1 80 81 82 83 84 Previous Next 2,928 Replies Latest reply: Jun 11, 2014 2:44 AM by Gen Zero Go to original post Branched to a new discussion.
  • 1,215. Re: Lion randomly crashes - black screen
    joshT216 Level 1 Level 1 (0 points)

    Kalles, the solution may only work for you. Since I am able to replicate this problem now pretty consistently, I tried your solution. For me, everything locks up, including sound. Hit the dim/brightness keys several times to no avail.

  • 1,216. Re: Lion randomly crashes - black screen
    gavingough Level 1 Level 1 (0 points)

    As far as I know, the only way to recover from a Black Screen system crash is to press and hold the power button, a hard reset. Anybody know of a different way of escaping from a BSOD?

     

    I can replicate the BSOD by trying to look at any document version history in Pages or Preview and, sadly, pressing the display brightness keys didn't work for me either.

     

    Unfortunately, amongst other losses, these regular system crashes have corrupted my iPhoto library and the database can't be repaired. Thank goodness for regular backups.

  • 1,217. Re: Lion randomly crashes - black screen
    joshT216 Level 1 Level 1 (0 points)


    gavingough wrote:

     

    As far as I know, the only way to recover from a Black Screen system crash is to press and hold the power button, a hard reset. Anybody know of a different way of escaping from a BSOD?

     

    Yelling at the computer does not work. Nor does crying. For me, a hard reset is the only way to "get out" of the blackscreen. I would also caution leaving the BSOD on for exteded periods as it seems to really heat up the machine.

  • 1,218. Re: Lion randomly crashes - black screen
    gavingough Level 1 Level 1 (0 points)

    Apple have had a problem with NVIDIA graphics cards before. This is a quote from Apple in July 2008

     

    "NVIDIA have publicly acknowledged a higher than normal failure rate for some of their graphics processors due to a packaging defect. At that same time, NVIDIA assured Apple that Mac computers with these graphics processors were not affected. However, after an Apple-led investigation, Apple has determined that some MacBook Pro computers with the NVIDIA GeForce 8600M GT graphics processor may be affected. If the NVIDIA graphics processor in your MacBook Pro has failed, or fails within two years of the original date of purchase, a repair will be done free of charge, even if your MacBook Pro is out of warranty."

     

    After that acknowledgement, Apple replaced the faulty NVIDIA cards free of charge and offered refunds to anyone who had paid for a repair, whether or not their Mac was still inside the warranty period.

     

    With that precedent in existence, I wonder how much longer it will be before users experiencing problems with mid-2010 Macs are afforded the same courtesy.

     

    We live in hope

  • 1,219. Re: Lion randomly crashes - black screen
    Tess888 Level 1 Level 1 (5 points)

    Thanks for the information about the brightness buttons...

     

    The fact that you just now notice the BSOD after the last security update, points to bigger problems that an NVidia chip. Lion uses "ASLR, which involves rearranging memory in an application, making it significantly harder for hackers to exploit software vulnerabilities because they don’t know where their potential targets are located." http://gadgetwise.blogs.nytimes.com/2011/07/29/lions-upgraded-robust-security-fe atures/

    It's almost as if Lion is asking the hardware to perform only at  top specs, and most hardware CPUs and ram have variations in how close to perfect they are manufactured...and these variations have always been the norm in tech manufacturing. SL used ASLR in a much less demanding way...if Apple wants to push the "perfect" OS Lion, it had better start manufacturing "perfect" computers, which I don't see happening. It's almost as if they've designed a futuristic OS for hardware that doesn't quite measure up yet!

  • 1,220. Re: Lion randomly crashes - black screen
    Tess888 Level 1 Level 1 (5 points)

    There are problems everywhere, not only for the 2010 mid MBP

    ... http://www.geek.com/articles/chips/macbook-pro-2011-owners-experiencing-hard-fre eze-problem-20110321/

     

    And a discussion forum longer than this one involving the 17" 2011 MBP... https://discussions.apple.com/thread/2768351?threadID=2768351

     

    This is one big mess....

