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Help viewing online financial statements in Lion?

421 Views 10 Replies Latest reply: Sep 10, 2011 10:49 PM by babowa RSS
teacherme Calculating status...
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Sep 10, 2011 4:27 PM

Cannot open online financial statements since I installed Lion. I have updated Adobe Reader software. Any suggestions out there?

  • captfred Level 7 Level 7 (26,225 points)
    Currently Being Moderated
    Sep 10, 2011 4:58 PM (in response to teacherme)

    One thing you could try is to change Safari User Agent to emulate Internet explorer.  On the Safari menubar select Safari > Develop > User Agent > Internet Explorer.

     

    Note: If the Develop menu does not appear in the menu bar, open Safari preferences, click Advanced, and select “Show Develop menu in menu bar.”

     

    Regards,

    Captfred

  • babowa Level 7 Level 7 (22,060 points)
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    Sep 10, 2011 8:05 PM (in response to teacherme)

    It has nothing to do with your equipment; I've had the same problem with one of my banks. While speaking with their support, they told me that their website is "optimally" viewable with Internet Explorer - I suggested that since it did not work with any other browser, it was somewhat arrogant and presumptuous building a website viewable only with the worst browser on the planet and asked if they were aware that there were other browsers. So, unless the idea works with Safari emulating IE, I'd suggest advising them that you will have no choice but to do your banking at a bank that employs a webmaster who knows how to build a proper website.

  • Linc Davis Level 10 Level 10 (107,660 points)
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    Sep 10, 2011 8:11 PM (in response to teacherme)

    Why did you install Reader? Any computer advice you get from a bank is certain to be wrong.

  • babowa Level 7 Level 7 (22,060 points)
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    Sep 10, 2011 8:23 PM (in response to teacherme)

    I am running Lion - do not use Acrobat Reader (only use Preview) and have no problems currently using several banks' sites. When clicking on "view statement", it will automatically download and immediately open (in Preview) - oddly enough, I have to copy (now called duplicate in lion) the page I'm looking at and name it "Chase bill" and save it because, for some reason (possibly the PC thing): if I don't do that and close the downloaded document, it will turn into a blank page. However, that behavior has been here for some time (certainly before Lion came out).

  • volodya Calculating status...
    Currently Being Moderated
    Sep 10, 2011 8:43 PM (in response to teacherme)

    I am using a Lion and have no issues. It is probably a silly question, but have you tried accessing Sedar.com information? That's where I usually go for all financial statements. Hope this helps.

     

    P.S. I am using "preview" that came with the laptop and running MacBook Air Lion 10.7.1

  • babowa Level 7 Level 7 (22,060 points)
    Currently Being Moderated
    Sep 10, 2011 10:49 PM (in response to teacherme)

    Glad you got it figured out and thanks for the feedback!

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