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Lion randomly crashes - black screen

515513 Views 2,925 Replies Latest reply: Apr 13, 2014 6:55 AM by paulohco RSS Branched to a new discussion.
  • sensodia Calculating status...
    Currently Being Moderated
    Sep 19, 2011 5:09 AM (in response to whetty101)

    COME ON Apple, DO Something or give us the brand new MacBook Pro 2011 !! If not we are going to take lawyers and we will see what happens...

  • RichHolland Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 19, 2011 7:46 AM (in response to whetty101)

    I did an "erase and install" of Lion late last week. I wanted to be able to start from scratch and eliminate as many potential settings/software issues as possible.

     

    The system was stable until this morning. I went to Photo Booth, second screen of effects and BSOD. This was the first time I was able to make it crash using this method. It has been stable in previous attempts.

     

    I called Apple Care again, and they had me run the hardware test from the DVD that originally came with the machine ... not troubles found (of course).

     

    I vented to him a little bit about the lack of acknowledgement on Apple's part that this is a widespread issue. He didn't say much, but he didn't deny that they know about the problem.

     

    He made an appointment for me at my local Apple store.

     

    I'll report back with results.

  • BBinOZ Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 19, 2011 7:58 AM (in response to sensodia)

    Hello All

     

    I have been disheartened in recent months about this BSOD. However I just downloaded a possible fix for my issues.  I have been using gfxCardStatus to run my:

    • MacBook Pro April 2010
    • model Identifier (MacBookPro6,2),
    • Intel Corei5 (Dual Core) with an NVIDIA GeForce GT 330M and Intel HD Graphics.

     

    However I could only use integrated... Now I went to the NVIDIA site and downloaded the 9-9-2011 NVIDIA CUDA Driver  and I just spent 10 mins on Photo Booth trying desparately to crash the GPU... No Crash.  Woo Hooo!  Heres the link --> http://www.nvidia.com/object/macosx-cuda-4.0.50-driver.html

     

    Before Photo Booth was sure to crash the GPU within 20 seconds. 

    By the way I am running OSX LION 10.7.1 (no betas).  I suggest if your specs are the same as mine you may wish to try this out.

     

    Cheers

  • SpikyJake Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 19, 2011 8:17 AM (in response to whetty101)

    Just a thought for those of you who have upgraded to Lion and did not have a problem with SL AND apple is unwilling to help you.  For the time being for a different temporary fix, you may want to create a small partition with SL on it.  You should still be able to run many programs on your Lion partition from your SL partition.  Definitely not perfect, and I would still push apple to fix it, but it's an option. 

     

    By the way, I'm going a week strong without a single crash since my free logic board replacement on my out-of-warranty MBP...

  • gopackgo12 Calculating status...
    Currently Being Moderated
    Sep 19, 2011 8:55 AM (in response to BBinOZ)

    Hello there.

    Just wanted to update on the CUDA suggestion...

    Mid 2010 MBP core i5 nVidia 330M

    OSX 10.7.2 beta 11C57

    CUDA driver (as suggested)

     

    still BSOD like usual.

     

    Please try and open more porgrams than just photobooth.

    Try opening Mail.app + Fusion + iPhoto + Safari + App store + a couple more and then open Photobooth.

    Let me know how it will work out.

  • Ian Kelleigh Level 1 Level 1 (135 points)
    Currently Being Moderated
    Sep 19, 2011 8:57 AM (in response to BBinOZ)

    I've never used those CUDA drivers before. What issues could arrise from using these and what is the process to backup the current drivers?

     

    Are these the same drivers that Apple uses in their updates? Are these drivers tested by other software authors for their games for example?

