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Lion randomly crashes - black screen

516355 Views 2,925 Replies Latest reply: Apr 13, 2014 6:55 AM by paulohco RSS Branched to a new discussion.
  • mhmmccoy-n Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 16, 2011 1:25 PM (in response to whetty101)

    Here are two more things of note related to this problem, now that I have started paying attemtion to what my new Mac is doing (while trying deperately to finish work on my old Mac).

     

    First, when it "blacks out", it always seems to be associated with the screensaver running and my moving the Magic Mouse. Second, even though I have NOT checked "automatic restart" for a crash (and I am not allowing any "sleep", either), it restarts itself.

     

    I am going to turn the screensaver off and see what happens. Then I am also going to try using a good old wired mouse and see if that makes a difference. (I once had kernal errors because of a bad mouse, believe it or not, so maybe...)

  • Gorilla Power Level 1 Level 1 (5 points)
    Currently Being Moderated
    Aug 16, 2011 1:29 PM (in response to whetty101)

    Yay ! This issue seems to have been resolved in 10.7.1 ! No more crashes with Mail --> Mission Control atleast.

  • mhmmccoy-n Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 16, 2011 1:33 PM (in response to whetty101)

    Wow, really?! 10.7.1 fixes it?? I am in the process of trying to download it now. The dang computer keeps crashing, but I'll persevere.

  • My voice is my password Level 2 Level 2 (270 points)
    Currently Being Moderated
    Aug 16, 2011 1:34 PM (in response to whetty101)

    10.7.1 is out now. 

    The OS X Lion v10.7.1 Update is recommended for all users running OS X Lion and includes general operating system fixes that enhance the stability and compatibility of your Mac, including fixes that:

     

    Address an issue that may cause the system to become unresponsive when playing a video in Safari.

    Resolve an issue that may cause system audio to stop working when using HDMI or optical audio out.

    Improve the reliability of Wi-Fi connections.

    Resolve an issue that prevents transfer of your data, settings, and compatible applications to a new Mac running OS X Lion.

    Resolve an issue in which an admin user account could be missing after upgrading to OS X Lion.

     

     

    http://support.apple.com/kb/HT4764

     

     

    -mvimp

  • rennsport Calculating status...
    Currently Being Moderated
    Aug 16, 2011 1:34 PM (in response to Gorilla Power)

    I really hope it does

  • imacx87 Calculating status...
    Currently Being Moderated
    Aug 16, 2011 1:53 PM (in response to whetty101)

    The 10.7.1 is not fixed the problem. Safari and Mail is more stable now, but when I connected my magic mouse, I got this:

     

    Tue Aug 16 22:44:51 2011

    panic(cpu 3 caller 0xffffff7f809122bf): NVRM[0/1:0:0]: Read Error 0x0061021c: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff8115bad000 0x0a5480a2, D0, P3/4

    Backtrace (CPU 3), Frame : Return Address

    0xffffff80f1f23210 : 0xffffff8000220702

    0xffffff80f1f23290 : 0xffffff7f809122bf

    0xffffff80f1f23320 : 0xffffff7f80a023fc

    0xffffff80f1f23370 : 0xffffff7f80bdd0f0

    0xffffff80f1f23400 : 0xffffff7f808f0454

    0xffffff80f1f23520 : 0xffffff7f808f2bbb

    0xffffff80f1f235b0 : 0xffffff7f808f2c84

    0xffffff80f1f235f0 : 0xffffff7f808f2ce1

    0xffffff80f1f23690 : 0xffffff7f809175e3

    0xffffff80f1f23880 : 0xffffff7f80919151

    0xffffff80f1f23960 : 0xffffff7f8178c008

    0xffffff80f1f239a0 : 0xffffff7f8179ae06

    0xffffff80f1f239c0 : 0xffffff7f817b66d4

    0xffffff80f1f23a00 : 0xffffff7f817b6739

    0xffffff80f1f23a40 : 0xffffff7f8179ec51

    0xffffff80f1f23a90 : 0xffffff7f81756753

    0xffffff80f1f23b10 : 0xffffff7f817551c4

    0xffffff80f1f23b40 : 0xffffff7f8175abfd

    0xffffff80f1f23b70 : 0xffffff800065259d

    0xffffff80f1f23be0 : 0xffffff800065293c

    0xffffff80f1f23c40 : 0xffffff80006530e0

    0xffffff80f1f23d80 : 0xffffff80002a3738

    0xffffff80f1f23e80 : 0xffffff8000222ff6

    0xffffff80f1f23eb0 : 0xffffff8000214829

    0xffffff80f1f23f10 : 0xffffff800021bb58

    0xffffff80f1f23f70 : 0xffffff80002ae380

    0xffffff80f1f23fb0 : 0xffffff80002d83a3

          Kernel Extensions in backtrace:

             com.apple.NVDAResman(7.0.4)[7E65ECA2-D3A1-35F8-B845-C975FB531E7E]@0xffffff7f808 b2000->0xffffff7f80b88fff

                dependency: com.apple.iokit.IOPCIFamily(2.6.5)[95ABB490-3AB5-3D5E-9C21-67089A9AE6A1]@0xffff ff7f8083e000

                dependency: com.apple.iokit.IONDRVSupport(2.3)[E99C8907-946D-3F1A-A261-4C0F2D5D0451]@0xffff ff7f808a0000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3)[897EB322-FD55-36D7-A68E-9E9C34A74A84]@0xf fffff7f80868000

             com.apple.nvidia.nv50hal(7.0.4)[2E84958C-1EEC-316B-9F7A-68C368F83476]@0xffffff7 f80b89000->0xffffff7f80eaafff

                dependency: com.apple.NVDAResman(7.0.4)[7E65ECA2-D3A1-35F8-B845-C975FB531E7E]@0xffffff7f808 b2000

             com.apple.GeForce(7.0.4)[6F2B5A22-F2F2-34A6-9721-8011B1E03300]@0xffffff7f8173d0 00->0xffffff7f817f9fff

                dependency: com.apple.NVDAResman(7.0.4)[7E65ECA2-D3A1-35F8-B845-C975FB531E7E]@0xffffff7f808 b2000

                dependency: com.apple.iokit.IONDRVSupport(2.3)[E99C8907-946D-3F1A-A261-4C0F2D5D0451]@0xffff ff7f808a0000

                dependency: com.apple.iokit.IOPCIFamily(2.6.5)[95ABB490-3AB5-3D5E-9C21-67089A9AE6A1]@0xffff ff7f8083e000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3)[897EB322-FD55-36D7-A68E-9E9C34A74A84]@0xf fffff7f80868000

     

     

    BSD process name corresponding to current thread: WindowServer

     

     

    Mac OS version:

    11B26

     

     

    Kernel version:

    Darwin Kernel Version 11.1.0: Tue Jul 26 16:07:11 PDT 2011; root:xnu-1699.22.81~1/RELEASE_X86_64

    Kernel UUID: D52AAB80-B2BC-3C6E-BBEA-78BD28064998

    System model name: MacBookPro6,2 (Mac-F22586C8)

     

     

    System uptime in nanoseconds: 108568503035

    last loaded kext at 106863591197: com.apple.driver.AppleBluetoothMultitouch          66.3 (addr 0xffffff7f807af000, size 53248)

    last unloaded kext at 94928776387: com.apple.driver.AppleUSBUHCI          4.4.0 (addr 0xffffff7f8108d000, size 65536)

    loaded kexts:

    com.nvidia.CUDA          1.1.0

    com.parallels.kext.prl_vnic          6.0 12094.676494

    com.parallels.kext.prl_netbridge          6.0 12094.676494

    com.parallels.kext.prl_usb_connect          6.0 12094.676494

    com.parallels.kext.prl_hid_hook          6.0 12094.676494

    com.parallels.kext.prl_hypervisor          6.0 12094.676494

    com.apple.driver.AppleBluetoothMultitouch          66.3

    com.apple.driver.AppleHWSensor          1.9.4d0

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AppleMikeyDriver          2.1.1f12

    com.apple.driver.AppleHDA          2.1.1f12

    com.apple.driver.AGPM          100.12.40

    com.apple.driver.AudioAUUC          1.59

    com.apple.driver.AppleUpstreamUserClient          3.5.9

    com.apple.driver.AppleMCCSControl          1.0.24

    com.apple.driver.SMCMotionSensor          3.0.1d2

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AudioIPCDriver          1.2.0

