1 2 Previous Next 22 Replies Latest reply: Aug 27, 2012 10:20 PM by traceylarvenz
AHXtreme42 Level 3 Level 3 (540 points)

So I'm pretty ticked off right now. I generally liked FCPX and its changes contrary to many others' opinions, but I just came across a bug that ultimately was worse than I thought.

 

During my editing process, at some point I was unable to undo changes. It was greyed out in the toolbar, and Command+Z wasn't working. It was annoying, but I didn't think much of it or bother to restart FCPX because I was in the zone and didn't want to stop. Eventually, I decided to restart FCPX to see if I could fix the bug with a lull in my edits. It closed out as normal.

 

When I re-opened FCPX, I found out that my project was at an EARLIER state. From what I can guess, when the undo bug happened. So, during that period of time, NOTHING was being saved. Since you CANNOT auto-save (I know you can duplicate a project, but Im not interested in that, I just want to save a copy manually), there is no way I can recover my edits. I lost about an hour or so worth of edits. Since FCPX doesn't support "versions" yet either, there is no way I can retrieve it.

 

I do  not know if this is a bug due to 10.7, nor do I really care. I sent a bug report because this needs to get fixed. I consider you do the same but AT THE VERY LEAST, be mindful of this bug. If you suddenly can't start undoing, either STOP IMMEDIATELY or duplicate your project (maybe that would work). I'd hate to have someone else go through this problem too.

 

Sorry if this message is written poorly, like I said, I'm pretty ****** that this key function (Apple's ONLY way to save) failed.


MacBook Pro (2010), Mac OS X (10.6.7)
  • 1. Re: FURIOUS! Warning: Undo Bug and Auto-Save Bug
    shootersteve Level 1 Level 1 (0 points)

    for what it's worth I've had several instances where FCPX didn't save work as well. Usually happened with a crash but once it just didn't seem to save when i did a regular quit. Rather scary.

  • 2. Re: FURIOUS! Warning: Undo Bug and Auto-Save Bug
    stuckfootage Level 4 Level 4 (3,040 points)

    AHXtreme42 wrote:

     

    (I know you can duplicate a project, but Im not interested in that...)

     

    Sorry about your lost work. I understand the pain and frustration. I work a lot with alpha and beta software, where the app crashes and documents get corrupted (sound familiar?) and I have learned that it's safest to get in the habit of duplicating documents often.

     

    So here's a tip. My technique for doing the duplication quickly and easily. In Finder, leave the folder open which holds the document you're working on. Then go back to the application and work. From time to time, command-tab over to Finder, duplicate the document (command-D), and the command-tab back to the application. Don't even worry about naming the duplicate. It'll be something like "MyDocument copy 7". And you'll end up with a bunch of them. But when the crash or malfunction happens, go back to Finder and show the folder by date, so you can see which copy was the most recent, and you can restart from there.

     

    Like any good backup strategy, this is quick and easy. That's the main thing. Make it part of your workflow. Command-tab, command-D, command-tab.

     

    Another thing I've learned from working with beta software: if you've lost a bunch of work because of a crash or whatever, redo the work immediately. You'll catch up a lot faster. You can remember what you did, etc. 

     

    So keep sending carefully written bug reports to Apple, make a lot of backups, and keep working. It is possible to get work done with buggy software.

  • 3. Re: FURIOUS! Warning: Undo Bug and Auto-Save Bug
    AHXtreme42 Level 3 Level 3 (540 points)

    Thanks guys for the tips. Unfortunately though stuck, I don't know if the finder trick will work. Remember, I never really had the file LOST, the changes were simply not writing to the actual .fcp file. So if I copied it in Finder, I think it would just copy the .fcp file which is currently not getting saved to anyway. Maybe duplicating the project in FCPX would work, but again I think that just takes the .fcp file and duplicates it. If it's not writing to it, then its a moot point. Oh well.

     

    As with anything that frustrates anyone, I've cooled off haha, and doing the re-edits actually seemed to turn out easier and better then second time (you know, as theu naturally are I suppose haha). Obviously all sorts of problems happen with technology, its just a shame that its a bug that revolves around the ONLY save feature haha.

     

    HOWEVER. I think I have replicated the problem, and MIGHT know the source of it. Or at least one. If someone wants to try this and confirm this? I'm running OSX 10.7 and FCPX 10.0 (obviously), however I encourage someone with 10.6 to try it too.

     

    I noticed the "undo bug" (and thus the auto-save bug) happens when I took one of the "fader handles" (I don't know the actual name, but its the little marker-like icon found at the start and end of audio tracks, which when dragged, let you easily make a fade in or out. If you take a fader-handle, an drag it ALL the way BEYOND the length of the clip, it should get stuck. Youll notice you cant easily make a change to it again, and you can't undo it. I think this is what causes the problem, as I think this happened twice to me.

     

    If this is it, I hope I can find a way to flag this for Apple so it can get fixed! At the very least we can be concious of it.

