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Lion randomly crashes - black screen

515386 Views 2,925 Replies Latest reply: Apr 13, 2014 6:55 AM by paulohco RSS Branched to a new discussion.
  • gavingough Calculating status...
    Currently Being Moderated
    Sep 13, 2011 9:43 PM (in response to Notomys)

    I have written to Apple CEO Tim Cook about this issue. I didn't expect a response, to be honest but after just a few hours received a phone call from Apple staff in San Jose. I have been promised a further call later today.

  • rapid10 Calculating status...
    Currently Being Moderated
    Sep 13, 2011 11:01 PM (in response to dunraz)

    aexis, I think there are two scenarios.

     

    1. The logic board is corrupt. Therefore some people told that they still have the problem with BSOD, even when they downgraded to Snow Leopard.

     

    2. It could be a software issue. The reasons told RichHolland some posts above.

  • CKSEE Calculating status...
    Currently Being Moderated
    Sep 14, 2011 7:24 AM (in response to rapid10)

    MBP 2010 i5 - I too have the random BSOD but only when waking from sleep. Very frustrated.

  • MjayNL Calculating status...
    Currently Being Moderated
    Sep 14, 2011 7:26 AM (in response to whetty101)

    So I took my MBP 2010 to the Apple Store today and asked them about the problem, they laughed and told me that they couldn't do anything. Sure, they could try another logic board but this wasn't going to help.

     

    The only thing I could do is wait...

  • Pomar Calculating status...
    Currently Being Moderated
    Sep 14, 2011 8:21 AM (in response to whetty101)

    I’ve just discovered that when I get the black screen if I move the display (as if I was going to shut down the computer) I get the light back on the display.

     

    I’m using a white MacBook (Early 2009), NVIDIA GeForce 9400M 256 MB, Lion 10.7.1.

  • Rick Auricchio Level 2 Level 2 (280 points)
    Currently Being Moderated
    Sep 14, 2011 10:47 AM (in response to Pomar)

    Pomar, your problem sounds like a mechanical issue with the screen cable, unrelated to the Lion issue. Though the problem may have happened since you installed Lion, it's probably coincidental. Nobody else has reported that moving the screen changes anything.

  • Mark Marin Calculating status...
    Currently Being Moderated
    Sep 14, 2011 11:06 AM (in response to Rick Auricchio)

    Sometimes (not usually) when my 2010 MacBook Pro appears to have the Black Screen of Death if I close my MBP, wait for the white LED to start cycling like it's asleap, then open it up again the screen lights up and I can use my computer at least long enough to save and quit things (eventually it will get the spiining beachball on every app).

     

    Other times things seem to be going well and all of a sudden half or none of my apps can connect to the Internet. If I can shut off WiFi my computer won't hang but sometimes trying to shut down WiFi causes the SBBoD to appear on every app. If I can shut off WiFi usually I can wait 30 seconds and reenable it and often all is OK.

     

    These quirks never happened before Lion, and for my computer almost never happen unless the computer has been allowed to go to sleep first. If it never sleeps Aperture, etc. all work pretty normally with a rare hang (once or twice a week) similar to when I was using Snow Leopard.

  • gavingough Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 14, 2011 12:27 PM (in response to gavingough)

    I'm pleased to report that after writing to Apple CEO Tim Cook I received calls from Apple staff in San Jose and then in Singapore - I'm based in Bangkok. I have been promised either a free replacement, pre-tested logic board or a replacement computer for my out-of-warranty mid-2010 MacBook Pro. I am assured that this will solve my BSOD problems.

  • Mondo Generator Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 14, 2011 1:47 PM (in response to gavingough)

    After 92000 pageviews and 1200 posts the answer is that we're all personally have to email Tim Cook to get our **** done.

  • Mark Marin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 14, 2011 1:59 PM (in response to Mondo Generator)

    Want to post his email address? I'm game...

