DanRyb

Q: 24" LED Display with 2011 15" MPB

Hey all,

I've had this 24" LED Cinema Display since it came out and have been using it with a 2010 MBP until now - I upgraded to a 2011 15" MPD (2.3 Core i7 with high-rest matte display) and now with this new MPD, I intermittently get the 24" LED display turning all black before going back to showing my display. It's happening pretty often. Is anyone else experiencing anything similar?

MacBook Pro, Mac OS X (10.6.6)

Posted on Feb 26, 2011 1:01 PM

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Q: 24" LED Display with 2011 15" MPB

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  • by helloniklas,

    helloniklas helloniklas Aug 11, 2011 6:16 AM in response to MortgageGod
    Level 1 (4 points)
    iTunes
    Aug 11, 2011 6:16 AM in response to MortgageGod

    I agree, different countries and regions will not know about it... your lucky to be in the right place, speaking to someone that knew about it. and maybe wanted to confirm with you how it works... this all means there will be a fixed release in the not too distant future... once they tested it... so, I would stay calm for now.

     

    thanks.

  • by ptaylor874,

    ptaylor874 ptaylor874 Aug 11, 2011 9:48 AM in response to MortgageGod
    Level 1 (0 points)
    Aug 11, 2011 9:48 AM in response to MortgageGod

    I'm also in the U.S., but it must not be widely known.  Perhaps if you could put us in contact with your contact, we can all get some relief.  I can even create a disposable email address just for you to send me details to contact him, if you'd agree to do that.

  • by BarrettF77,

    BarrettF77 BarrettF77 Aug 11, 2011 11:29 AM in response to helloniklas
    Level 1 (45 points)
    Aug 11, 2011 11:29 AM in response to helloniklas

    I signed the NDA and I will verify they are aware of the problem.  Keep trying because one of two things will happen.  They will contact you or this should be fixed in the short term.  I think that I can honestly say that I am satisfied with the outcome for me. 

     

    Just keep trying.

  • by Hey Ryan,

    Hey Ryan Hey Ryan Aug 11, 2011 8:22 PM in response to BarrettF77
    Level 1 (0 points)
    Aug 11, 2011 8:22 PM in response to BarrettF77

    I wonder why the need to jump through such hoops? Why can't they just release that said firmware update publicly?

  • by ucruci,

    ucruci ucruci Aug 12, 2011 4:08 AM in response to Hey Ryan
    Level 1 (0 points)
    Aug 12, 2011 4:08 AM in response to Hey Ryan

    Hey Ryan, you asked why Apple can't just release the firmware update publicly.

    Because this issue can't be resolved with software upgrade. 

    Apple did release firmware upgrade few times but none of them worked.  What puzzles me is why this problem has not received any publicity with major Macintosh publication/blogs like Macworld, CNET, etc? 

  • by Humanfly,

    Humanfly Humanfly Aug 12, 2011 4:40 AM in response to DanRyb
    Level 1 (0 points)
    Aug 12, 2011 4:40 AM in response to DanRyb

    ucruci, I agree with you, how can we organise I letter or something signed by all of us and send it to all major publications? Does anyone knows what's the best way to proceed?

     

    Such 'magic' firmware doesn't exist. If Apple would have a solution that works, you will have heard about it already. It hasn't been fixed yet and who knows when (if ever) it's going to be fixed.

     

    Think about it, in the scheme of things we are a very little bunch of users with this specific problem (I imagine 500 people tops?). If it's too much work for the already busy engineers at Apple to fix it, they will just ignore it. Apple knows we will all end up upgrading to the 27" and/or selling our 24" models on eBay. This is not a major worry for Apple and I think we need to 'escalate the issue' ourselves and try and get some media attention. Otherwise this might not get sorted.

  • by iFrodo,

    iFrodo iFrodo Aug 12, 2011 4:56 AM in response to Humanfly
    Level 1 (45 points)
    Mac OS X
    Aug 12, 2011 4:56 AM in response to Humanfly

    @Humanfly

    @ucruci

    Excuse me but you seems to ignore a lot on how software development cycles work.

     

    Apple can have "such 'magic' firmware fix" in beta test and don't have it publicly released yet just because the beta test phase is not finished yet.

    A software is ready not when the development is done and apparently work, but when development AND test phase are finished, and test phase duration is variable depending on the results of tests and detected issues.

