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i can't access itunes store

65375 Views 128 Replies Latest reply: Jul 19, 2012 7:37 AM by hawkesworthm RSS
  • maggiefromclaremont Calculating status...
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    Aug 25, 2011 1:21 PM (in response to mattdanielc)

    Well I have just been 'Quitting' whenever I am informed of any downloads. Sorry to hear it is still causing a problem, I thought my issues were with the latest version of Safari, now I use Google Chrome, had no probs with iTunes Store, BUT as I say above, has NOT downloaded any new items from Apple...maybe next time, I shall try and see what happens, but then I may have to commit seppuku 

  • rmalt Calculating status...
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    Sep 1, 2011 5:10 PM (in response to 03grunt)

    Same problem here.  Quit giving us the runaround Apple!

  • jhgcjhgc2 Calculating status...
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    Sep 1, 2011 6:06 PM (in response to michaelfromrichmond)

    I had the same problem where I could not access the iTunes store.  If I click on the iTunes store, the "Accessing iTunes Store" stops mid bar.

    This solution below corrected the problem for me:
    Uninstall
    1. iTunes
    2. Quicktime
    3. Apple Software Update
    4. Apple mobile Device Support
    5. Bonjour
    6. Apple Application Support

    Then Download the current iTunes from Apple and install.  After installation, launch iTunes, click on your apple ID in the upper right corner and login to your account.  Click "done" and then try to access the iTunes store.

  • angelfromstockton Calculating status...
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    Sep 1, 2011 11:00 PM (in response to maggiefromclaremont)

    write to iTunes store and they will do a work around on your queue

  • Kroman40 Calculating status...
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    Sep 3, 2011 8:18 PM (in response to michaelfromrichmond)

    Apple gave me the following link:  http://support.apple.com/kb/ht1923

     

    I had the same problems that everyone else in this thread described and I followed the directions to the letter in the above link and now everything works perfectly.  Good luck.

  • amandafrommackay Calculating status...
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    Sep 3, 2011 11:38 PM (in response to brian-oz)

    Thank you so much Brian this worked for us. My 12 year old has his life back .

  • gustavo2112 Calculating status...
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    Oct 4, 2011 11:30 PM (in response to brian-oz)

    Thanks Brian. Uninstalling the Apple programs was the only thing that worked

  • greg-sv Calculating status...
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    Oct 12, 2011 1:42 PM (in response to gustavo2112)

    The new iTunes 10.5 has the same results... iTunes locks up when I start it as it is trying to go to the iStore.

    Whindows 7, 64bit. a big POS!

  • panjawut Calculating status...
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    Oct 12, 2011 9:43 PM (in response to brian-oz)

    it not work   and every post not work   

     

     

    my pc windows 7 64 bit

    itune 10.5

  • mattdanielc Calculating status...
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    Oct 13, 2011 2:54 PM (in response to panjawut)

    It's stopped working for me now I've updated to 10.5 . This happened last time I updated to 10.4 as well. Back then I uninstalled everything and it worked, but sadly this hasn't worked now.  What on earth is wrong with iTunes for this to keep happening?!

  • [TheBORG] Level 1 Level 1 (0 points)
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    Oct 13, 2011 4:45 PM (in response to mattdanielc)

    Worked fine for me this morning. Got home from work, dinner, etc... and it doesn't work now, but I was able to download my updated apps (iPhone 4 with iOS 5) from my iPhone just fine.

  • panjawut Level 1 Level 1 (0 points)
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    Oct 16, 2011 1:26 AM (in response to panjawut)

    hey i fixed it

    in pc

    1.remove all apple product

    2.find application about network,3g app connection or app for connection 

    3.new install  itune

  • oric1sg Calculating status...
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    Oct 17, 2011 8:32 AM (in response to panjawut)

    Hi panjawut,

     

    I'm having the same problem like you & everyone else here.  v10.5 was working fine before I upgraded to iOS 5 but after upgrading, my iTunes broke and can't access iTunes Store anymore.

     

    I've uninstalled & reinstalled everything but still does work   Last time it works but not now.

     

    What do you mean by "find application about network,3g app connection or app for connection"? Could you elaborate?  I'm using Win7 (32-bit).

     

    Thanks!

     

    John

    iPhone 4, iOS 5, Windows 7
  • deadstone91 Calculating status...
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    Oct 17, 2011 9:28 AM (in response to oric1sg)

    Hey, i seem to be having the same problem as a lot of the posts here.

    i updated my touch to ios 5, then it seemed to stop itunes working. so no 3g settings for it

    have done all that the express lane people asked and it has made no change.

    if i leave the store open long enough i get names and album names appearing, also empty boxes where pictures should be and plug-ins.

  • oric1sg Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 17, 2011 10:38 AM (in response to oric1sg)

    Ok, I seems to have found a solution for myself & perhaps some of you?

     

    I've tried almost all the available solutions that I can find on the net and uninstall & install a zillion times and it still won't work

     

    So tonight I decided to try my luck by uninstalling the "SpeedBit Video Accelerator" program from my PC and guess what? Like Steve Jobs said, "It Just Works!"

     

    I was skeptical and didn't think SBA was the culprit so I decided to reinstall it and then the iTunes broke again.  So I unistalled SBA again and the iTunes Store is back!

     

    Looks like the SBA is not playing nice with iTunes v10.5.

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