  • brpkd2 Calculating status...
    Currently Being Moderated
    Sep 14, 2011 2:11 PM (in response to whetty101)

    I have a Macbook pro 2.66 GHz i7 4 GB 1067 MHz DDR3.. and know nothing about computers. However, after reading many posts on this site, I feel pretty well educated.  I have the "BSOD" as you all put it and it is completely random, but I have found I can trigger it by clicking on the second page of effects in photobooth and you all helped me figure out.. 

     

    I am out of warranty... so that's a problem. but I never had this problem before my lion upgrade. In fact, I had no problems. 

     

    The problem is not fixable by me, and applecare has walked me through numerious reinstalls and partition creations and still the persistent BSOD never sleeps, or always sleeps, however you wanna put it lol...

     

    anyway, i need a solution. any ideas? you guys seem to have it more figured out than the geniuses... they all, like you all have mentioned, have "never heard of the problem" . this is fine, I doesnt bother me that they've "never heard of it" cuz they have now from all of us.

     

    aiiiight. well im expected a call back from applecare and Im going to tell him the BSOD hasnt stopped even after the new partition and install. 

     

    any suggestions on what to say to applecare to convince them to do whatever they need (new logic board possibly?) to fix my computer free of charge with it being out of warranty?

     

    THANKS GUYS. btw i shld email tim cook too lol

  • brpkd2 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 14, 2011 2:12 PM (in response to brpkd2)

    i forgot to mention MID-2010 macbook pro.. to make my post all the more relevant. 

  • techman28 Calculating status...
    Currently Being Moderated
    Sep 14, 2011 6:36 PM (in response to brpkd2)

    Well I picked up my MacBook Pro from the Apple Store again yesterday.  This time they ACTUALLY replaced my logic board.  So far everything is working perfectly!  I have not had any BSOD's or any other problems.  It has only been 1 day so far but before the replacement logic board I could get a BSOD within 5-10 minutes of turning on the laptop.   So it seems like the issue has been fixed for me and it seems as if the problem really is hardware related and can be fixed with a raplacement logic board!

     

    Good luck to everyone else with this problem and I would suggest that you really fight to get a (free) replacement logic board from Apple. 

     

    Also just as a side note, when the Apple Store ran their "intensive" hardware tests on my MacBook Pro with the original logic board, they were not able to find anything wrong with it.  But the replacement fixed it for me so obviously their hardware tests are not able to detect the problem. 

  • Deskatur Calculating status...
    Currently Being Moderated
    Sep 15, 2011 12:31 AM (in response to techman28)

    Last Friday i went to apple store and talk about the problem with my macbook pro Intel Core i7  / NVIDIA GT330M

    graphics issue and i was surprise what the technician said to me about the replasing the logic board .

     

    He said that "replaced parts install to systems is not new parts" .. not brand new ( repared parts )

     

    I think thats why most of guys replaced  logic board didnt fix the problem , It shoud be brand new

  • iRod_Shuffle Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 15, 2011 4:35 AM (in response to whetty101)

    Lol my brand new 2011 Macbook Pro replacement got this error right after I updated the firmwire.

     

    Interval Since Last Panic Report:  140282 sec

    Panics Since Last Report:          1

    Anonymous UUID:                    DA8C4AAC-47A0-4FE5-B402-EB9F7E354662

     

     

    Thu Sep 15 12:23:37 2011

    panic(cpu 6 caller 0xffffff80002c268d): Kernel trap at 0xffffff7f8092c41a, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x0000000000100000, CR4: 0x00000000000606e0

    RAX: 0x0000000000000000, RBX: 0xffffff8013f49f00, RCX: 0x0000000000000040, RDX: 0xffffff8003fd1580

    RSP: 0xffffff80f0f7bb20, RBP: 0xffffff80f0f7bb40, RSI: 0xffffff8013f49f00, RDI: 0xffffff8003fd1570

    R8:  0x0000000000000018, R9:  0xffffff8013cf57c0, R10: 0x0000000000000002, R11: 0xffffff800061e4e6

    R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0xffffff8013ea7200, R15: 0x0000000000000000

