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HP 6500 AIO printer scanning problems.

976 Views 6 Replies Latest reply: Nov 29, 2012 11:37 AM by Eric Root RSS
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Aug 28, 2011 5:05 PM

I recently upgraded my Mac OSX software to Snow Leopard. Now the scanner part of my HP printer no longer works. I'VE SCANNED MANY TIMES PREVIOUSLY. I tried to scan today and got messages to the effect, no scanner options, scanner was not connected to the computer, scanner not found, no scanner selected; the scanner is not initialized...

 

 

I've done the following: tried to get help from HP- they said as long as my driver sw was up to date (which it is) i should contact Apple.  I  tried to add the scanner - didn't work; setup printer again - didn't work; setup profile for scanner - didn't work; read thru scanner help topics on apple support - didn't help.   What's going on and how do i fix it?

 

thx.

MacBook Pro, Mac OS X (10.6.7)

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