Skip navigation

Macbook Air and Netflix Silverlight

5671 Views 6 Replies Latest reply: Aug 31, 2011 12:36 PM by bijagua RSS Branched from an earlier discussion.
bijagua Calculating status...
Currently Being Moderated
Aug 31, 2011 5:14 AM

I have purchased the new Macbook Air 13", returned it due to excessive fan noise and exchanged for a second Macbook Air 13". The product itself is stunning. It's light, sexy, powerful and I like the OS. However, playing a movie on Netflix with the Silverlight app kicks the CPU to 120% plus and runs the fans to at least 5,000 RPMs and up to 6496 RPMs. Then, this chews through the battery life. A SMC reboot doesn't work - tried it. Literally, every other app is quiet, with an exception of maybe a Chrome Render pulling 5-10% of CPU power. Unfortunately I will now make a 4th trip to Apple and it will be to turn this one in. Such a shame. Last call. Any ideas?


<Edited by Host>

  • TheSmokeMonster Level 4 Level 4 (3,240 points)
    Currently Being Moderated
    Aug 30, 2011 11:21 PM (in response to bijagua)

    wow that is a shame, I'm confused though, as there are no moving parts in the macbook air. what did appel say is making all the noise? are you in a particularly hot area?

  • a brody Level 9 Level 9 (62,005 points)
    Currently Being Moderated
    Aug 31, 2011 11:03 AM (in response to bijagua)

    Except for one fact.  Some machines dissipate heat easier than others depending on their surface.  I would not for instance put one of these hot machines on bed linen.  A wooden or metal desk is a much better surface. A simple notebook stand can cost as little as $20 if you shop around.    And the 120 degrees is not the max.  The max is on are:


    Line voltage: 100-240V AC
    Frequency: 50Hz to 60Hz
    Operating temperature: 50° to 95° F (10° to 35° C)
    Storage temperature: -13° to 113° F (-24° to 45° C)
    Relative humidity: 0% to 90% noncondensing
    Maximum operating altitude: 10,000 feet
    Maximum storage altitude: 15,000 feet
    Maximum shipping altitude: 35,000 feet


    Airplane cabin pressure typically is normal for 9000 feet, which is why it is safe to use in flight. Temperatures above are ambient external to computer temperatures.


    SMC FanControl has recently been found to be 10.7 incompatible and cause more issues for computers that have been updated or new machines than using without that software. If you are experiencing other overheating symptoms such as unexpected kernel panics, or un-force quitable applications (command-option-escape is the command to force an application to quit via the Force Quit menu), or unprogrammed shut downs (either by Energy Saver or power button, or Apple menu -> Shut Down) only then would I worry about overheating.  Now if your ambient temperature humidity is normal, and the fan is just noisy, get a pair of headphones to block the noise.


    This is a user to user forum, and all we can do is suggest remedial actions to take. The fact you had 4 replacements and it didn't perform as expected says either the environment is hostile for it, or your expectations are excessive.

  • a brody Level 9 Level 9 (62,005 points)
    Currently Being Moderated
    Aug 31, 2011 11:50 AM (in response to bijagua)

    What is your measure of battery life?  The meter on the menubar has never been accurate except in the last 20 minutes of life. Use a stopwatch software or hardware to determine the real life, and make sure that the battery is properly calibrated as stated on


    If in fact you aren't getting what is expected, it is possible the issue is not the computer, but the power supply used.  Anytime power is flaky, there is a chance for computers to fail repeatedly.


More Like This

  • Retrieving data ...

Bookmarked By (0)

This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.