7 Replies Latest reply: Sep 10, 2011 2:09 PM by BDAqua
iSchwartz Level 5 Level 5 (4,315 points)

Strange one...

 

Mail version 3.6 running on a PPC Quad, OSX 10.5.8

 

A while ago I had a convoluted situation where I was receiving emails from two different mail servers, both of which had my email address registered with them (don't ask! ) so for a while I was receiving two copies of each email. After resolving the situation with the ISP's I deleted the account in Mail that was receiving mail from one of them. What I was left with was a strange situation where all of the duplicate messages remained on my system but don't seem to be associated with an email account. When I attempt to open a duplicate email, the message window is completely blank. And when I try to delete a duplicate, the message grays out. Can't be deleted.

 

I want to migrate the mailboxes on this older system to my new MacPro, but I'd like to clean up this mess before I do. Any advice on how to permanently delete these phantom emails would be most appreciated!

 

Thanks.

  • 1. Re: Mail: Certain emails grayed out, can't delete them
    BDAqua Level 10 Level 10 (116,470 points)

    Not certain, but this can fix myriad Mail problems...

     

    Safe Boot from the HD, (holding Shift key down at bootup),  it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move this folder & file to the Desktop.

     

    Move this Folder to the Desktop...

     

    /Users/YourUserName/Library/Caches/Mail/

     

    Move this file to the Desktop...

     

    /Users/YourUserName/Library/Mail/Envelope Index

     

    Reboot.

     

    If that doesn't do it and you can afford to redo all your Rules, try these & reboot...

     

    /Users/YourUserName/Library/Mail/MessageRules.plist

     

    /Users/YourUserName/Library/Mail/MessageRules.plist.backup

  • 2. Re: Mail: Certain emails grayed out, can't delete them
    iSchwartz Level 5 Level 5 (4,315 points)

    Beauteous. Thanks for the quick and informative reply! I'll give it a go.

  • 3. Re: Mail: Certain emails grayed out, can't delete them
    BDAqua Level 10 Level 10 (116,470 points)

    Do let us know the outcome please, that's just the 1st, most common cure!

  • 4. Re: Mail: Certain emails grayed out, can't delete them
    skizzo Level 1 Level 1 (0 points)

    thanks a lot BDAqua. this part worked just perfect for me :

     

    Safe Boot from the HD, (holding Shift key down at bootup),  it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move this folder & file to the Desktop.

     

    Move this Folder to the Desktop...

     

    /Users/YourUserName/Library/Caches/Mail/

     

    Move this file to the Desktop...

     

    /Users/YourUserName/Library/Mail/Envelope Index

     

    Reboot.

     

     

    question:
    what am I supposed to do with the files on the desktop ? can I delete these?

     

    thanks again.

  • 5. Re: Mail: Certain emails grayed out, can't delete them
    BDAqua Level 10 Level 10 (116,470 points)

    Great to hear, thanks!

     

    Yes, you can trash those things you moved now.

  • 6. Re: Mail: Certain emails grayed out, can't delete them
    iSchwartz Level 5 Level 5 (4,315 points)

    Finally (!!) getting around to doing this. Unfortunately I don't see any of the files or folders you listed. Perhaps it's because I'm having this problem on an 10.5.8 system?

  • 7. Re: Mail: Certain emails grayed out, can't delete them
    BDAqua Level 10 Level 10 (116,470 points)

    In Finder's Go meny>Goto folder, paste this in...

     

    ~/Library/Mail/

     

    Look for...

     

    Envelope Index

     

    It looks like they did eliminate /Users/YourUserName/Library/Caches/Mail/ in 105.8, mine was apparently a remnant from 10.4, thanks, after trashing it it did not come back in 10.5.8!