Currently Being ModeratedSep 5, 2011 12:14 PM (in response to Lloyd Hanson)
Same thing happened to me with v.2. I did the usual "Quit" and reopen, emptied my Trash, then it worked. I can't offer a solution but will be interested to see what responses you get, Lloyd.
Currently Being ModeratedSep 5, 2011 12:44 PM (in response to Lloyd Hanson)
The last camera raw update seemed to break some cameras
Currently Being ModeratedSep 5, 2011 3:38 PM (in response to Lloyd Hanson)
New information about my problem:
I have Raw Camera Bundle 3.7.1 installed
I emptied Aperture trash
I completely rebuilt my Aperture Library
And this is the back story:
This week I was notified of an Apple system upgrade made up of new RAW compatibility files. I downloaded it and it froze at the very end of the download. I rebooted and tried again but it would not download.
Since then my computer seems to work fine but occasionally it has trouble mounting some of the outbound hard drives.
Then today I discovered I am unable to see any of my photos in Aperture 3.1.3. I get the message "Unsupported Image Format" I import my photos into Aperture but I keep all of my masters in a separate file not used by Aperture. I am unable to see any of these photos either using Preview.
I am suspecting that the OS area wide download of the new raw camera files was corrupted and is causing the problem.
Apple doesn't seem interested in being of help. I cannot even find a place on the web to report the problem.
Is this the first signal of what Apple will become without Steve Jobs>
Currently Being ModeratedSep 5, 2011 4:56 PM (in response to Lloyd Hanson)
Did you do the steps shown in the post I linked to in my previous message?
Currently Being ModeratedSep 5, 2011 6:03 PM (in response to Lloyd Hanson)
Here is your response in which you define the extent of the RAW upgrade.
Sep 4, 2011 2:57 PM (in response to Teresa_H)
A couple of points:
The RAW Camera bundle that you updated isn't actually a part of Aperture. It is used by any OS X program that deals with RAW camera files. As such getting Aperture in off you're backup did nothing to restore the RAW Camera bundle to a previous version unless you reinstalled your complete OS.
As all OS X programs use the same RAW CAmera bundle try opening a RAW file that fails in Aperture in say Preview, If it opens you have an Aperture problem. If it fails to open in Preview then it might be that latest RAW Camera Bundle update.
Post back the results.
Here is the correction you suggest after the above.
Sep 4, 2011 8:14 PM (in response to Teresa_H)
The raw camera bundle is /System/Library/CoreServices/RawCamera.bundle
Go to /System/Library/CoreServices with the Finder, locate the the RawCamera.bundle package, select it and then do a File->Get Info on the package. You should have version 3.8.0, that is the latest and the one that you should have downloaded last week. If it is not 3.8.0 stop here and post back what version you do have, something isn't right.
Assuming you have 3.8.0 use the Finder to navigate to /System/Library/CoreServices and then delete the RawCamera.bundle package. The Finder will ask you to authorize the delete.
Then go to Digital Camera RAW Compatibility Update 3.7 download and install it. That will put you back to the last CameraRaw update before this one.
See if that fixes your problem.
As always when messing around with system files it is possible to mess things up so make sure you have a good backup before proceeding, And if any of these instructions make you nervous you might want to hold off doing them.
Since I do not have raw camera bundle 3.8.0 but do have 3.7.1 I did not download the "Digital Camera RAW Compatability Update 3. 7" you suggested. Based on your writings it appeared I would only need to do that if I had 3.8.0
Currently Being ModeratedSep 5, 2011 6:15 PM (in response to Lloyd Hanson)
So you haven't done a software update since Sept 1? Or did you specifically exclude the RawCamera.bundle upgrade?
If you open a RAW image file in Preview what happens?
Going through the steps I outlined won't hurt anything only takes a few minutes and might help your situation. Could be worth a shot. It seems highly coincidental that the problem you are having popped up at the same time as others are reporting problems with the RawCamera.bundle but who knows.
Currently Being ModeratedSep 5, 2011 7:20 PM (in response to Lloyd Hanson)
As I said two messages ago"
"This week I was notified of an Apple system upgrade made up of new RAW compatibility files. I downloaded it and it froze at the very end of the download. I rebooted and tried again but it would not download."
So evidently the new bundle did not get installed. I will try to do it now. I assume I must remove the 3.7.1 raw camera bundle before I do the download.
Is that correct?
Currently Being ModeratedSep 5, 2011 7:27 PM (in response to Lloyd Hanson)
If I open a RAW file in Preview I get a gray screen, no photo.
Currently Being ModeratedSep 6, 2011 5:09 AM (in response to Lloyd Hanson)
OK given your last post I would say go ahead installl CameraRaw.bundle 3.7. Follow the steps in Aperture suddenly displaying "unsupported format" for Nikon D300s RAW files just ignore the part where I had the other poster check the version of the installed bundle.
good luckiMac Intel 3.06 GHz 8GB Mem; Macbook5.1 2.4ghz 4GB Mem, Mac OS X (10.6.8), Aperture 3.1.3
Currently Being ModeratedSep 8, 2011 8:31 AM (in response to Lloyd Hanson)
The problem, in its most important part, has been solved.
I did, as suggested by Frank Caggiano, remove the CameraRaw. bundle 3.71 and went to the web site he provided "Digital Camera RAW Compatibility Update 3.7" and downloaded CameraRaw.bundle 3.7.0 and attempted to install it. As I stated earlier, this whole trouble of not being able to see my photos in either Aperture 3 or Preview appeared after I had tried to download CameraRaw.bundle 3.8.0 last week only to have it stall during the install. Well, now CameraRaw. bundle 3.7.0 also stalled during the install. I forced quit the install and rebooted my computer only to have it stall on the dreaded blue screen.
I finally called Apple Technical Service, 1-800-275-2273, spoke to an Aperture specialist who said I needed to talk to an upper level service technician in the CPU area. The technician suggested I shut down my computer, disconnect all connections and outbound drives and reboot. It rebooted OK. She then had me return CameraRaw.bundle 3.7.1 which I had placed in my Trash to its proper place in the System Library and told me Apple does not encourage the removal of any file from this or any other Library in OS 10.8.6. She then had me go to the Apple menu and select "Software Update" which indicated, as it had last week, that CameraRaw.bundle 3.8.0 was available for my computer. I downloaded it and the install went without a hitch. She also said Apple does not encourage going to their pages for updates but would rather that you get them from the "Software Update" search which is part of the operating system.
I asked if my outboud drives, a Drobo with 8 TB of space and another LaCie 2TB drive, would have created my previous problem during installation. She doubted it but did suggest that I not turn on these drives until i needed tham because they do slow up my IMac 24 computer and I have noticed that to be true.
All photos now can be viewed successfully except the 10 or so that had been converted to "Unsupported Image Format" screens during my attempts to see them when Aperture and Preview would not display them properly. I assume thay had been corrupted by the original attempt to install CameraRaw.bundle 3.8.0 which had failed to complete its install sequence.
I tried to correct this with "Aperture Library First Aid's" three choices: "Repair Permissions", "Repair Datebase", and "Rebuild Datebase", but nothing helped.
I finally re-imported those 10 images from my backup RAW files. It appears that everything is now operating correctly.
Many thanks to the many who have tried to be of help and have encouraged me in this great frustration.
Hopefully, this case is closed.
Lloyd W. Hanson