James.Lloyd

Q: ERROR: The product distribution file could not be verified.

When ever I try to purchase anything in the store i get the error below

"The product distribution file could not be verified. It may be damaged or was not signed"

Problem showing up a lot on twitter but cant find a resolution. Anyone ?

MacBook Pro 2010 i5 Unibody, Mac OS X (10.6.5)

Posted on Jan 6, 2011 11:21 AM

Close

Q: ERROR: The product distribution file could not be verified.

  • All replies
  • Helpful answers

first Previous Page 3 of 6 last Next
  • by NoonPokpak,

    NoonPokpak NoonPokpak Aug 17, 2011 11:31 AM in response to ultrastar
    Level 1 (0 points)
    Aug 17, 2011 11:31 AM in response to ultrastar

    I have same problem, please check topic below, I still not try it yet.

    https://discussions.apple.com/message/15700632#15700632

  • by jsconnelly,

    jsconnelly jsconnelly Aug 18, 2011 8:43 AM in response to NoonPokpak
    Level 1 (0 points)
    Aug 18, 2011 8:43 AM in response to NoonPokpak

    I'm having the same problem and the linked solution did not work for me.  I'm running Lion and the majority of purchase attempts gives me the error.  Some purchases have gone through but I'd say only about 2%.  It doesn't seem to matter whether it's a pay app or a free one.

  • by iOS Software Engineer,

    iOS Software Engineer iOS Software Engineer Aug 31, 2011 4:01 PM in response to jsconnelly
    Level 1 (10 points)
    Aug 31, 2011 4:01 PM in response to jsconnelly

    I had the same problem on a MacBook Air that ships with Lion

     

    This is how you fix it

     

    0. Close Every App (Safari, iTunes, AppStore, etc)

    1. Launch Finder

    2. Press CMD+SHIFT+G (or click on Go then Go To Folder)

    3. Type the following /var/folders

    4. Open up Console (Spotlight Console and launch it)

    5. Open The AppStore

    6. Try to buy something free and you will see this message "The product distribution file could not be verified. It may be damaged or was not signed."

    7. Switch to Console and look at the error message

     

    8/31/11 6:50:37.121 PM App Store: FRPurchaseManager: Preflight operation for 415571499 failed with error: Error Domain=com.apple.appstore Code=0 "The product distribution file could not be verified. It may be damaged or was not signed." UserInfo=0x7f9b2464aa00 {NSLocalizedFailureReason=Cannot create PKProduct from "file://localhost/var/folders/3p/sflvgxwj3hs4kdkjpgb30r4c0000gn/C/com.apple.app store/415571499/preflight.pfpkg" Error Domain=NSURLErrorDomain Code=-1100 "The requested URL was not found on this server." UserInfo=0x7f9b2464ac00 {NSUnderlyingError=0x7f9b24648230 "The requested URL was not found on this server.", NSErrorFailingURLStringKey=file:///var/folders/3p/sflvgxwj3hs4kdkjpgb30r4c0000gn/C/com.apple.appstore/41557 1499/preflight.pfpkg/index.sproduct, NSErrorFailingURLKey=file:///var/folders/3p/sflvgxwj3hs4kdkjpgb30r4c0000gn/C/com.apple.appstore/41557 1499/preflight.pfpkg/index.sproduct, NSLocalizedDescription=The requested URL was not found on this server.}, NSLocalizedDescription=The product distribution file could not be verified. It may be damaged or was not signed., NSUnderlyingError=0x7f9b2464ac40 "The requested URL was not found on this server."}

     

    In my case the problem was some file in the /var/folders/3p

     

    5. Quit AppStore

     

    6. I deleted the entire 3p folder (it gets recreated when you launch AppStore). If you really want to be safe, create a copy of that folder.

     

    You don't need to restart. Just Launch AppStore and it works!

  • by serico,

    serico serico Sep 3, 2011 2:53 PM in response to iOS Software Engineer
    Level 1 (0 points)
    Sep 3, 2011 2:53 PM in response to iOS Software Engineer

    I've applied your fix and Xcode is being downloading now. Thank you very much for the detailed and helpful solution!

