. Re: Is anyone having problems with Yahoo mail?
    KiltedTim Level 8 Level 8 (37,765 points)

    It's been widely reported that Yahoo mail has been suffereing technical difficulties for several days. The problem isn't your phone, it's Yahoo.

  • 3. Re: Is anyone having problems with Yahoo mail?
    walds11 Level 1 Level 1 (0 points)

    I called Apple support this morning and went through tons of troubleshooting.  Still having the same problem.  Tech suggested that I do a restore as new.  I did a restore from back-up last night and it didn't fix the issue.  Is it worth doing the restore as new or chalk it up as a Yahoo issue?

  • 4. Re: Is anyone having problems with Yahoo mail?
    fergusfromchristchurch Level 1 Level 1 (0 points)

    Had same problem.  would set up yahoo e-mail account ok, and then when it went to downlaod it hung at "Checking For Mail"

     

    Rang Apple Support 00800 7666 7666

     

    Still kept thae yahoo account loaded in the phone then on the iphone4 went

     

    Settings>General>Reset>Reset All Settings

     

    Once i went through this, the problem was solved and the e-mails came flying in.

  • 5. Re: Is anyone having problems with Yahoo mail?
    walds11 Level 1 Level 1 (0 points)

    Will that wipe my entire device and I'll have to set my device all up?

  • 6. Re: Is anyone having problems with Yahoo mail?
    walds11 Level 1 Level 1 (0 points)

    It didn't work!

  • 7. Re: Is anyone having problems with Yahoo mail?
    KiltedTim Level 8 Level 8 (37,765 points)

    Give it time. Yahoo is still having trouble.

  • 8. Re: Is anyone having problems with Yahoo mail?
    walds11 Level 1 Level 1 (0 points)

    I am still having the same problem. I did all the troubleshooting that I could. I even loaded up my yahoo email account onto my son's iPod Touch 4. Same problem. His (and my wife's) yahoo mail are working fine. It has to be an issue with yahoo's servers or something. What the heck is going on?

     

    I sent in a request to yahoo support. They are experiencing unusually high volumes.

     

    "Hello,

     

    This automated message is confirmation that Yahoo! Customer Care has

    received your inquiry.

     

    Please be aware that we are currently receiving unusually high volumes,

    so our reply is likely to exceed our normal 24-hour response time. But

    rest assured your inquiry is being routed to one of our Technical

    Support Agents. In the meantime, you may want to visit our Help Pages

    where our customers often find answers to their questions.

     

    We appreciate your patience.

     

    Sincerely,

     

    Yahoo! Customer Care"

  • 9. Re: Is anyone having problems with Yahoo mail?
    walds11 Level 1 Level 1 (0 points)

    Well,  I got a response from yahoo.  I followed the steps and unfortunately, 

    my yahoo mail still does not work on my iPhone

     

    "Thank you for writing to Yahoo! Mobile Tech Support.

    I understand that you are having an issue downloading emails on your
    iPhone. I apologize for the inconvenience this may have caused you, and
    I am glad to assist you with your concern.

    I've performed some maintenance on the server side of your account which
    should resolve the problem. In order to make sure these changes take
    effect, please remove your Yahoo! account from your phone, turn the
    phone off and back on, and then re-add your Yahoo! account.

    To set up your Yahoo! Mail on your iPhone, you will need to utilize the
    Yahoo! Mail option provided on your iPhone. To do this, please take the
    following steps:

    1. Select the "Settings" widget.

    2. Select the "Mail" option.

    3. Select the "Add Account" option.

    4. Select the "Yahoo! Mail" option.

    5. Enter your name or the account name under "Name."

    6. Enter your Yahoo! email address under "Address." Please make sure to
    include your domain name (example, 1234@yahoo.com).

    7. Enter your password.

    8. Enter a description of the account you are setting up.

    Your Yahoo! Mail should connect and set up correctly. If you find that
    you are encountering an issue adding your Yahoo! Mail account, please
    let us know the following information so that we can assist you:

    - The exact error message you are receiving on your iPhone when you
    attempt to access your mail

    - What security update are you currently using on your iPhone (current
    is 3.1.3)

    I hope this helps. Please let me know if you continue to have problems,
    and I'll be happy to assist you.

    If you have other questions or concerns regarding the Yahoo! Mobile
    service, kindly let us know. We will be more than happy to assist you
    again.

    Thank you again for contacting Yahoo! Mobile Tech support."

  • 10. Re: Is anyone having problems with Yahoo mail?
    walds11 Level 1 Level 1 (0 points)

    It started working all of a sudden last night. Yeah! I didn't realize how much I missed it!

  • 11. Re: Is anyone having problems with Yahoo mail?
    ronnyinparis Level 1 Level 1 (0 points)

    My problem is just the opposite.  I get yahoo mail easily on my iPhone, but have had problems the last couple of days getting it on my computer, Safari version 5.1.

     

    it comes through, but then when I start to try to do anything, I get the spinning rainbow wheel which goes on forever..so I must force quit Safari and restart, only to have the same problem.

     

    I cannot see on the new yahoo page where to change to "classic mail."

     

    I have not yet tried any of the setting adjustments.

  • 12. Re: Is anyone having problems with Yahoo mail?
    carmenvd Level 1 Level 1 (0 points)

    Having the same issue with Safari 5.1 on my MacBook Pro; OSX 10.6.8. It happened when I upgraded Safari. Yahoo mail worked before that and still works with Firefox 3.6.13. I have deleted the Yahoo cookies (several times) via Safari preferences with varying degress of success -- once being able to read my mail, and once deleting some mail but not able to open any -- but the next time I go to access Yahoo mail without deleting cookies, I get the spinning wheel of frustration. It appears there is some incompatibility with Safari 5.1 and I have yet to find a solution.

  • 13. Re: Is anyone having problems with Yahoo mail?
    Masselyn Level 1 Level 1 (5 points)

    Same thing here and I can attest to the fact that restoring your device more than likely WON'T work.  I see others have tried it and it didn't help.  I had the problem on my iPad 1, bought an iPad 2 yesterday, and the same thing happened.  It was doing it on my iPhone, but then started working (gosh, good thing I could get my email SOMEWHERE).  Now my iPad is working and my iPhone is not.  Ugh - hopefully Yahoo gets things together. 

     

    Best of luck to others out there, that we are up and running sooner than later.

  • 14. Re: Is anyone having problems with Yahoo mail?
    ronnyinparis Level 1 Level 1 (0 points)

    Well I went to the Apple Store (in Paris) last week and the guys there were baffled by the problem..they also could not understand why I could not get my email through Apple's email program...think to do this I need to upgrade to Yahoo premium which I will not do...but apparently, they believed that yahoo france does not require such an upgrade to use via the Mac Pro mail program.

     

    Anyway, have made an appointment at the Genuis Bar for Tuesday to see if one of their technicians can figure this yahoo email problem out.  (by the way, right now it is working, but the problem seems to be intermittent).

     

    Will report what I find following next Tuesday's meeting.

     

    Thanks

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