Skip navigation

lion refund

757 Views 7 Replies Latest reply: Apr 2, 2012 10:37 AM by yiner RSS
Shivetya Level 1 Level 1 (0 points)
Currently Being Moderated
Aug 23, 2011 9:39 AM

Who do I contact for a refund of my Lion purchase?

Mac OS X (10.7)
  • sig Level 8 Level 8 (35,770 points)
    Currently Being Moderated
    Aug 23, 2011 9:40 AM (in response to Shivetya)

    Apple Customer Relations:

    1-800-676-2775

  • VinAppz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 23, 2011 9:49 AM (in response to sig)

    Why would you ever want a refund of this Paradise?

  • i hate \ Level 1 Level 1 (10 points)
    Currently Being Moderated
    Aug 23, 2011 10:08 AM (in response to Shivetya)

    please let me know if you are able to refund or not. i want a refund too. i need my snow leopard back

  • Druid of Luhn Calculating status...
    Currently Being Moderated
    Aug 23, 2011 10:13 AM (in response to Shivetya)

    Just install Snow-Leopard onto your computer with the install-disks as a seperate partition, then make the Lion partition as small as you can. You then still have Lion for when you prefer it.

  • hzels Calculating status...
    Currently Being Moderated
    Aug 23, 2011 11:38 AM (in response to Shivetya)

    Shivetya wrote:

     

    Who do I contact for a refund of my Lion purchase?

    Open iTunes. Go to menu item  "Store"->"View my Account". You should be asked for your password. Then your account will be showed.

     

    Right in the middle of the window should be your purchase history (showing the date of your latest purchase). Just right from it will be something like "View all". Klick that.

     

    Now you should see a list with all your purchases. Lion should be there too. Below the list should be a big button labeled "Report a problem". Klick that.

     

    Now the list of your purchases should have a "Report a problem" line right from each item. Look for Lion, klick the corresponding "Report a problem".

     

    Now you should see a form where you can state your problem with Lion (in my case "don't work as expected" did it). State that you want your money back. send the form. In my case it took around five days for the refund to arrive.

     

    HTH

  • knoxville911 Calculating status...
    Currently Being Moderated
    Sep 28, 2011 11:35 AM (in response to Shivetya)

    I have persevered with Lion now for a week, and I can't say how disappointed I am.

     

    The cosmetics of it are great. It looks good.

     

    But the performance, certainly in my case, has been woefully slow.

     

    I just tried the steps above in order to get a refund, and got forwarded to an apple site with FAQs.

    Long story short, I have booked a call for tomorrow, so it will be interesting to hear what they will say.

     

    I've just re-installed Snow Leopard, and the performance is back...

     

    Thanks for your views and advice.

    JK

  • yiner Calculating status...
    Currently Being Moderated
    Apr 2, 2012 10:37 AM (in response to hzels)

    I was rejected by them using this method.

    They said any purchase made on iTunes is not refundable.

    So I felt really bad because we didn't have any other way to upgrade to lion besides iTunes, correct?

    Then that means, should there be any problem with the upgrade, it's nonrefundable, no matter what....

     

    I felt we deserve an apology from apple for that.

     

    Update:

    I insisted getting a refund. And this morning I got a reply saying the refund was allowed.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.