    com.apple.driver.AppleSMCLMU          2.0.1d2

    com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0b2

    com.apple.driver.AppleMuxControl          3.0.8

    com.apple.GeForce          7.0.4

    com.apple.driver.AppleLPC          1.5.1

    com.apple.driver.AppleIntelHDGraphics          7.0.4

    com.apple.driver.AppleIntelHDGraphicsFB          7.0.4

    com.apple.driver.AppleUSBTCButtons          220.8

    com.apple.driver.AppleUSBCardReader          3.0.0

    com.apple.driver.AppleUSBTCKeyboard          220.8

    com.apple.driver.AppleIRController          309

    com.apple.iokit.SCSITaskUserClient          3.0.0

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          32

    com.apple.iokit.IOAHCIBlockStorage          2.0.0

    com.apple.driver.AppleUSBHub          4.4.0

    com.apple.driver.AppleFWOHCI          4.8.6

    com.apple.iokit.AppleBCM5701Ethernet          3.0.6b9

    com.apple.driver.AppleEFINVRAM          1.5.0

    com.apple.driver.AppleAHCIPort          2.1.8

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AirPort.Brcm4331          511.20.10

    com.apple.driver.AppleUSBEHCI          4.4.0

    com.apple.driver.AppleACPIButtons          1.4

    com.apple.driver.AppleRTC          1.4

    com.apple.driver.AppleHPET          1.6

    com.apple.driver.AppleSMBIOS          1.7

    com.apple.driver.AppleACPIEC          1.4

    com.apple.driver.AppleAPIC          1.5

    com.apple.driver.AppleIntelCPUPowerManagementClient          166.0.0

    com.apple.nke.applicationfirewall          3.0.30

    com.apple.security.quarantine          1

    com.apple.driver.AppleIntelCPUPowerManagement          166.0.0

    com.apple.driver.AppleMultitouchDriver          220.62

    com.apple.driver.IOBluetoothHIDDriver          2.5f17

    com.apple.kext.triggers          1.0

    com.apple.driver.DspFuncLib          2.1.1f12

    com.apple.driver.AppleSMBusController          1.0.10d0

    com.apple.driver.AppleSMBusPCI          1.0.10d0

    com.apple.iokit.IOFireWireIP          2.2.3

    com.apple.iokit.IOSurface          80.0

    com.apple.iokit.IOBluetoothSerialManager          2.5f17

    com.apple.iokit.IOSerialFamily          10.0.5

    com.apple.iokit.IOAudioFamily          1.8.3fc11

    com.apple.kext.OSvKernDSPLib          1.3

    com.apple.driver.AppleSMC          3.1.1d2

    com.apple.driver.IOPlatformPluginFamily          4.7.0b2

    com.apple.driver.AppleGraphicsControl          3.0.8

    com.apple.driver.AppleBacklightExpert          1.0.3

    com.apple.nvidia.nv50hal          7.0.4

    com.apple.NVDAResman          7.0.4

    com.apple.iokit.IONDRVSupport          2.3

    com.apple.driver.AppleHDAController          2.1.1f12

    com.apple.iokit.IOGraphicsFamily          2.3

    com.apple.iokit.IOHDAFamily          2.1.1f12

    com.apple.driver.BroadcomUSBBluetoothHCIController          2.5f17

    com.apple.driver.AppleUSBBluetoothHCIController          2.5f17

    com.apple.iokit.IOBluetoothFamily          2.5f17

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.0.0

    com.apple.iokit.IOUSBMassStorageClass          3.0.0

    com.apple.driver.AppleUSBMultitouch          220.23

    com.apple.iokit.IOUSBHIDDriver          4.4.0

    com.apple.driver.AppleUSBMergeNub          4.4.0

    com.apple.driver.AppleUSBComposite          3.9.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.0.0

    com.apple.iokit.IOBDStorageFamily          1.6

    com.apple.iokit.IODVDStorageFamily          1.6

    com.apple.iokit.IOCDStorageFamily          1.7

    com.apple.driver.XsanFilter          403

    com.apple.iokit.IOAHCISerialATAPI          2.0.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.0.0

    com.apple.iokit.IOUSBUserClient          4.4.0

    com.apple.iokit.IOFireWireFamily          4.4.3

    com.apple.iokit.IOEthernetAVBController          1.0.0d5

    com.apple.iokit.IOAHCIFamily          2.0.6

    com.apple.iokit.IO80211Family          400.40

    com.apple.iokit.IONetworkingFamily          2.0

    com.apple.driver.AppleEFIRuntime          1.5.0

    com.apple.iokit.IOHIDFamily          1.7.0

    com.apple.iokit.IOUSBFamily          4.4.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          165

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          326

    com.apple.iokit.IOStorageFamily          1.7

    com.apple.driver.AppleKeyStore          28.18

    com.apple.driver.AppleACPIPlatform          1.4

    com.apple.iokit.IOPCIFamily          2.6.5

    com.apple.iokit.IOACPIFamily          1.4

  • Leime Calculating status...
    Currently Being Moderated
    Aug 16, 2011 1:58 PM (in response to whetty101)

    Hmm, so far so good after the update. No crashes untill now, even with gfxcardstatus put back to autoswitching. However most problems occured when connecting to an external screen and I can't test that untill tomorrow morning. Fingers crossed ...

