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Faulty- New iPhone 4 replaced with a refurbished iPhone :|

3067 Views 15 Replies Latest reply: Jan 12, 2014 3:20 PM by KiltedTim RSS
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keshavfromrt nagar Calculating status...
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Aug 10, 2011 7:12 AM


Hello Everybody,


I'm writing this post to understand whether it is normal for Apple to replace a faulty iPhone 4 with a refurbished one.

I have used the new iPhone for about 35 days and the vibrator option on the iphone Stopped working and was intermittent.


After waiting for more than 1 year I finally received my shiny iPhone 4. Unfortunately, after few days, I noticed that Vibrator was not working.


And when I contacted Apple India Support, after speaking to lot of people from the team. I was told by one i would a new replacement and after that the story goes into loops. Bcoz when i spoke to about 3 different managers from Singapore, they said i would only a refurbished phone but claim that its not been used by anyone.. I dont understand this

Now its looks like I paid over 40+INR to get a 32GB for a refurbished one.


But apparently I do not have the right to have a new iPhone. I could only choose between keeping my iPhone (new but faulty) and accepting the refurbished replacement (non faulty but not new either!!!)


I really can't believe this is Apple !!!

And really dissapointed with their service...


Did this happen to you? Or does this happen across the globe ?

What should I do to get the new iPhone 4 I have paid for ?


Please suggest..


Thank You All !!!

iPhone 4, iOS 4.3.3, New iPhone4 32GB
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