Currently Being ModeratedSep 10, 2011 4:44 PM (in response to teacherme)
Also, when I contacted one of the financial institutions the support person said that Mac users have this problem because they all format their statements for PC viewing.....?? I cannot even view the statements so I can take a screenshot, or save the page as a pdf, only a blank page loads. Tried opening in Safari, Firefox and Chrome browsers, no luck!
Currently Being ModeratedSep 10, 2011 4:58 PM (in response to teacherme)
One thing you could try is to change Safari User Agent to emulate Internet explorer. On the Safari menubar select Safari > Develop > User Agent > Internet Explorer.
Note: If the Develop menu does not appear in the menu bar, open Safari preferences, click Advanced, and select “Show Develop menu in menu bar.”
Currently Being ModeratedSep 10, 2011 7:51 PM (in response to captfred)
I was optimistic to try your suggestion, thank you for replying. The only difference this made, however, was that instead of a completely white blank page now there is a completely black blank page. Hmmm, any other ideas?
Currently Being ModeratedSep 10, 2011 8:05 PM (in response to teacherme)
It has nothing to do with your equipment; I've had the same problem with one of my banks. While speaking with their support, they told me that their website is "optimally" viewable with Internet Explorer - I suggested that since it did not work with any other browser, it was somewhat arrogant and presumptuous building a website viewable only with the worst browser on the planet and asked if they were aware that there were other browsers. So, unless the idea works with Safari emulating IE, I'd suggest advising them that you will have no choice but to do your banking at a bank that employs a webmaster who knows how to build a proper website.
Currently Being ModeratedSep 10, 2011 8:11 PM (in response to teacherme)
Why did you install Reader? Any computer advice you get from a bank is certain to be wrong.
Currently Being ModeratedSep 10, 2011 8:15 PM (in response to babowa)
Thanks for the input, and I totally agree about the archaic mentality that "everyone" uses IE, but it is not surprising that the non-creative financial types are not Mac users, right??? I have this problem with 4 different institutions that I previously was able to view all statements until I downloaded LION, so it seems that Lion is the culprit in this dilemna. There must be a solution to this! Anyone else out there with ideas on this problem?
Currently Being ModeratedSep 10, 2011 8:23 PM (in response to teacherme)
I am running Lion - do not use Acrobat Reader (only use Preview) and have no problems currently using several banks' sites. When clicking on "view statement", it will automatically download and immediately open (in Preview) - oddly enough, I have to copy (now called duplicate in lion) the page I'm looking at and name it "Chase bill" and save it because, for some reason (possibly the PC thing): if I don't do that and close the downloaded document, it will turn into a blank page. However, that behavior has been here for some time (certainly before Lion came out).
Currently Being ModeratedSep 10, 2011 8:43 PM (in response to teacherme)
I am using a Lion and have no issues. It is probably a silly question, but have you tried accessing Sedar.com information? That's where I usually go for all financial statements. Hope this helps.
P.S. I am using "preview" that came with the laptop and running MacBook Air Lion 10.7.1
Currently Being ModeratedSep 10, 2011 10:14 PM (in response to babowa)
Eureka! A combination of two suggestions worked! I had to be sure Acrobat Reader was closed (unlike the advise from the bank website), AND I changed Safari's User Agent to emulate Internet Explorer! Neither worked separately, but together it did the trick! Thanks to ALL of you for taking the time to reply to my question.... Mac users ROCK!!
Currently Being ModeratedSep 10, 2011 10:49 PM (in response to teacherme)
Glad you got it figured out and thanks for the feedback!