Currently Being ModeratedAug 10, 2011 7:36 AM (in response to keshavfromrt nagar)
Standard practice in the wireless industry.
Currently Being ModeratedAug 10, 2011 8:28 AM (in response to keshavfromrt nagar)
It's standard practice in the entire electronics industry, as a matter of fact, when it's more cost effective to replace a defective item than it is to service the original.
That Apple may at their option replace an iPhone with a refurbished unit is clearly stated in the warranty. You would almost certainly not notice the difference between a new iPhone and a refurbished unit in any case, since Apple extensively reconditions an iPhone during the process, and probably would not have known if you weren't told.
In any case, you have no choice. You will get a refurbished phone.
Currently Being ModeratedAug 10, 2011 8:52 AM (in response to varjak paw)
Dont you think, thats unfair as a customer to be given a refurbished phone in exchange of a new 30 day one .
BTW, wats the Guarantee that this next phone will last long.. wat next if this goes bad again..
Currently Being ModeratedAug 10, 2011 8:54 AM (in response to keshavfromrt nagar)
No, I don't think it unfair. Why does it matter, as long as the iPhone works as it should and looks like new?
Currently Being ModeratedAug 10, 2011 8:58 AM (in response to keshavfromrt nagar)
The warranty of the original new phone is still in force. You have the same exact warranty on the replacement you had on the original. 1 Year parts and labor based on the purchase date of the original phone.
In the US, there is a 30 day return window. If you're not happy, bring it back and get a refund within 30 days of the ORIGINAL purchase. If you're within that window, return it. Get your money back, then buy a brand new one.
Currently Being ModeratedAug 10, 2011 9:56 AM (in response to keshavfromrt nagar)
The one you returned was not new, it was 35 days old. A refurb unit will have less use than that and will look and function like brand new. You come out ahead, why the complaining?
Currently Being ModeratedAug 10, 2011 1:41 PM (in response to keshavfromrt nagar)
Iphones that get labeled as refurbished are actually less likely to have additional problem. This is due to the fact that Apple puts them through more exhaustive testing than a new one off the line. So in truth a refurbished phone is better than what you had even if it hadn't had any problems.
Currently Being ModeratedAug 10, 2011 2:15 PM (in response to keshavfromrt nagar)
There is nothing wrong with a refurbished iPhone, or a refurbished Apple product in general. I have had a refurbished iPhone 4 for about two weeks now. I bought it because it was cheaper than a brand new iPhone 4. When I received the phone, it looked brand new to me. I am very happy with it. A few years ago I bought a refurbished iPod and never had any trouble with it either (I later sold it).
Currently Being ModeratedAug 11, 2011 1:11 AM (in response to Leann O.)
Thank you All,
Hope all goes well with my replacement phone !!!
Currently Being ModeratedAug 13, 2011 9:52 PM (in response to keshavfromrt nagar)
I got my iPhone replaced a couple of months ago and got a refurb, the seria started with 5K. I had some problems with that iPhone and went to the Apple store today, and they replaced my phone again, and i told them i was angry from being told my 5K phone was brand new when it was a refurb, so they gave me a brand new phone from the black box. The phone serial started with 8803, and was 100% brand new.
Currently Being ModeratedAug 15, 2011 8:16 AM (in response to xlxleonxlx)
Your lucky mate,
Bcoz i told them everything as
to how dissatisfied I was with my iPhone but they said its a stand procedure and replace my phone with a refurb and Yes my new so called refurb iPhone starts with the serial number 5
Guess I just dont have a choice now.. but to c how this refurb iPhone performs...
BTW did u get the new one from the retail box or the same black box fromt he service centre ?
Currently Being ModeratedAug 22, 2011 9:22 AM (in response to keshavfromrt nagar)
After 5 days of recieving my new refurbished iPhone, the device started making ratlking noise.
Called Apple support and they Finally, I mean Finally agreed to ship me a Brand new iPhone
Currently Being ModeratedAug 23, 2011 6:16 AM (in response to keshavfromrt nagar)
I know how you feel. Apple is super FRUGAL!!!!!
Currently Being ModeratedJan 12, 2014 3:18 PM (in response to keshavfromrt nagar)
Replacing a new product with a 'second hand' refurbished product is wrong and unfair - it is also contrary to consumer law in many countries.
In the UK if a product is faulty, the consumer has the legal right to choose either a replacement (not refurbished), a repair or a full (or partial) refund if the product is less than six months old. If the product is older than six months the consumer still has these rights but the burden of proof moves to the consumer.
Please don't be put off by Apple spouting policy as this cannot over ride your statutory rights.