  • 1,221. Re: Lion randomly crashes - black screen
    Tess888 Level 1 Level 1 (5 points)

    If you need to actually get some work done despite all of this BSOD mess, I've heard of several cases here at work where turning off sleep and screensaver restored stability to the computer...go to System Preferences / Energy Saver / and just let your display go to sleep after an hour or whatever time you choose. Also check "put the hard disk(s) to sleep when possible" option. It's far from a perfect solution, but it may buy some time until Apple sorts out this mess...sort of a low power workaround.

  • 1,222. Re: Lion randomly crashes - black screen
    gavingough Level 1 Level 1 (0 points)

    I wish it were that easy to get around @Tess888 but, for me at least, no changes to the Energy Saver preferences have helped. My system continues to crash.

     

    The only way I have been able to reduce the number of BDOS System Crashes is to install the gfxCardStatus third-party application (available here), use it to force the computer to only use the integrated graphics card and to turn off Automatic Graphics Switching in the Energy Saver preferences.

  • 1,223. Re: Lion randomly crashes - black screen
    Tess888 Level 1 Level 1 (5 points)

    Too bad it didn't work gavingough...I've just been reading some entries from another thread on the Apple forums, and it does seem that writing to Tim Cook, the new Apple CEO, actually got a response...

    at the following url, https://discussions.apple.com/thread/2768351?start=1590&tstart=0  please read the posts by maddeen  --This entire situation is maddening.

     

    < Edited by Host >

  • 1,224. Re: Lion randomly crashes - black screen
    Tess888 Level 1 Level 1 (5 points)

     

    Taken from the forum link below:

     

    https://discussions.apple.com/thread/2768351?start=1590&tstart=0

     

     

    So... the email to tim cook was delivered - and i got a recall from a department called Apple Executive Relations EMEIA She said this is the highest department for support!

    I told them about this thread and the couple of users who got the same problem. I also pleased her to redirect the problems to the Apple headquarters that sometime somebody will give a statement within this thread.

    For myself i´ll have to wait for my appointment on 27 of september at the technical service - after that i have to reply to the person from Apple Executive Relations EMEIA if my problem was solved or not.

     

    For now i have a good feeling - hopefully this persists after i´m back from the technical service without having problems.

     

    I´ll give feedback as soon as i can.

     

  • 1,225. Re: Lion randomly crashes - black screen
    modestmoose Level 1 Level 1 (0 points)

    Just thought I'd add my two bits and share my unique situation.  I own a mid-2010 MacBook Pro 2.4Ghz with hi-res screen 8GB RAM and 500 GB 7200RPM HD.  It is out of warranty.  I took my computer in yesterday to the genius bar and they were able to replicate the BSOD fairly easily.  They tested my computer using the Lion OS installed on my machine, and then also ran a fresh install of Lion from an external HD.  They were able to replicate the BSOD both times.  They wanted to do more tests, so they asked if I would leave my computer with them overnight.  I agreed. 

     

    This is where it gets odd.  They called today and told me they couldn't identify the exact problem that was causing the BSOD, but that it was apparently a "hardware issue."  I went into the store today and they said they wanted to send the computer off to a repair "depot" and would charge me a flat rate of $310 for whatever repairs the computer needed.  I asked if they thought they would replace the logic board and they said "we really don't know what's wrong with it."  I had a feeling the person I was talking to hadn't actually worked on my computer.  So I asked to talk to the genius who had run the diagnosis.  He wasn't in.  So I decided I could wait a little longer to see how this all plays out and I took my laptop home.  I was not charged for the diagnosis.

     

    $310 is not the cost of a logic board replacement.  Right?  So, I now ask, is Apple aware of this situation and they just don't know how to deal with it?  Do they know it is their fault and is that why they are offering $300 flat-rate repairs?  Hmmmm. 

     

    For now I am somewhat pacified by the ability to switch to Integrated graphics using gfxCardStatus.  I am anxious to see how Apple handles this.

  • 1,226. Re: Lion randomly crashes - black screen
    kartchen Level 1 Level 1 (0 points)

    I had almost IDENTICAL response as modestmoose has experienced. The Apple Store I went to is at Burlingame, CA. But I had a bit worse experiences than you. I basically deposited my computer for them to run extended diagnositic Thursday morning and they said they will call me in the afternoon. They didn't and I have to call once on Friday, once on Saturday, both times they said it's still ongoing....   I was already very displeased, it's just running a diagnostic, how can it take so long!!   Anyway, I think this is more of a store issue on this part.

