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HP printer driver update broke my printers!

1207 Views 19 Replies Latest reply: Jan 18, 2013 11:10 AM by peterfmeyer RSS Branched to a new discussion.
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Yiswitched Level 1 Level 1 (5 points)
Currently Being Moderated
Aug 10, 2011 5:34 PM

The printer driver that apple rolled out in the last week has broken every printer in our office from printing. How the **** can this happen? I tell you how, some little jerk isn't doing their job. I now have 11 printers down that will not print, all Photosmart 7850's. We didn't need a lion driver update why was it pushed to 10.6 users? You can't go download a driver from HP because they say OS X already has one, we do it doesn't work. Thanks apple my company is having a meeting Monday about switching back to the PC platform after years of getting them off the PC crack.

  • Mac OS 9000 Level 2 Level 2 (270 points)
    Currently Being Moderated
    Aug 10, 2011 5:34 PM (in response to Yiswitched)

    The driver is made by HP.

  • Mac OS 9000 Level 2 Level 2 (270 points)
    Currently Being Moderated
    Aug 10, 2011 5:40 PM (in response to Yiswitched)

    Well don't blame Apple then, it's HP's fault.

  • Joerg Rose Calculating status...
    Currently Being Moderated
    Aug 11, 2011 4:26 AM (in response to Yiswitched)

    Help, can not print on Photopaper any more, after HP-Printer-Update, althow i am using Lion.

    Before printing was just fine, on my HP Photosmart Pro B9180. After the update all prints on photopapers are drowning in ink. Printertest works fine.

    How can I delete the new driver? Just instaling the old one had no effect.

  • BasNL Calculating status...
    Currently Being Moderated
    Aug 21, 2011 2:17 PM (in response to Yiswitched)

    See my HP posting.

    This problem is solved by going back from driver version 3.3 to 3.2

     

    Here you'll find also a complete folder download version 3.2

    http://h30434.www3.hp.com/t5/Mac-printing-and-scanning/Very-stange-behaviour-Pho tosmart-B9180-prints-with-huge-amount/td-p/804413/page/2

  • IWE Calculating status...
    Currently Being Moderated
    Aug 16, 2012 10:17 AM (in response to Yiswitched)

    I'm still looking for a practical solution. I received an automatic download through the App Store for drivers for the HP 2055 and HP 2035 printers. While I can print from Word using the icon in the menu bar, the program crashes when I try to print from the Print menu. I cannot print at all from Mail, Safari or other programs that go to the print menu. Also, I cannot print to PDF without crashing the system. I've tried uninstalling all HP printers, doing a cold reboot and then install the HP printers without any success. I upgraded to 10.8 and prior to the HP update, everything was working well. I realize that this is a HP problem, but Apple is somewhat complicit since it made the update available through its App Store. Advice? (Please, no complaints - just solutions). The solution offered by BasNL is in the right spirit - I need one for the 2035/2055.

  • baltwo Level 9 Level 9 (59,235 points)
    Currently Being Moderated
    Aug 16, 2012 11:46 AM (in response to Yiswitched)

    FWIW, my HP C4680 and C4780 AIOs work with HP update 2.10 in SL, Lion, and ML.

    27" i7 iMac SL, Lion, OS X Mountain Lion, G4 450 MP w/Leopard, 9.2.2
  • IWE Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 16, 2012 11:50 AM (in response to IWE)

    Just an added action: I went to the Apple downloads site and re-downloaded and re-installed the latest HP drivers. The result has not changed. The application from which I am printing simply crashes. Fortunately, my office also has a Toshiba printer, otherwise I would be out of luck entirely. Help!

  • Zombie Minstrel Calculating status...
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    Aug 16, 2012 7:55 PM (in response to baltwo)

    I learned my lesson, I'm avoiding the new driver Download just in case.

  • baltwo Level 9 Level 9 (59,235 points)
    Currently Being Moderated
    Aug 17, 2012 12:03 PM (in response to Zombie Minstrel)

    What lesson might that be? Installing stuff w/o a viable bootable backup/clone or a tested Time Machine backup?

    27" i7 iMac SL, Lion, OS X Mountain Lion, G4 450 MP w/Leopard, 9.2.2
  • baltwo Level 9 Level 9 (59,235 points)
    Currently Being Moderated
    Aug 17, 2012 11:23 PM (in response to Yiswitched)

    Don't put words in my mouth. I concluded nothing, just offered what might be the lesson learned. The poster has to respond to clarify. Whatever the thread's age, IWE reopened the topic and I responded to his post, indicating that my HP AIOs work with the 2.10 update.

    27" i7 iMac SL, Lion, OS X Mountain Lion, G4 450 MP w/Leopard, 9.2.2
  • Dave Wiltshire Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 22, 2012 7:44 PM (in response to Yiswitched)

    Same thing for me. Loads of Mac's in my office can't print because that update has a corrupt file hpPostScriptPDE.plugin

     

    If you go to Hacintosh HD>Library>Printers>HP>PDEs> and kill the file hpPostScriptPDE.plugin You will be able to print again.

     

    Apple keep issuing HP printer driver updates and each time I have to go back and kill that file. Wish they would test things before they roll them out.

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