    RFL: 0x0000000000010286, RIP: 0xffffff7f8092c41a, CS:  0x0000000000000008, SS:  0x0000000000000000

    CR2: 0x0000000000000000, Error code: 0x0000000000000000, Faulting CPU: 0x6

     

     

    Backtrace (CPU 6), Frame : Return Address

    0xffffff80f0f7b7e0 : 0xffffff8000220702

    0xffffff80f0f7b860 : 0xffffff80002c268d

    0xffffff80f0f7ba00 : 0xffffff80002d7a3d

    0xffffff80f0f7ba20 : 0xffffff7f8092c41a

    0xffffff80f0f7bb40 : 0xffffff7f8092d1f8

    0xffffff80f0f7bb60 : 0xffffff7f8092b994

    0xffffff80f0f7bb90 : 0xffffff7f8092ba85

    0xffffff80f0f7bbb0 : 0xffffff80006264cd

    0xffffff80f0f7bc00 : 0xffffff8000626cfe

    0xffffff80f0f7bc80 : 0xffffff8000627079

    0xffffff80f0f7bcc0 : 0xffffff8000627251

    0xffffff80f0f7bd00 : 0xffffff800061f2bb

    0xffffff80f0f7bd40 : 0xffffff7f80870c11

    0xffffff80f0f7bd70 : 0xffffff7f808711c4

    0xffffff80f0f7bde0 : 0xffffff7f80a947a2

    0xffffff80f0f7be40 : 0xffffff7f80a94377

    0xffffff80f0f7be60 : 0xffffff80006264cd

    0xffffff80f0f7beb0 : 0xffffff8000626cfe

    0xffffff80f0f7bf30 : 0xffffff8000627079

    0xffffff80f0f7bf70 : 0xffffff8000625c5f

    0xffffff80f0f7bfb0 : 0xffffff8000820057

          Kernel Extensions in backtrace:

             com.apple.iokit.IOUSBFamily(4.5)[A16EBA08-CCA1-3AA5-9104-593147799CC3]@0xffffff 7f8085c000->0xffffff7f808aafff

                dependency: com.apple.iokit.IOPCIFamily(2.6.7)[6D54F06A-46B7-37FC-AF22-DE68DC18A1A3]@0xffff ff7f8083e000

             com.apple.driver.AppleUSBComposite(3.9)[F4A90B1B-103A-34EF-95AC-0AA68ACBFFFA]@0 xffffff7f80a93000->0xffffff7f80a98fff

                dependency: com.apple.iokit.IOUSBFamily(4.5.0)[A16EBA08-CCA1-3AA5-9104-593147799CC3]@0xffff ff7f8085c000

             com.razer.common.razerhid(1.2)[C58C5D95-EE17-3FD6-0358-42A15977A5FF]@0xffffff7f 8092a000->0xffffff7f8093bfff

                dependency: com.apple.iokit.IOUSBFamily(4.5.0)[A16EBA08-CCA1-3AA5-9104-593147799CC3]@0xffff ff7f8085c000

                dependency: com.apple.iokit.IOHIDFamily(1.7.0)[B1357CF2-C9CC-35A8-9841-B1505784CCF5]@0xffff ff7f808b7000

                dependency: com.apple.iokit.IOUSBHIDDriver(4.4.5)[23681705-B0B8-3004-880A-18DE7D623B02]@0xf fffff7f80922000

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    Not yet set

     

     

    Kernel version:

    Darwin Kernel Version 11.1.0: Tue Jul 26 16:07:11 PDT 2011; root:xnu-1699.22.81~1/RELEASE_X86_64

    Kernel UUID: D52AAB80-B2BC-3C6E-BBEA-78BD28064998

    System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

     

     

