9 Replies Latest reply: May 13, 2012 5:09 AM by ajames76
kmv2009 Level 1 Level 1 (0 points)

I have a brand new MB Air I jsut got today and haven't logged in to.  Powered up,  connected it to wifi and began Setup Assistant/Migration Assistant to transfer stuff from old mac.  When I saw it would take 39 hours, I canceled the migration on the old mac, then on the new mac.  Apparently it already transfered my account from the old Mac, but the password (that works on the old mac) doesn't work on the new mac so I'm locked out of my new Mac.  Clearly it works on the old Mac..and I have the password hint, so I know I'm not typing it wrong.  Something got messed up during the migration?  Help, anyone? 


MacBook Air
  • 1. Re: How can I recover/reset password on brand new Air?
    Kappy Level 10 Level 10 (226,765 points)

    You don't have a properly migrated account. You need to erase the /Users/yourusername/ folder and start over.

  • 2. Re: How can I recover/reset password on brand new Air?
    kmv2009 Level 1 Level 1 (0 points)

    I don't see any /Users.  Just to be clear, I can't log in or get to the terminal on the normal HD.  I can get into the Utilies by selecting the 'recovery hard disk' after doing an option-restart and that's about it. 

  • 3. Re: How can I recover/reset password on brand new Air?
    Kappy Level 10 Level 10 (226,765 points)

    Then just restart your MBA which should pick up where it left off. Back up to where you begin the migration process and just start over.

  • 4. Re: How can I recover/reset password on brand new Air?
    kmv2009 Level 1 Level 1 (0 points)

    Thanks, but again, I am stuck at the login prompt.  I can not resume the Setup Assistant, I can not do anything.  Rebooting simply brings me back to the login prompt.   What I need is a way to get the password reset on the one account that this computer thinks it has.  I believe I need to get to a root shell on the partition that it boots from, and I need the command to set a password or a way to clear this account entirely.  I have no drive and no media to boot from anything other than this drive.  At this point, the migration assistant part is, I think, moot.  Can anyone help?

  • 5. Re: How can I recover/reset password on brand new Air?
    Kappy Level 10 Level 10 (226,765 points)

    I think you need to start from scratch:

    OS X Lion: About Lion Recovery

  • 6. Re: How can I recover/reset password on brand new Air?
    kmv2009 Level 1 Level 1 (0 points)

    Got though to Apple and they gave me the super-secret password reset commnd, which requires booting in recover mode with ctrl-R.  We never figured out what caused the account to get hosed up, but I guess the moral is, always create more than one account, and do that first, before you run Migration Assistant.  I was migrating from Lepoard 10.5.8 to Lion, if that's important.

  • 7. Re: How can I recover/reset password on brand new Air?
    William Rivas Level 5 Level 5 (4,225 points)

    kmv2009 wrote:

     

    I have a brand new MB Air I jsut got today and haven't logged in to.  Powered up,  connected it to wifi and began Setup Assistant/Migration Assistant to transfer stuff from old mac.  When I saw it would take 39 hours, I canceled the migration on the old mac, then on the new mac.  Apparently it already transfered my account from the old Mac, but the password (that works on the old mac) doesn't work on the new mac so I'm locked out of my new Mac.  Clearly it works on the old Mac..and I have the password hint, so I know I'm not typing it wrong.  Something got messed up during the migration?  Help, anyone? 

     

    Try this:

     

    http://osxdaily.com/2011/08/24/reset-mac-os-x-10-7-lion-password/

     

    AppleWill.png

  • 8. Re: How can I recover/reset password on brand new Air?
    coulchester Level 1 Level 1 (0 points)

    I'm having the same problem. Purchased a brand new mackbook air today. out of the box. Ran migraration assistant as instructed. It said i didn't have enough room to transfer everything then locked up. I had to shut down migration assistant. Mackbook air continued to set up. But then i get login screen and my password will not work. Works fine on the mac so i know it is not wrong, but won't work on the macbook air. tried the ctr-r idea but nothing happens. Really (*Y*&^ing annoying after spending $2200 today.

  • 9. Re: How can I recover/reset password on brand new Air?
    ajames76 Level 1 Level 1 (0 points)

    I have the same problem as you everything i try and every restart does the same, i have a mac book snowleopard going to new imac lion, i have no spent 7 hours trying to get in, i have had to make an appointment at the apple store to go and ask ho what why and are you serious when they tell me i will have to have the brand spanking new machine sent away for about a week or some rubbish like that.

    The migration said it will take 39 hours *** so i cancelled it. This has clearly stuffed the whole machine up. Perfect just f'ing perfect, furious is a word that would possibly describe how iam right now. Iam not savy enough to now what all these paths and directories to restart and install will do Lion comes with no disk another epic fail for apple. Less on the gloss and shine and more on the general user help would be great.

     

    This is very dissapointing to say the least. i think this will bethe last apple i ever by. Dump the iphone ipad imac and macbook and go back to a generic pc least you know they are fixable.