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All replies
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Helpful answers
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Aug 23, 2011 9:25 AM in response to drdocumentby drdocument,Probably should add...
This message is appearing in dialog boxes or alert boxes in Lion, but printer itself is functioning normally, with no alerts on printer's LCD.
Printer's imaging unit (which I presume is the same as "optical photoconductor") has been replaced since message first appeared. Printer continues to function normally.
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Aug 23, 2011 4:21 PM in response to drdocumentby John Blanchard1,How did you add the printer? Over Bonjour? And what model Xerox is it? Thank you.
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Aug 23, 2011 4:29 PM in response to John Blanchard1by drdocument,The printer is Phaser 6300DN. It was originally installed as IP - LPD per instructions at http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE?St=191,E=000000000283928952 6,K=7494,Sxi=1,Case=obj(4138)
Printer was functioning normally prior to installing Lion.
Today I downloaded and installed the new driver for 10.7 from Xerox, the went to Print & Scan Prefs, uninstalled printer and then re-installed it using same Xerox instructions (IP - LPD).
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Aug 24, 2011 11:11 AM in response to drdocumentby John Blanchard1,Thank you. I'll do some poking around and see if I can get some information on this.
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Aug 31, 2011 1:51 AM in response to drdocumentby Joseph Saffar,Did this problem every get resolved?? I am having the same exact problem with two Xerox Phaser 6360DN printers. The error "optical photoconductor needs to be replaced" in the jobs queue winddow regardless of which printer is selected. It is obivously a software problem because I have changed out the imaging units, reset the printers, downloaded the latest drivers, installed firmware, etc. all to no avail. Printers both print just fine but the print queue window remains open until the "error" lines are deleted(up to four lines of text).
Extremely annoying.
it was stated that both Apple and Xerox are aware of this problem - did Xerox indicate that they were going to offer a fix for it soon??
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Aug 31, 2011 5:54 AM in response to Joseph Saffarby drdocument,No fix yet. I have reported to Apple using feedback, and on July 29 Xerox Office Group Support replied to my inquiry with:
"Thank you for using the Online Support Assistant.Mac is aware of this issue ,if you can contact them it's an issue with CUPS."
(Yes, that's the way the reply was written -- sigh.)
However, while it is annoying to see the erroneous message every time I print, and I have experienced another glitch -- Word 2011 crashes when, in Print dialog box, I attempt to set a new printer preset -- everything still works.
Perhaps these issues will be fixed in 10.7.2. Hope so.
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Aug 31, 2011 5:38 PM in response to drdocumentby Joseph Saffar,Got a reply back today from Xerox Tech Support and they are definitely trying to pin this problem on Apple and Lion OS.
Reply was "We have received your request for support.
I have been looking into this request and that question will have to be
made to Mac support as this is an issue with in the lion operating
system and will be up to Mac to resolve this issue.
Hopefully this problem will reach the software team and this situation will be addressed.
Would like to know that they are working on it so I can rest assured that there will be a correction.
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Aug 31, 2011 6:15 PM in response to Joseph Saffarby John Blanchard1,Joseph Saffar wrote:
Hopefully this problem will reach the software team and this situation will be addressed.
Would like to know that they are working on it so I can rest assured that there will be a correction.
The best way to ensure that Apple learns about this is to use the feedback page:
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Sep 8, 2011 9:57 PM in response to drdocumentby IdleWander,I wanted to add to this that it is not limited to Xerox or their drivers, I am using a Dell 3100CN with the generic post script drivers and the I am having the same issue. In my opinion Xerox is correct it is an issue with Mac OS Lion and also 10.6.8
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Sep 9, 2011 8:26 AM in response to drdocumentby Heva,Hi, this is just to add the Xerox WC7120 to the list of devices having this problem with Lion. I also updated the drivers to the 2.32.0 version but nothing has changed, thanks
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Sep 9, 2011 10:52 AM in response to drdocumentby Viridiangreen,also having same problem, please post solution.
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Sep 9, 2011 4:47 PM in response to drdocumentby shameel,Also have the same problem Lexmark 543dn
"The optical photoconductor needs to be replaced'
Device Information
Asset Tag
=
Page Count
= 8058
Installed Memory
= 128 MB
Processor Speed
= 500MHZ
TLI
= 3001385
Machine Type
= 7525-131
Engine ID
= 21
AA
= 01f7
CalSet
C
= 2.1000 1.0000
0.2068 7.0519
M
= 2.3000 1.0000
0.1750 6.5871
Y
= 2.3000 1.0000
0.0000 0.0000
K
= 6.5000 1.0000
0.0000 0.0000
Scanner Version
= AFL.EL.S104
Loader
= LL.EL.P424-0
Kernel
= FPR.APS.F254-0
Base
= LL.EL.P424-0
Network
= NR.APS.N434-0
Network Drvr
= LL.EL.P424-0
Engine
= LU.AS.E308B-0
Font
= 8.31M02-U5.0
Printhead
= LSU.AS.H017.17
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Sep 14, 2011 7:17 AM in response to drdocumentby SirVive,It must be an Apple OS X 10.7 problem
I'm using an OKI C821 (just printer, no scanner) same problem here
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Sep 15, 2011 5:26 AM in response to drdocumentby Doug Tomlinson,Agree on 10.7 issue. Just received this error from an Oki C6150N as well.