1 2 3 Previous Next 37 Replies Latest reply: Apr 19, 2014 9:39 PM by steve.mccormick2 Go to original post
  • 15. Re: Failure To Sync - 0xE800002D
    chillihot Level 1 Level 1 (0 points)
    Is it customary for APPLE to never reply to SUPPORT discussions like this one???
    I have exactly the same problem - for months now. And still I see no response from APPLE.
    Looks like it's only ever "Users helping Users".

    ****** off - 3 iPhones, 3 iPod 160gb, 2 Macbook 17" i7 Pros and all you get is user support where all we seem to do is chase out tails and ask "Has Apple responded to anyone yet?".

    User community - thank you all for trying to find a fix. Time to get tough with bloody apple.
  • 16. Re: Failure To Sync - 0xE800002D
    ardri Level 1 Level 1 (0 points)
    Do a backup and restore, problem solved.
  • 17. Re: Failure To Sync - 0xE800002D
    igorsaraiva Level 1 Level 1 (0 points)

    It seems I found the solution (well, it worked for me):

     

    1. Unplug your iPhone/iPad from the computer

    2. Hold both buttons until it appears the Apple logo (hold'em after the "slide to shut down". About 15 sec)

    3. Before plugging back, DE-Authorize your computer (iTunes > Store > Deauthorize this computer)

    (don't worry. nothing is going to happen and you won't lose a thing)

    4. Authorize your computer back (iTunes > Store > Authorize this computer)

    5. Plug in you iPhone/iPad

    6. SYNC

     

    This solved my problem.

    I hope it solves yours (I had 11 apps that showed the 0xE800002D error).

     

    Cheers,

    Igor Saraiva

  • 18. Re: Failure To Sync - 0xE800002D
    robotspacer Level 1 Level 1 (55 points)

    I just got this error with two different apps. Simply restarting my iPhone fixed this problem for me.

     

    - Hold down the lock button until the red slider appears

    - Swipe the slider to turn it off

    - Press the lock button for a few seconds to turn it on again

    - Sync with iTunes

     

    chillihot: This is a support community, for users to help each other. If you want help directly from Apple, you should contact them: http://www.apple.com/support/contact/

  • 20. Re: Failure To Sync - 0xE800002D
    BioRich Level 1 Level 1 (65 points)

    I too just started getting errors. 

    Screen shot 2011-06-28 at 11.18.22 AM.png

    Screen shot 2011-06-28 at 11.19.28 AM.png

    I like that last one.  "it could not back up your iphone because the backup failed".  They're hiring MS employees apparently. 

     

    Anyway I'm restoring then sending all my info back to the unit.  If it continues I'll post here.

     

    UPDATE:  Even after restoring, it will not work.  Further testing.

     

    UPDATE 2:  XCode installation will screw up the Sync Services folder apparently.  http://support.apple.com/kb/TS1627

     

    Message was edited by: BioRich

  • 21. Re: Failure To Sync - 0xE800002D
    BioRich Level 1 Level 1 (65 points)

    Um, the problem in some cases is that you can't back up.  If you can't back up, then you're screwed.  Problem not solved. 

  • 22. Re: Failure To Sync - 0xE800002D
    edwardaggie98 Level 1 Level 1 (0 points)

    G.d.M nails it. That worked for me.

  • 23. Re: Failure To Sync - 0xE800002D
    terrie_808 Level 1 Level 1 (45 points)

    "Is it customary for APPLE to never reply to SUPPORT discussions like this one???"

     

    If you want a reply from APPLE, you need to contact them directly. Posting a message in the discussion forums is not contacting them directly. Go into your iTunes account information, choose one of the app purchases that is displaying the error message, click on to "report a problem" and tell them about the problem you are having.

     

    I had this error message regarding 65 of my iPad apps. I restarted. I upgraded iOS. I did everything that was suggested. Only after I deleted an app that wasn't for my version of iPad (Camera+) did the applications all load without a hitch.

     

    My problem is solved.

  • 24. Re: Failure To Sync - 0xE800002D
    George Mcgee Level 1 Level 1 (0 points)

    Aside from turning the device off and on, resetting the device by holding down the front Home Button and the top Lock Button for a few seconds until you see the Apple logo, you can try the following to address the error 0xe800002d:

    Simply go into the App Store on the iPhone, iPod Touch or iPad, select updates at the bottom of the screen and update the apps from there (preferably over WiFi as it will be faster). On your next sync with iTunes, everything should work fine.

  • 25. Re: Failure To Sync - 0xE800002D
    George Mcgee Level 1 Level 1 (0 points)

    ANother thing that worked from me per the Apple troubleshooting tips was to use iTunes to delete just one App from the iPhone through iTunes. Select your device from the column on the left, click on Apps in the top of the device window, remove a checkmark from any App in the Sync Apps section, and click Sync.

  • 26. Re: Failure To Sync - 0xE800002D
    Rob Pelc Level 1 Level 1 (0 points)

    Disconnecting the iPhone from the computer, then shutting down the iPhone completely, then restarting & Syncing worked for me also.

  • 27. Re: Failure To Sync - 0xE800002D
    Identman Level 1 Level 1 (0 points)

    Thanks Igor,

     

    I tried the steps listed in your post. Worked for me also.

     

    I will post them again:

     

    1. Unplug your iPhone/iPad from the computer

    2. Hold both buttons until it appears the Apple logo (hold'em after the "slide to shut down". About 15 sec)

    3. Before plugging back, DE-Authorize your computer (iTunes > Store > Deauthorize this computer)

    (don't worry. nothing is going to happen and you won't lose a thing)

    4. Authorize your computer back (iTunes > Store > Authorize this computer)

    5. Plug in you iPhone/iPad

    6. SYNC

     

     

    Mark

  • 28. Re: Failure To Sync - 0xE800002D
    jmssmth Level 1 Level 1 (0 points)

    Just wanted to offer this as a help to all of you still experiencing this problem. I tried all of the above to no avail. Then, randomly, on a whim, went to the Apps section in iTunes under the Library heading (see here for reference) and just dragged one of the apps that wasn't syncing like it should to the connected iPhone (see here). And, like unexpected magic, a sync started and went straight to syncing the problematic apps. Yep, all of 'em, all 9 I was having problems with. It was a beautiful sight! A bit of a work around, but it accomplished the end goal.

     

    So give it a try. I hope it works for some you.

     

     

    Grace and Peace,

    JS

  • 29. Re: Failure To Sync - 0xE800002D
    alanmellerick Level 1 Level 1 (0 points)

    Just started getting this error with multiple apps on my iPhone 3GS (iOS 4.3) Mac is MacBook Pro 2.33 GHz Intel Core 2 Duo. OS is Lion 10.7.1

     

    For me, the fix was a 'double' hard-reset of my iPhone;

     

    1) Hold down the power button and the home button at the same time.

    2) Keep holding them down even when the "Slide to power off" message appears.

    3) Keep holding them down when the screen goes black.

    4) When the Apple logo reappears, let go both buttons.

    5) When prompted, Slide to Unlock the iPhone.

    6) Now do steps 1-5 again.

     

    I don't know if the double hard-reset is an urban myth, but it solved this error for me.