    System uptime in nanoseconds: 5704812593

    last loaded kext at 2499755717: com.apple.BootCache          32 (addr 0xffffff7f81235000, size 40960)

    loaded kexts:

    com.razer.common.razerhid          1.02

    com.apple.BootCache          32

    com.apple.driver.AppleUSBTCKeyEventDriver          220.8

    com.apple.driver.AppleUSBTCKeyboard          220.8

    com.apple.driver.AppleIRController          309

    com.apple.iokit.SCSITaskUserClient          3.0.1

    com.apple.iokit.IOAHCIBlockStorage          2.0.1

    com.apple.driver.AppleUSBHub          4.5.0

    com.apple.driver.AppleFWOHCI          4.8.9

    com.apple.driver.AirPort.Brcm4331          511.20.10

    com.apple.driver.AppleSDXC          1.1.0

    com.apple.iokit.AppleBCM5701Ethernet          3.0.8b2

    com.apple.driver.AppleEFINVRAM          1.5.0

    com.apple.driver.AppleAHCIPort          2.2.0

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleUSBEHCI          4.5.0

    com.apple.driver.AppleUSBUHCI          4.4.5

    com.apple.driver.AppleACPIButtons          1.4

    com.apple.driver.AppleRTC          1.4

    com.apple.driver.AppleHPET          1.6

    com.apple.driver.AppleSMBIOS          1.7

    com.apple.driver.AppleACPIEC          1.4

    com.apple.driver.AppleAPIC          1.5

    com.apple.driver.AppleIntelCPUPowerManagementClient          166.0.0

    com.apple.nke.applicationfirewall          3.0.30

    com.apple.security.quarantine          1

    com.apple.driver.AppleIntelCPUPowerManagement          166.0.0

    com.apple.driver.BroadcomUSBBluetoothHCIController          2.5f17

    com.apple.driver.AppleUSBBluetoothHCIController          2.5f17

    com.apple.iokit.IOBluetoothFamily          2.5f17

    com.apple.driver.AppleThunderboltDPOutAdapter          1.5.0

    com.apple.driver.AppleThunderboltDPInAdapter          1.5.0

    com.apple.driver.AppleThunderboltDPAdapterFamily          1.5.0

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.1.8

    com.apple.driver.AppleUSBMultitouch          220.23

    com.apple.driver.AppleUSBMergeNub          4.4.5

    com.apple.iokit.IOUSBHIDDriver          4.4.5

    com.apple.driver.AppleUSBComposite          3.9.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.0.1

    com.apple.iokit.IOBDStorageFamily          1.6

    com.apple.iokit.IODVDStorageFamily          1.6

    com.apple.iokit.IOCDStorageFamily          1.7

    com.apple.driver.XsanFilter          403

    com.apple.iokit.IOAHCISerialATAPI          2.0.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.0.1

    com.apple.driver.AppleThunderboltNHI          1.2.8

    com.apple.iokit.IOThunderboltFamily          1.6.3

    com.apple.iokit.IOUSBUserClient          4.4.5

    com.apple.iokit.IOFireWireFamily          4.4.5

    com.apple.iokit.IO80211Family          400.40

    com.apple.iokit.IOEthernetAVBController          1.0.0d5

    com.apple.iokit.IONetworkingFamily          2.0

    com.apple.iokit.IOAHCIFamily          2.0.7

    com.apple.iokit.IOUSBFamily          4.5.0

    com.apple.driver.AppleEFIRuntime          1.5.0

    com.apple.iokit.IOHIDFamily          1.7.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          165

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          326

    com.apple.iokit.IOStorageFamily          1.7

    com.apple.driver.AppleKeyStore          28.18

    com.apple.driver.AppleACPIPlatform          1.4

    com.apple.iokit.IOPCIFamily          2.6.7

    com.apple.iokit.IOACPIFamily          1.4

    Model: MacBookPro8,2, BootROM MBP81.0047.B1E, 4 processors, Intel Core i7, 2.2 GHz, 8 GB, SMC 1.69f1

    Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB

    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.100.98.75.10)

    Bluetooth: Version 2.5.0f17, 2 service, 19 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB

    Serial ATA Device: MATSHITADVD-R   UJ-8A8

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3

    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0253, 0xfa120000 / 5

    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8

    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

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