  • by Mikezhang,

    Mikezhang Mikezhang Sep 15, 2011 1:32 AM in response to iOS Software Engineer
    Level 1 (0 points)
    Sep 15, 2011 1:32 AM in response to iOS Software Engineer

    Thx! I've fixed the same problem.

  • by micliz,

    micliz micliz Sep 27, 2011 1:18 PM in response to iOS Software Engineer
    Level 1 (0 points)
    Sep 27, 2011 1:18 PM in response to iOS Software Engineer

    This worked for me.

  • by annabelle,

    annabelle annabelle Sep 27, 2011 6:23 PM in response to James.Lloyd
    Level 3 (520 points)
    Apple Watch
    Sep 27, 2011 6:23 PM in response to James.Lloyd

    Look at this answer too if the other fixes don't work for you

     

    this one solved my problems 

     

    Annabelle

  • by David Scollin,

    David Scollin David Scollin Oct 16, 2011 9:48 AM in response to iOS Software Engineer
    Level 1 (5 points)
    Oct 16, 2011 9:48 AM in response to iOS Software Engineer

    Great info - thanks! In my case I just had one ap that wouldn't download with the same "The product distribution file could not be verified. It may be damaged or was not signed." error message. I did as you instructed, although my folder with the error message was q1. I then looked in that folder and found the com.apple.applestore folder and just deleted that. That fixed the problem. Thanks again for sharing your fix.

  • by robertfromlansdale,

    robertfromlansdale robertfromlansdale Oct 16, 2011 3:15 PM in response to iOS Software Engineer
    Level 1 (0 points)
    Oct 16, 2011 3:15 PM in response to iOS Software Engineer

    This worked for me.  deleted the /var/folders/ys  restarted app store and could finally download.  Thanks!

  • by ehrenfromcincinnati,

    ehrenfromcincinnati ehrenfromcincinnati Dec 7, 2011 9:18 AM in response to James.Lloyd
    Level 1 (0 points)
    Dec 7, 2011 9:18 AM in response to James.Lloyd

    Worked perfectly.  Thanks for the post.

  • by gregar,

    gregar gregar Dec 27, 2011 6:40 AM in response to James.Lloyd
    Level 1 (0 points)
    Dec 27, 2011 6:40 AM in response to James.Lloyd

    I bought a Mac Mini with Lion pre-installed and could not update iPhoto as I kept getting this same error. At the same time I bought an iMac with Lion pre-installed and it updated iPhoto without a hitch.  So I went back to the Mini and tried this solution and it worked...instantly.  Thanks so much for this fix.  I can stop scratching my head, at least for a while.

  • by Buzzfriend,

    Buzzfriend Buzzfriend Jan 9, 2012 1:41 AM in response to iOS Software Engineer
    Level 1 (0 points)
    Jan 9, 2012 1:41 AM in response to iOS Software Engineer

    Thankyou thankyou thankyou!  I got the run around from Apple support then found this post...yahoo...I can now download software again!

  • by rob-via-mac,

    rob-via-mac rob-via-mac Jan 18, 2012 11:37 AM in response to iOS Software Engineer
    Level 1 (0 points)
    Jan 18, 2012 11:37 AM in response to iOS Software Engineer

    Thanks, this solved my problem  

  • by Paradise Pete,

    Paradise Pete Paradise Pete Jan 21, 2012 4:09 AM in response to James.Lloyd
    Level 1 (10 points)
    Jan 21, 2012 4:09 AM in response to James.Lloyd

    None of these solutions worked for me. After watching the directories and the errors (in the console app) it seemed like it was unable to create a file it needed. So on a hunch I ran Disk Utility -> Repair Permissions.

     

    Problem solved.

  • by kevinpk,

    kevinpk kevinpk Jan 27, 2012 6:27 AM in response to iOS Software Engineer
    Level 1 (0 points)
    Jan 27, 2012 6:27 AM in response to iOS Software Engineer

    PERFECTO.  Thanks.

first Previous Page 3 of 6 last Next