  • UCLAMacConvert Level 1 Level 1 (15 points)
    Currently Being Moderated
    Aug 16, 2011 1:58 PM (in response to imacx87)

    Well knock on wood. Just downloaded 10.7.1 (which is the smallest x.x.1 increment as far as file size that I've ever seen, usually they're in the hundreds of MB or more) so this tells me it was a targeted fix for stability and not what they usually consider a x.x.1 upgrade. To me this is the closest Apple will come to admitting they released an unstable .0 build and just remedied it in .1.

     

    Anyway, I've turned off gfxcardstatus, enabled auto graphics switching, rebooted my machine, started Chrome, went to multiple sites to push the load, then did my ultimate test: I loaded up the 4-5 Powerpoint presentations between 20-50 slides and held down the arrow up/down keys to quickly scroll through them. In the past this was the surefire way to cause a BSOD. So far...so good!

     

    Keeping my fingers crossed, but I'm hoping this did the trick.

  • mhmmccoy-n Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 16, 2011 2:01 PM (in response to whetty101)

    Bad news. No black screen fix with 10.7.1. I'm going back to the "turn off screensaver-replace the magic mouse" tests before I dump this crappy problem in my local Apple service provider's lap.

  • Shorrockin Calculating status...
    Currently Being Moderated
    Aug 16, 2011 2:11 PM (in response to whetty101)

    Just throwing my 2 cents in into the fire.

     

    For me the 10.7.1 did not resolve the problem. Recently I've been mitigating the issue by starting gfxCardStatus, going to Descrete Mode, noting whch apps are listed as dependencies, and not running those (after which swithing to Integrated Only mode) - for me this includes:

     

    • Twitter
    • Google Chrome
    • Flash
    • Divvy

     

    After upgrading to 10.7.1 I booted and started Twitter, Divvy then went to youtube.com using Chrome, and within 20 seconds my screen went black and I had to reboot.

     

    Using the mitigation strategy above I can cut my crashes down from to 2-3 a day. With that said, I may need to take a day off work to downgrade, or a few days to attempt to get the logic board replaced.

  • warbster Calculating status...
    Currently Being Moderated
    Aug 16, 2011 2:12 PM (in response to mhmmccoy-n)

    well no suprise there, I have been running 10.7.2 for the last month and get BSOD  all the time. This is def a driver issue nvidia and apple really need to sort this, not the usual quality we expect when using pro products, but I guess apple is busy at the mo

  • Candido Tomás Calculating status...
    Currently Being Moderated
    Aug 16, 2011 2:30 PM (in response to whetty101)

    With Mac OS X 10.7 I have had many problems with black screens and frozen screens that need a hard restart, followed by a new startup after 10-15 min (otherwise it will gray-freeze at startup)

    Today updated to 10.7.1 and when opening a PowerPoint it went black again. Frustrating…

  • Ben Decker Level 1 Level 1 (45 points)
    Currently Being Moderated
    Aug 16, 2011 2:30 PM (in response to whetty101)

    10.7.1 did NOT fix my black screen issue.  Mine still crashes when going to 2nd page of effects on Photo Booth

     

    I had my hopes up!

  • Mondo Generator Calculating status...
    Currently Being Moderated
    Aug 16, 2011 2:32 PM (in response to whetty101)

    Tell them by submitting feedback. http://www.apple.com/feedback/

     

    This is NOT what I expect from Apple.

  • verbaL123 Calculating status...
    Currently Being Moderated
    Aug 16, 2011 2:40 PM (in response to whetty101)

    It has been over a week and my computer still has no black screens of death. The reason is I recieved a new logic board.

     

    My computer is a mid 2010 macbook pro i7 nvidia 330.

     

    This seems to be the only thing that fixes this issue based on all the posts to this discussion thread.

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