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Mail not showing new messages in inbox

132383 Views 67 Replies Latest reply: Apr 11, 2014 3:28 AM by mmarkidis1 RSS
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summer14 Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 30, 2010 10:33 PM
One day, I noticed that my mail.app wasn't retrieving or showing me my new messages. I have a mobileme account, which pushed and showed me new emails on my iphone but they're not showing up in my mail application. I have 3 mail accounts (mobilme, exchange, and gmail) and none are syncing but all say that they are online. There is no alert ( ! ) symbol next to any account.

Every time I try to check for new mail the Mail Activity in the bottom left corner shows 57 of 57 incoming emails (and keeps rising every day) but nothing is showing up in my inbox. It also makes the no-new-messages sound.

I control clicked each mail account on the left side panel and clicked Get Info. It showed me ALL of my new messages that it wasn't showing in my inbox but I couldn't open them and if I clicked on them, it only gave me the option to Remove From Server. So I assume it's getting all my new mail but it's now showing me in my inbox or anywhere else I can find that I have new unread messages. Also, there are no little red numbers indicated the number of unread messages on my Mail icon.

I've looked in other forums but nothing seems to be working. I tried to uncheck the SSL box and made sure the port was 110 but that just made things worse and took my exchange account offline so I undid that. Right now, SSL is checked and the port reads 995. The authentication is NTLM. I have a feeling that it might not be those connection settings that are wrong because I didn't change anything before the problem presented itself. I also tried the connection doctor (Mail>Window>Connection Doctor) and it said everything is connecting just fine.

Mail has been doing this for a month now! Please help!!!
MacBook, Mac OS X (10.5.8)
  • Kepplitt Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 15, 2010 5:29 AM (in response to summer14)
    I assume you fixed it buy now, I seem to be having the same problem what was the issue?
    macbook, Mac OS X (10.5.8)
  • dfj138 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 22, 2010 7:15 AM (in response to summer14)
    I'm having the same problem and it's impacting my ability to response to time sensitive emails, regarding an international MBA program I am attending.

    Does anyone know of a solution for this problem? Am I not receiving emails, or are they just not displaying? How can I make them display?

    Thanks in advance.
    ~DFJ138
    MBP 17, Mac OS X (10.6.4)
  • macprob Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 22, 2010 5:30 PM (in response to dfj138)
    Now I am having a similar problem. I am hearing the "new mail" sound but nothing shows. This is especially true with emails I send addressed to my own email address (I do that when sending group emails, bcc everyone else.)
    It is disconcerting.
    I look forward to hearing more about how to fix it!
    g4, Mac OS X (10.5.8)
  • Matty O Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 23, 2010 5:19 PM (in response to macprob)
    I was having the exact same problem this is how I fixed it hope it works for you. Go to Home>Library>Preferences>
    find and move the com.apple.mail.plist file to the Desktop, relaunch Mail, and reset the account.
    Mine is now working fine again.
  • polzbert Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 8, 2011 5:44 AM (in response to summer14)
    I am having the same problem here. Did anybody find out how to solve this? Setting up my mail account anew is very unattractive to me...
    macbook pro, Mac OS X (10.6.6)
  • polzbert Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 9, 2011 12:23 AM (in response to polzbert)
    an here is what I did to "solve" my problem:

    copy ~/Library/Preferences/com.apple.mail.plist to Desktop

    (ii) enter Timemachine and take a copy of ~/Library/Preferences/com.apple.mail.plist that worked

    (iii) after starting Mail, it will tell you that the Library has to be fixed - which solved the problem for me

    Voilà!
    macbook pro
  • Charles Long Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 8, 2011 11:23 AM (in response to summer14)

    summer14, In case you haven't resolved this yet.

     

    polzbert's solustion is excellent, assuming you have a backup drive using Time Machine. However, did you try rebuilding the inbox? If not, here's how:

     

    Select the mail box that's giving you trouble in the left pane of Apple Mail. Then choose "rebuild" iunder the Mailbox Menu Item. This has resolved countless mailbox glitches for me in the past.

  • karina-italia Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 31, 2011 12:31 PM (in response to Charles Long)

    Wow, thank you Charles! Your rebuild has fixed my problem which was a little different from the above.  I too was having the issue on my laptop where I had notice that there were new messages but none appeared in  the inbox.

  • Charles Long Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 1, 2011 8:42 AM (in response to karina-italia)

    Glad it worked for you. :-)

  • NeilShapiro Level 1 Level 1 (25 points)
    Currently Being Moderated
    Sep 22, 2011 6:31 PM (in response to summer14)

    I tried similar solutions to no effect with an identical problem. I then did a full restore from Time Machine of my entire system back a few days to before this problem. Guess what? Problem was still there. Crazy! My iPhone 4 and iPad 2 retrieved my email fine.  I used Get Info in the Mac mailbox that did not display. I saw there was a message from an "unknown user." I used the web interface on my email and I deleted a block of messages including that one. I started Mail up and it immediately began to work again. There appears to be some way that an email can be corrupted on the server and cause this problem on Mac Mail although not on the IOS devices. Anyway, if all else fails, try to see if you have a corrupted email message on your server.

  • BDAqua Level 10 Level 10 (114,775 points)
    Currently Being Moderated
    Sep 22, 2011 6:49 PM (in response to NeilShapiro)
    Anyway, if all else fails, try to see if you have a corrupted email message on your server.

    Yes, good point, that can cause such things, thanks for the post!

  • petergw1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 26, 2012 3:49 PM (in response to summer14)

    I had this problem and it was fixed with a call to Apple this way (which resets the Mail app and forces it to reload all data):

    Double click on home button at bottom of ipad screen - this brings up a bar of apps at the bottom

    Press Mail ap until it start to jiggle

    Press cross on this ap to delete it

    Press Home button again to go back to normal home screen and press Mail again

     

    For me, that fixed the problem

  • Suefromlosangeles Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 14, 2012 3:55 PM (in response to summer14)

    Hi there - can someone please tell me if i am to take the advice from this page (which looks great!) to fix up the disappearing mail... when i am asked to open a mac account again do i lose my existing emails?? it seems like i am starting up fresh again and i am scared to lose all of my work to date

    Please let me know if anyone has an idea of this

     

    thanks

    Sue

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