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Office 2011 Media Browser

6623 Views 27 Replies Latest reply: Apr 15, 2012 5:32 PM by JanGH1 RSS
  • Dimaxum Level 5 Level 5 (5,945 points)
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    Feb 13, 2011 2:13 AM (in response to Casey Allen Goodson)
    Hi

    I installed Office 2011 twice. Both installations have had the same problem.



    BUT, did you removed the Office 2011 for Mac like this ...?

    http://support.microsoft.com/kb/2398768

    If you didn't you just overwrite the first install of Office 2011.

    Good luck ...

    Dimaxum
    Late 2009 24" iMac Intel Core-2 Duo/2.66 MHz-640GB HD-4Gb RAM, Mac OS X (10.6.6), iMac G4/1250 MHz-80GB HD-768Mb RAM iBook G3/600MHz 20GB-HD-640Mb RAM
  • peacerose Calculating status...
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    Feb 19, 2011 11:24 AM (in response to Casey Allen Goodson)
    I'm having the same problem. I've tried all the things listed in the discussion. If I log in as another user it works. I've been on the phone with Microsoft and apple. No help there. Did you ever get your problem resolved?
    iMac 5.1, Mac OS X (10.6.6)
  • J.D.L. Calculating status...
    Currently Being Moderated
    Feb 25, 2011 8:11 PM (in response to peacerose)
    One possible solution...

    There may be a file in your User "Movies" folder that is causing the hang. Try moving all of your user "Movies" folder files to the desktop, run MS Word, and open Word's Media Browser. If it works, put each movie file back one by one (closing and re-opening MS Word and Media Browser each time). Then you will know what the offending file is.

    Not sure what the correlation is, but it worked for me. I found a bad iMovie file that was causing my MS Word Media Browser to hang. I removed the file from my User "Movies" folder and the Media Browser worked without a hitch.
    Mac Pro Dual 3Ghz / 17" 2.4Ghz MacBook Pro, Mac OS X (10.6.6), 8GB RAM
  • peacerose Level 1 Level 1 (0 points)
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    Feb 27, 2011 4:16 PM (in response to J.D.L.)
    J.D.L. --- You are brilliant!! Thank you so much. I did everything you said, moved my movie folder to desktop and replaced them one by one. Apparently, I had a couple of stray photos/shots in one of my movies. I deleted those and everything went well. Next time I'm in the Apple store I'll let them know the solution. They weren't able to help me, although they tried. I hope others with this problem will use the forum to find the solution. Again, thank you.
    iMac 5.1, Mac OS X (10.4.8)
  • J.D.L. Level 1 Level 1 (15 points)
    Currently Being Moderated
    Mar 6, 2011 6:45 AM (in response to peacerose)
    Glad it helped PeaceRose! I am not sure it will work in all cases, but at least it is something to try. Please share the potential solution with others so that they can hopefully rectify this frustrating problem.
    Mac Pro Dual 3Ghz / 17" 2.4Ghz MacBook Pro, Mac OS X (10.5), 4GB RAM / 4GB RAM
  • Jeffrey Miller1 Calculating status...
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    Mar 10, 2011 4:18 PM (in response to J.D.L.)
    J.D.L. - add me to your list of happy people. I've been messing around with duplicate fonts for a few days (per the MS discussion forum suggestions), trying to figure out why the media browser crashed in my account (but not on others in my MacBook Pro). I just moved the contents of my Movies folder to the desktop, and the Media Browser works again! Woo-hoo!

    Again - many thanks!
    MacBook Pro, Mac OS X (10.6.4)
  • ivansky Level 2 Level 2 (205 points)
    Currently Being Moderated
    Mar 12, 2011 6:16 PM (in response to J.D.L.)
    J.D.L. - Many thanks! I moved some of the larger movie folders out of my "Movies" folder into a new folder on the desktop, and now my media browser in Microsoft Word 2011 does not hang any more! Thank you so much for solving a problem Microsoft themselves gave up on. I will need to do some cleaning up as the movies are ones I wanted to keep, so it's not a perfect solution, but it sure is a big big improvement!

    I spent quite a lot of time cleaning up fonts using Font Book as described in other forums, and had given up as the problem persisted. It was a great pleasure to revisit this thread and find a solution that works.

    Ivan
    MBP 15", Mac OS X (10.6.6)
  • Allan Eckert Level 8 Level 8 (39,380 points)
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    Mar 18, 2011 9:47 AM (in response to ivansky)
    Having large amounts of data on your Desktop is a good way to slow your system down.


    .
    .
    |___________________

    Allan
    tiger

    ___________________
    MacBook Pro, Mac Pro,, Mac OS X (10.6.6), 12 GB RAM, 3.5 TB, iPhone 4, Nikon N80, D70 and D300 Nikon Coolscan 5000ED
  • got2ske Calculating status...
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    Sep 10, 2011 5:29 PM (in response to J.D.L.)

    J.D.L., thanks for the post back in February! I was having the same issue and kept resorting to using Word 2008 instead of troubleshooting. Today I finally searched the forums and found this. Moving the few movie files I had to Desktop and then back again (also after opening each one in QuickTime Player) did the trick. This is also described in the article shared by highestwater in their Sep 3 post. Thanks all!

  • TelJones Calculating status...
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    Nov 23, 2011 2:16 AM (in response to J.D.L.)

    +1 This worked for me too.  Many thanks!

  • JanGH1 Calculating status...
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    Apr 15, 2012 5:32 PM (in response to Casey Allen Goodson)

    I had the same issues as the original poster. I tried the trick of moving the Movies folder to the desktop, but this didn't work for me. I could still hear the disc drive(s) active when the Media browser was opened - as the beach ball continued to spin. So what worked for me, was to just eject all the attached hard drives from my desktop that I have connected to my iMac and Bingo! the media browser now worked.

     

    I can only assume that Office 11 was searching my back up hard drives and finding multiple copies of each movie, photo and song.

     

    I don't know if Time Machine would affect Office 11 the same way. Anyway, thought I'd let you know what worked with my particular set up...

     

    Thanks for getting me on the right path!

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