  • hotplug Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 19, 2011 9:18 AM (in response to gopackgo12)

    Same here with Cuda

     

    Mid 2010 MBP core i5 nVidia 330M

  • Feynmanfan Calculating status...
    Currently Being Moderated
    Sep 19, 2011 1:50 PM (in response to whetty101)

    OK, I've decided to join the party.  I have a mid-2010 MBP and this is summary of my experience thus far:

     

    • Downloaded OS 10.7 on first day it was available.  BSOD on average of several times per day.
    • Lived with situation for a couple weeks until reading about BSOD problems plauging mid-2010 MBP's.
    • Took MBP in to Genius bar and the genius claimed to have never heard of the problem before and suggested that I reinstall 10.7. 
    • Reverted back to SL, which was much more stable (only a few BSOD's per week on average).
    • Clean install of OS 10.7 last night and was reliably able to induce BSOD by scrolling through Photobooth.
    • Took MBP in to store this morning where they did another fresh install of 10.7.  Still BSODing within seconds using the Photobooth trick. 
    • Genius said that the next step is to leave MBP for deep testing (or something to that effect).
    • Left MBP at the store for testing and requested that any hardware replacement be done at no charge due to the prevelance of this issue (I didn't purchase AppleCare when the warranty expired).

     

    Other notes: The genius claims never to have never seen this problem and seemed very reluctant to discuss the evidence raised in this thread.  He assured me that there is no offical trouble report from Apple, which leads me to believe that is was aware of this issue, otherwise how could he make that assertion without looking it up?  He also stated that Apple's official position is that problems raised in the forums do not constitute evidence of systemic problems as they are created by a "vocal few".  And so it is that my voice is added to the chorus :-O!

     

    At this point my approach is to wait and see what they come back with.  If they want to change out the logic board at no cost I'll certainly go for it, but if they want to charge me I will to try to escalate the matter for reconsideration.  Failing that, I will take my MBP back, roll back to SL, and hope that the next release of OS 10.7 will contain drivers that will solve the problem.  Will post my results here . . .

  • m.cascio Calculating status...
    Currently Being Moderated
    Sep 19, 2011 3:22 PM (in response to sensodia)

    I have bad news for you, I have the exact same issues on a 13" 2011 MacBook Pro i7...

     

    I went today at my local Apple Store, the genius told me to wait until next release or eventually downgrade to snow leopard until then...

  • Mozart Calculating status...
    Currently Being Moderated
    Sep 19, 2011 5:10 PM (in response to m.cascio)

    M.castio, are you sure that you have exactly the same problem as we do?

    2011 13' mbp has intel hd graphics only.

  • Ennex Calculating status...
    Currently Being Moderated
    Sep 19, 2011 7:03 PM (in response to whetty101)

    This is confirmed

     

    I have an early 2011 13' MPB, same problem as you guys

     

    Since the EFI firmware update I've been getting spontaenous crashes, and I'll crash once after resuming lion - a solution to this would be you know...helpful

     

     

     

    Edit: additionally this also happens in bootcamp so that isn't a temp solution either

  • claytonfromportland Calculating status...
    Currently Being Moderated
    Sep 19, 2011 7:39 PM (in response to whetty101)

    I've been following this thread for a month and would like to share some findings that I haven't seen reported.

     

    I use my 2010 Macbook Pro every day for work with a large Apple Cinema display plugged in.

    I've been running gfxCardStatus.

     

    1. I never get BSOD when I have my large Apple second display plugged in. NOT EVER. Dynamic switching is ON. You cannot run a second screen with the Integraded Only selection. It always runs perfectly fine 8 hours a day, over 40 hours a week. I've never reproduced BSOD while plugged in with dynamic switching ON.
    2. I never get BSOD when not plugged into the Apple second display running Integraded Only.
    3. I always get BSOD when I unplug from the Apple second display and forget to switch from Dynamic Switching to Integraded Only.

     

    The fact that there is no BSOD at all when using a second display isn't something I've seen anyone else report, so I thought I should let you all know. For me the issue is isolated Dynamic Switching without a second display.

  • captkdawg Calculating status...
    Currently Being Moderated
    Sep 19, 2011 8:24 PM (in response to whetty101)

    I'm having the same problem with the GeForce GT 330M.  Took to the apple store and they said during diagnostics, it crash right away when switching graphics adapters.  They reset the PRAM and ran a bunch more tests and it didn't fail.  Took it home, crashed the next morning.  Additional info below.  Apple, where are you?  There's a lot of people with the same hardware having the same exact issue.  I paid $2500 for this thing just over a year ago and you want to charge me to fix it.  People, raise the roof!!!!!!

     

    Specs and core dump below.