     

    This is also valid for firmwares, so the very fact that there can be a potential fix in BETA does imply that it's obviously NOT ready (that's why it's called a beta), otherwise it'd not be in beta anymore.

    And you know until the software is not released publicly it's still considered as beta, even the day before the release (it's then called "release candidate" or "golden master", which are betas that are candidate to a public release).

     

    For example, my cable internet provider is currently conducting a beta test of new modems with their network infrastructure, and this for already more than 6 months (yes 6 months!). Those modems ARE already working, but are not yet publicly available because the beta phase is not finished yet, it'll be finished whenever the cable operator consider that the modems are stable and working enoughly good to release them to the public. But those modems exists and do work quite well for the beta testers having the chance to test them.

     

    So it's really the company who decide whether a software or hardware is ready or not to be released, the fact that it's not release, doesn't mean there is no beta version that do work, it just means that the company still want to conduct tests before deciding to release it.

     

    --

     

    And NO there have not been any fix yet for the 24" ACD issue, fixes released for now are for Thunderbolt and to improve compatibility with SOME external display. Apple Cinema Display 24" was never mentionned on these updates.

     

    These updates are just part of the fix for the ACD 24", which have a specific issue that doesn't exists with others displays, but the ACD 24" issue is specific and it'll require a specific fix, probably in the form of a firmware update of the screen itself.

  • by Humanfly,

    Humanfly Humanfly Aug 12, 2011 5:09 AM in response to iFrodo
    Level 1 (0 points)
    Aug 12, 2011 5:09 AM in response to iFrodo

    iFrodo,

     

    I understand how software development cycles work (as it's actually part of my work).

     

    The issue here is that a guy in this topic has been saying that he got a firmware update from Apple but he's not aloud to share it. I really don't believe that theory and I think people shouldn't have false expectations that a solution is not far based on that story. This is why I think Apple wouldn't give a random user a 'magic firmware' attached to an NDA (non-disclouse agreement):

     

    - It's not how Apple works. If they were to have a beta firmware in the works, they'd have their own team to test it before giving it to users.

     

    - Firmwares are serious pieces of software and mess around with the hardware itself. There's no way Apple would just give an unfinished firmware to a random, 'lucky' user when there is a risk to damage his equipment.

     

    - If they needed non-Apple people to test the firmware, they would make it available within their Developers program. Developers have already signed an NDA with Apple and they can provide much better feedback than a random user.

     

    Seriously, it's a waste of time to believe that Apple gave some random guy a magic firmware and asked him to sign an NDA. I could come back here and say that Steve Jobs came over my place to check the issue 'cause he was curious and did some magic and it's all fixed. But I can't tell you more because I signed and NDA.

     

    Bottom line, no one really knows if Apple is really working on this or if they will. So it's unrealistic to think a solution is not far. We need to do something about it.

  • by Condios,

    Condios Condios Aug 12, 2011 5:17 AM in response to iFrodo
    Level 1 (10 points)
    Aug 12, 2011 5:17 AM in response to iFrodo

    I disagree with iFrodo.

     

    iFrodo, saying that it is ok for the supplier not to respond to customer issues, is not having customer focus. Regarding this issue, Apple does not have customer focus. It is not a "software development cycle" that should dictate a solution. Though, this is not really a problem. Problem is, that Apple declines to inform its customers of any status update as to if or when any resolution for this problem would be produced. Because, let's face it: we don't require an immediate solution, we do require to be assured that Apple will produce a customer satisfactory solution that is free within a determined time frame. We want to be assured. All we want is a flicker-free screen. How and when we are going to get it, if ever, now THAT is what we are waiting to hear.

     

    Unfortunately, Apple is mute on this subject. And as with AntennaGate, being mute is not a very good idea. Ignoring the customer is not a good idea, these days.

     

    So, I agree with HumanFly when he proposes we go public with this. I dare say, if you want any result, it is the only way.

     

    But for me, I don't believe there will ever be a solution for this particular problem, and yes, I sold my screen on eBay months ago, and I am now viewing the nice 27" without issues. The longer one waits to get rid of that darn 24" screen, the less it will be worth on eBay.

     

    But that's only my view, feel free to comment.

  • by iFrodo,

    iFrodo iFrodo Aug 12, 2011 5:28 AM in response to Condios
    Level 1 (45 points)
    Mac OS X
    Aug 12, 2011 5:28 AM in response to Condios

    Excuse me but Apple did respond numerous times to this issue. Indeed they stated numerous times that a software fix will come.

