Skip navigation

MS Office 2011 asks for license when I boot external eSATA drives

850 Views 6 Replies Latest reply: Jan 12, 2013 12:42 AM by Wbrad RSS
Michaelworks Level 3 Level 3 (695 points)
Currently Being Moderated
Aug 16, 2011 2:56 AM

This is interesting, and really frustrating to say the least. I finally got Office 2011 working on my new MP, no thanks to MS. I spent over 8 hours on the phone, getting disconnected multiple times, and no one I spoke with could tell me why the darn thing kept asking for and not accepting as valid my product key. This was after I transferred the user and applications from a Time Capsule backup to my new MP. I completely removed Office, reinstalled, and then imported an Outlook OLM I had exported. It took the product key and all has been well until now. I have run Disk Utility permissions several times....

 

I installed an OWC eSATA two port card and attached their two HD enclosure containing two drives. Power them up, they work great, but now when I boot Outlook or any of the applications in the suite, up pops the license window.... ugh. Eject both drives, still fails. Power off the enclosure, they all work. The only thing I can figure it is, is the license protection thinking I installed it on a different machine. So now I'm stuck with Office not working when the external eSATA is on.

 

I thought about attempting to enter the license when they were running, but I can't risk losing my email and Office if it messes up. I saw a similar post on the Office for Mac 2011 Blog. I was going to install Win 7 on one of my internals and this situation has brought that to a screeching halt. Heck, I'll go to bed and sleep on it.... not well but I'll try.

 

Michael

Mac Pro, Mac OS X (10.7), 2.4 8 core, MBP, MBA, yadda yadda
  • gadget_aussie_man Level 1 Level 1 (0 points)

    I have just got a problem with my MBP 2011 in that when I plugged in a Thunderbolt LaCie Little Big Disk plus two firewire drives when I opened Excel it asked for the product key.  When I enetered it ( which has happened a few times since I got this MBP) the maximum number of activations was exceeded.  I called MS who did provide a new product key and I thought all was well, but when I shutdown the MBP, unplugged the Thunderbolt drive and the firewire drives and rebooted it asked for a product key again.  I will try plugging in the Thundrbolt disk again and then the firewire drives and see if it still asks for a new product key.  But if this is a repeatable problem then it is a real issue.

  • robertfromgrant Calculating status...

    I have the same issue with a 2011 13" MBA, Thunderbolt display with a LaCie Littel Big Disk and MS Office 2011. Office is fine unless I am connected to the Thunderbolt stuff. Then I get a prompt for a MS product key.

     

    MS support told me that I have "an unsupported configuration" and that's it....

     

    I expressed to them that this should be considered a bug. This will become a much bigger issue as more Thunderbolt peripherals come out and are adopted...

  • gadget_aussie_man Level 1 Level 1 (0 points)

    I had better luck wih Microsoft, they are conducting a "triage" to try and find a solution to the issue.  I have also notified Apple Support.

  • Gaz Edmunds Calculating status...

    Well, here we are, January of 2013, this problem still persists. And as usual, Microsoft are about as useful as a one-legged man in an arse kicking competition.

  • Wbrad Calculating status...

    All

    Have you tried MS Service Pack2 Update? I have read in several instances this has corrected the problem, I have been out of the country for several months but I was hoping to try my Lacie Drive again next month when I get back home, I have confirmed with MS support that it is a bug, When plugging and unplugging MS Office 2011 sees this as a hardware configuration change and thinks you installed their product on a different machine. Hope SP2 does the trick!

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.