    Back to the BSOD problem, so I got a call this morning to pick my computer up, so I did. And when I went in, they said they can't reproduce the problem (just like what modestmoose has experienced) so nothing is fixed. I am very ******, so I said may I stay to try my computer out, they said of course, and after 5 minutes, BSOD happened!! (Can't believe they tested for 3 days and said can't reproduce the problem!? What kind of SOP response is taht? = =)  So I showed the "genius" and he was like, OK, so here we are again type of expression. And basically he started to explain the $310 flat rate repair at their repair center. After hearing what modestmoose has said, I believe this is what APPLE has possibly internally asked their employees to do for us who suffered the BSOD issues. And I am very displeased.

    So when I tried to explain this thread and this thing to the "Genius," he started being reasoning rediculously. He kept trying to use the car out of warranty synonyms to me. And he said thousands responses here means NOTHING because they sold far more than that, and if this is really a universal issue, he will expect seeing this problem everyday! I don't know where he learned his reasoning and logic course, but basically I told him first, not everyone bought the same MBP (mid-2010 i7). Second, people who had problem and came here and POST probably is just 1/10th of people with the problem. Third, not all the mid-2010 users have updated to Lion. And if thousands responses on the forum means nothing to Apple, I don't even know what are we doing here. I hope there is more of a direct way to tell them how suck this issue is. But this guy kept saying his synonym makes lots sense and said Lion used lots graphic power that's why I saw the problem. And he said if I drove 40miles a day (OSX 10.6) and suddenly drove 60miles a day (OSX 10.7), my car might have problem and will need to be repaird and that would be out of my pocket too if it's out of warranty. So the way he sees the $310 charge is very reasonable. It's being so ridiculous wrong and I decided to just leave without even arguing. But this thing again gave me a very bad impression with all the genius bar experiences I have so far. And if Apple wants all of us to pay $310 to fix this issue, it's totally shame on them. I see no reason how can a faulty component they used became a fault on customer's end? So after Steve Jobs' resigned, that's what the Apple gonna become? A company like M$? Charge everything and believed they don't have any problem? That's what the genius behaved like for sure. Really *****~

  • 1,227. Re: Lion randomly crashes - black screen
    wired00 Level 1 Level 1 (0 points)

    @ Kartchen Please do yourself and everyone a favour and call Apple complaints. Tell them everything that happened and complain about that guy. He should not be involved in customer relations ...

  • 1,228. Re: Lion randomly crashes - black screen
    modestmoose Level 1 Level 1 (0 points)

    kartchen:

     

    Just to clarify, the geniuses at the store I went to WERE able to reproduce the BSOD, plenty of times and they were fairly courteous.  It sounds like you were treated poorly.  I don't feel that I was treated poorly, I was just given the run around required by Apple protocol.  Sounds like you had a very frustrating experience.  Also, I like your logic better than the genius' with regard to the car metaphor.  I hope good logic has some role in Apple's solution to this problem. 

     

    Here's some logic: if there really are so few computers with this issue, why not recall and replace them all and avoid the bad PR and potential loss of future customers?  The problem must be big enough that Apple has deemed a recall to be cost ineffective.

  • 1,229. Re: Lion randomly crashes - black screen
    pjfish Level 1 Level 1 (0 points)

    Just chiming in here as another owner of a mid-2010 MBP (i5 2.4 GHz) with BSOD problems. I took it in to the Apple Store yesterday, and as with many others here they wanted to run their sequence of tests on the computer overnight. I'm now waiting to hear back, so we'll see what they say.

     

    I have one interesting thing to add, though I'm not sure how relevant it is... My brother recently bought a new Macbook Air with Lion preinstalled. After I told him about the issues with my MBP, he said he's seen a few BSODs on his Macbook Air. Apparently it's only happened to him a handful of times--not enough for him to take any action. Curiously enough, he said these BSODs always happened on wake from sleep. I thought that was curious, since his symptoms sound so similar to mine (only much less frequent). Anybody else heard anything similar?

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