     

    What software development cycle dictates is when it comes, and sorry but this is inevitable, except if you like alpha or beta testing. A compny can't release a software before the conducted tests are sufficiently conclusive to consider the software stable enough for releasing it.

    If the fix is not yet released it's because for now it has not yet considered to be ready for being released, plain and simple.

     

    And NO Apple IS NOT mute on this subject, it communicating numerous times and is still communicating, that a software fix will come! If they can't give a precise date it's because they don't know it yet! It can be in the next few days or in several weeks.

     

    So you can be angry, and speak very loudly everywhere that it's a unacceptable, this will not accelerate the fix release. The fix will be released when it's ready, period!

     

    P.S: Sorry but Apple did communicate very quickly on the Antenna Gate issue, first saying that it's not as big an issue as some media try to make people think (which is true, I still use my iPhone 4 without any case today and so for more than one year now, and I can clearly state that the so called antenna gate has been a lot exagerated), then by organizing a press conference only 1 month after the first reports, and providing a free case for those who think they need one. At the end, only a very small minority of people did get the free case, and I see a lot of people using their iPhone 4 without any case, like me, everyday.

  • by iFrodo,

    iFrodo iFrodo Aug 12, 2011 5:34 AM in response to Humanfly
    Level 1 (45 points)
    Mac OS X
    Aug 12, 2011 5:34 AM in response to Humanfly

    I don't necessarily believe the story of this guy, but I'm quite certain that Apple is working on a fix and that there are betas (because they have to test the potential software fix to see if it works, so they have to build betas), at least internally. That's obvious.

     

    I've never seen Apple stating that they are working on an issue and never releasing a solution at the end, either by a special after sale program (for hardware issues), or by software fixes.

     

    The fact that Apple didn't yet issued a special after sale program for this ACD 24" issue and that Apple OFFICIALLY states that they are working on a software fix, indicates clearly that they want to try to find a software fix first, and are working on it.

  • by Condios,

    Condios Condios Aug 12, 2011 5:32 AM in response to iFrodo
    Level 1 (10 points)
    Aug 12, 2011 5:32 AM in response to iFrodo

    You're right, iFrodo. I forgot to include "timely communicate".

    AntennaGate was indeed not communicated by Apple. It was discovered in the media, and Apple replied.

    This Gate is not in the media, and Apple has not communicated on this, other then saying "it'll be corrected, soon". Unfortunately, noone believes Apple anymore, after 7 months of not hearing anything else...

    Sorry, I should indeed have added this to my comment.

    Thank you for pointing this out.

  • by Condios,

    Condios Condios Aug 12, 2011 5:37 AM in response to Condios
    Level 1 (10 points)
    Aug 12, 2011 5:37 AM in response to Condios

    btw, I DO still like Apple

    I have many a product of them here, and my overall satisfaction with Apple products is a big A+ :-)

  • by Humanfly,

    Humanfly Humanfly Aug 12, 2011 5:38 AM in response to DanRyb
    Level 1 (0 points)
    Aug 12, 2011 5:38 AM in response to DanRyb

    iFrodo: Where can I find the OFFICIAL statement about this issue from Apple? I haven't received and email not seen anything on their website. What they say over the phone is not official as there's no way to prove they've said A or B.

     

    If I could see an OFFICIAL written statement from Apple (here in the topic, their website or an email), I'd be much relaxed.

     

    Problem is I haven't, and it's been 7 MONTHS since this issue was pointed here. So I think, for the premium price were paying for this products we deserve an official statement and after all this time, an estimate of time. Not much to ask.

  • by iFrodo,

    iFrodo iFrodo Aug 12, 2011 5:44 AM in response to Humanfly
    Level 1 (45 points)
    Mac OS X
    Aug 12, 2011 5:44 AM in response to Humanfly

    Call them.

     

    They will OBVIOUSLY not put an official knowledge base article until they have a fix, that's not how you deal with issue. Until you have a fix you communicate on the technical support service.

    That's why the technical support exists, if you have an issue, you call Apple, and Apple tells you what the status and what you should do.

     

    On this issue, Apple states to anyone calling the technical support service that a software fix will come for this issue. And as AppleCare is an OFFICIAL service of Apple, what Apple technicians say on it is considered OFFICIAL.

     

    There will not be a written knowledge base article until the fix is released. What would it be useful for? To say "You have this issue, then wait"? For that AppleCare technical support service is far enough.

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