  • 4. Re: FURIOUS! Warning: Undo Bug and Auto-Save Bug
    Patrick Sheffield Level 7 Level 7 (29,175 points)

    This is what happens when software is not beta tested.

  • 5. Re: FURIOUS! Warning: Undo Bug and Auto-Save Bug
    Goldfish Level 2 Level 2 (355 points)

    Regardless of bugs or beta, this sort of file handling should not be a forced behavior. I hope Apple adds a pref which allows pro users to have access to their file management in a quick and intuitive way. If for no other reason than peace-of-mind.

  • 6. Re: FURIOUS! Warning: Undo Bug and Auto-Save Bug
    Jon Chappell Level 5 Level 5 (4,000 points)

    I'm really disappointed that this bug still hasn't been fixed after six weeks or so. Fixing bugs that cause people to lose work should be Apple's number one priority.

  • 7. Re: FURIOUS! Warning: Undo Bug and Auto-Save Bug
    Tom Wolsky Level 10 Level 10 (106,175 points)

    I could not agree more Jon. Perhaps it's just something they cannot get a handle on to fix. It is so eratic. I've had it happen to me a couple of times, but I have no idea or no way of seeing what causing it, and whether it's something in the app, or something in some other app, or something in the OS. It's a little early to say, but I haven't had it happen to me in Lion, but then maybe I've just been lucky, or maybe something in the OS has changed that prevents this.

  • 8. Re: FURIOUS! Warning: Undo Bug and Auto-Save Bug
    stuckfootage Level 4 Level 4 (3,040 points)

    The workaround I posted is a technique I use when working as a beta-tester.

     

    Of course, when I do beta-testing, I report the bug and it's usually fixed in a day or two. Unfortunately, FCX users are not even beta-testers! Another word comes to mind. The OP has every right to be furious.

  • 9. Re: FURIOUS! Warning: Undo Bug and Auto-Save Bug
    AHXtreme42 Level 3 Level 3 (540 points)

    Just wanted to check on this thread again.

     

    Tom, I read your comment. Like I said I might have discovered the cause of the bug, read my 2nd post towards the bottom, it happened to me regarding the fader handles and dragging them too far. Hope this helps prevent you from a future disaster

  • 10. Re: FURIOUS! Warning: Undo Bug and Auto-Save Bug
    Tom Wolsky Level 10 Level 10 (106,175 points)

    That may be one cause of the problem, but I have never done that and encountered the problem.

  • 11. Re: FURIOUS! Warning: Undo Bug and Auto-Save Bug
    Pancenter Level 5 Level 5 (7,640 points)

    AHXtreme42 wrote:

     

    Just wanted to check on this thread again.

     

    Tom, I read your comment. Like I said I might have discovered the cause of the bug, read my 2nd post towards the bottom, it happened to me regarding the fader handles and dragging them too far. Hope this helps prevent you from a future disaster


    If it's that kind of error, more than likely it exists in several different places within the program. Basically you've performed an operation the program doesn't know how to deal with, it may be something that's caused a loop or it may just be an operation there's no undo for because it was unexpected.

     

    Apple has a lot on their plate with the next update, I imagine they're taking their time and trying to release something a bit more robust. No professional program should crash if you perform an operation that's unexpected. It's still difficult to believe they would release a program that was unfinished. A slap in the face to a user base that has supported them royally. What was the rush?

  • 12. Re: FURIOUS! Warning: Undo Bug and Auto-Save Bug
    StephenZcat Level 3 Level 3 (710 points)

    I've been having this problem and quitting and restarting FCP X & the Machine did not help.  I fixed this problem by deleting the preferences in the Library folder:

     

    Quit FCPX

    Select Finder

    Select Go Menu -> Go To Folder

    Type: ~/Library

    Press Go button

     

    Open the preferences folder

    In the search field type "final"

    Make sure that you are searching in the preferences folder and not in the This Mac folder

    Delete all FinalCut preferences

    Restart FCPX

     

    It's very important that you are only deleting the preference files found in the preferences folder.

    preference files end with a .plist extension.

     

    Preference files are re-created when you start FCP back up.

  • 13. Re: FURIOUS! Warning: Undo Bug and Auto-Save Bug
    StephenZcat Level 3 Level 3 (710 points)

    Spoke to soon.  Still getting the greyed out Undo, and loosing changes when quitting FCPX.

     

    This began happening to me after the 10.7.1 update.

    Seems to happen if I resize a still and don't click on the done button.

     

    However, deleting the preferences seems to help other odd problems happening in the interface.  Deleting the preferences does reset your preferences to default settings.

  • 14. Re: FURIOUS! Warning: Undo Bug and Auto-Save Bug
    Patrick Sheffield Level 7 Level 7 (29,175 points)

    You should investigate Digital Rebellion's preferences manager - it handles backing up and/or removing/resetting preferences and it supports FCX.

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