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lion mail exchange message moving issues

16205 Views 51 Replies Latest reply: Aug 13, 2012 8:50 AM by canterburychris RSS
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Benjamin Hagan Calculating status...
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Jul 27, 2011 8:40 AM

there are dozens of issues with Lion, it feels so unstable, freezes constantly, essentially crashes when time machine boots up, on and on and on.... this is the first time i've ever been genuinely dissapointed in a mac OS full update, just awful

 

but the biggest issue for me right now is that i use mail.app for my work email form an exchange server, and i'm running into several instances where deleting or moving messages from my inbox simply doesn't take hold, and after a few minutes the messages miraculously reappear in my inbox, not where i put them

 

this does not happen to every single message, and it does not happen all of the time, it seems to go in spurts, and typcially requires a restart (as so many other issues have with Lion)

 

i'm not really looking for a fix, because i'm guessing there is no user-level fix for it, i'm just hoping that this gets passed along to the powers that be so it's resolved in the first update to Lion

 

anyone else having similar issues, whether with exchange accounts or otherwise?

MacBook Pro, Mac OS X (10.7)
  • Hugh Glaser Calculating status...
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    Aug 4, 2011 2:27 AM (in response to Benjamin Hagan)

    Ah.

    I think this maybe like mine:

    Re: Exchange Mail Issues after Lion Upgrade

    I get exactly your behaviour hen I move things.

  • natecw16 Calculating status...
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    Aug 5, 2011 2:22 PM (in response to Benjamin Hagan)

    I'm also having this same issue, and in addition, in a somewhat related problem, when I attempt to unflag Exchange messages, some of them randomly reflag themselves.

  • acabrera Calculating status...
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    Aug 8, 2011 9:55 AM (in response to Benjamin Hagan)

    I also have these problems with the added symptom that Mail stops receiving messages.  I have to restart my Mail app to get it to work correctly.  I have IMAP accounts as well and they do not suffer from these problems.

  • Reservoir Prop Calculating status...
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    Aug 9, 2011 8:44 PM (in response to Benjamin Hagan)

    Same problem here. When I try to archive mails into folders on my mac, the application looks like it's doing its job. However, when I open the folder, there's no mail inside. Back to the Inbox, the mail is still there.

     

    However, when I delete mails, this seems to work.

     

    As an aside, I've not experience any crashes or freezes that Benjamin has. All in all, it's been a smooth upgrade other than this worrying mail issue.

  • nikosfromlondon Calculating status...
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    Aug 10, 2011 8:46 AM (in response to Benjamin Hagan)

    I have exactly the same problem with the mail app on Lion trying to access an Exchange server (but not any other stability or performance issues).

     

    I dont have a cure but this may help to avoid restarting Mail app when it misbehaves:

     

    When in Mail app select 'Activity' from the 'Window' drop down menu. A little 'activity' window will pop up. When all is well this window will display some activity and then become empty. When Mail app start misbehaving, the Activity window will display 'Changing Flags' and will just get stuck there. You can click the red button next to it to cancel 'Changing Flags' and after that Mail will work for a while moving and deleting messages. But it will get stuck again after a while. And at some point it will get stuck on other operations and you may need to restart Mail app.

     

    Perhaps this workaround will make it more bearable while someone more knowledgeable can come up with a proper fix...

     

    BTW if I have a lot of messages to move or delete, I use the web interface to our Exchange server, or an iPad which still work OK.

     

    Also BTW - I have rebuilt spotlight indices, did a fresh mail account install, rebuilt mailboxes, cleared all exchange folders, removed all exchange rules, etc, etc. Nothing worked.

     

    I'm not holding my breadth for apple to fix this quickly...  10.7.2 seems to be all about iCloud

  • Sean Bossinger Calculating status...
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    Aug 11, 2011 11:24 AM (in response to Benjamin Hagan)

    Have any of you tried the following:

     

    1. Close Mail
    2. Open up System Preferences - Open Mail, Contacts, and Calendars - Remove the Exchange account
    3. In Finder browse to "~/Library/Mail/V2" (your folders may be located under a different file, mine were located under "V2")
    4. Find your Exchange account folder starting with "EWS-" and delete it
    5. Go back to System Preferences - Open Mail, Contacts, and Calendars - Re-add the Exchange account
    6. Open Mail

     

    I noticed after doing this that my Mail connection with Exchange seemed to work more reliably.

  • acabrera Level 1 Level 1 (0 points)
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    Aug 15, 2011 10:46 AM (in response to Sean Bossinger)

    This doesn't seem to work for me.

     

    I did notice that it seems to be fine on the weekends when the server was not likely loaded and now today, Monday, it has the above problems every five minutes.

  • Frankns Calculating status...
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    Aug 15, 2011 10:50 AM (in response to Sean Bossinger)

    This helped in Snow Leopard ... but I haven't tried it under Lion.

     

    In SL, I deleted the EWS file structure, the envelop index file, re-imported all my mail and finally rebuilt my Spotlight index.

     

    I've been reluctant to go through all that again.

  • Hugh Glaser Level 1 Level 1 (0 points)
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    Aug 17, 2011 7:28 AM (in response to nikosfromlondon)

    Bad news:
    It still hangs on "Changing Flags" in 10.7.1.

    Good news:

    But hitting the "Stop" sign still works :-)

  • maknase Calculating status...
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    Aug 18, 2011 12:24 PM (in response to Benjamin Hagan)

    Same problem here..had it with SL alredy and hoped it will change with Lion...well, it didn't

  • Mattowski Level 1 Level 1 (15 points)
    Currently Being Moderated
    Sep 8, 2011 8:03 AM (in response to maknase)

    Same problem here. Its becoming more regular. After closing and reopening mail it goes ok for a while, then stalls again. Problem is it stills any new mail coming in. I have to open activity window and stop it changing flags before I can receive new emails.

  • acabrera Level 1 Level 1 (0 points)
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    Sep 8, 2011 8:33 AM (in response to Benjamin Hagan)

    I have discovered that it seems to be tied to how busy the Exchange server is.  When I read corporate mails on a Saturday night everything seems great.  I can't get anything done on Monday mornings.

  • kit laughlin Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 8, 2011 2:16 PM (in response to Benjamin Hagan)

    Mail has been completely unreliable since the update to Lion on the main machine.

     

    When it stops working (always this means unable to send; Mail downloads perfectly well), I have a perfect internet connection, and onnection Doctor reports:

     

    "connection and login to server succeeded"

     

    and the message that tells me, "Huston, we have a problem":

     

    smtp.me.com:kit_L Trying to log in to this SMTP account failed. Verify that userame and Password are correct"

     

    and of course, they are.

     

    Very frustrating, and yesterday this necessitated opening, copying, and sending from me.com—a huge timewaster for time-critical responses.

     

    I am going to post on the feedback thread, too.

  • lewisfromcharlotte Calculating status...
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    Sep 9, 2011 7:47 AM (in response to Benjamin Hagan)

    I have to agree with Benjamin. This is the worst product I have ever encountered from Apple and I am an Apple fan.

     

    I am experiencing the same behavior with moving emails that Benjamin has described. I am able to move the email to the trash folder but then I can not move it back to the in box. Also once it fails to move and I try to open it I get a "Loading" wheel that never goes away and it hangs until I close out.

     

    This is only one of many problems I am encountering with this OS. I feel like I am a MS Windows user again. It is very disappointing. 

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