     

      Chipset Model:          NVIDIA GeForce GT 330M

      Type:          GPU

      Bus:          PCIe

      PCIe Lane Width:          x16

      VRAM (Total):          512 MB

      Vendor:          NVIDIA (0x10de)

      Device ID:          0x0a29

      Revision ID:          0x00a2

      ROM Revision:          3560

      gMux Version:          1.9.21

      Displays:

    Display Connector:

      Status:          No Display Connected

    Display Connector:

      Status:          No Display Connected

     

     

     

    Mon Sep 19 20:29:04 2011

    panic(cpu 0 caller 0xa3cc97): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xa7375000 0x0a5480a2, D0, P3/4

    Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)

    0x83bea188 : 0x21b837 (0x5dd7fc 0x83bea1bc 0x223ce1 0x0)

    0x83bea1d8 : 0xa3cc97 (0xc5222c 0xcc2840 0xc60f88 0x0)

    0x83bea278 : 0xb575db (0xe081804 0xe274004 0x100 0xd1c2b6)

    0x83bea2c8 : 0xb4e5d4 (0xe274004 0x100 0x83bea2f8 0xa2c774)

    0x83bea2f8 : 0x16f5965 (0xe274004 0x100 0x438004ee 0x83bea308)

    0x83bea438 : 0xb76258 (0xe274004 0xd5c3004 0x0 0x0)

    0x83bea478 : 0xa45e2b (0xe274004 0xd5c3004 0x0 0x0)

    0x83bea518 : 0xa4250a (0x0 0x9 0x0 0x0)

    0x83bea6c8 : 0xa4453e (0x0 0x600d600d 0x702b 0x83bea6f8)

    0x83bea798 : 0xd07eae (0xc1d00045 0xbfef0033 0xbfef0034 0x857c)

    0x83bea808 : 0xd17734 (0xf54e400 0xf548600 0x8 0x3)

    0x83bea828 : 0xd3c322 (0xf548600 0xb 0x83bea848 0xc188)

    0x83bea858 : 0xd3cb3d (0xf281000 0x0 0x83bea87c 0x0)

    0x83bea888 : 0xd1cd79 (0xf281000 0xa4725080 0x0 0x226)

    0x83bea8d8 : 0xcded0c (0x6d0ca000 0x0 0x0 0x3)

    0x83bea948 : 0xcde40f (0x6d0ca000 0x0 0x2 0x3)

    0x83bea978 : 0xcd405f (0x6d0ca000 0x0 0x2 0x6d2bd000)

    0x83beaab8 : 0xd0d5d8 (0x6d2bd000 0x1 0x83beabcc 0x83beabc8)

    0x83beab68 : 0xccffe1 (0x6d2bd000 0x1 0x83beabcc 0x83beabc8)

    0x83beabe8 : 0x56da06 (0x6d2bd000 0x0 0x83beae3c 0x83beac74)

    0x83beac38 : 0x56e2a5 (0xd5e720 0x6d2bd000 0xe422488 0x1)

    0x83beac88 : 0x56eb59 (0x6d2bd000 0x10 0x83beacd0 0x0)

    0x83beada8 : 0x286638 (0x6d2bd000 0x10 0xe422488 0x1)

    0x83bebe58 : 0x21dbe5 (0xe422460 0xf73e5a0 0x1fd7e8 0x5d43)

    0x83bebe98 : 0x210a86 (0xe422400 0x0 0xe7e9730 0xe11b380)

    0x83bebef8 : 0x216f84 (0xe422400 0x0 0x0 0x0)

    0x83bebf78 : 0x295c57 (0xdf98b08 0x0 0x0 0x0)

    0x83bebfc8 : 0x2a256d (0xdf98b04 0x1 0x10 0xf9cc600)

          Kernel Extensions in backtrace (with dependencies):

             com.apple.GeForce(6.3.6)@0xcc4000->0xd7afff

                dependency: com.apple.NVDAResman(6.3.6)@0x9d6000

                dependency: com.apple.iokit.IONDRVSupport(2.2)@0x9c9000

                dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x925000

                dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x9a7000

             com.apple.nvidia.nv50hal(6.3.6)@0x15bf000->0x19d3fff

                dependency: com.apple.NVDAResman(6.3.6)@0x9d6000

             com.apple.NVDAResman(6.3.6)@0x9d6000->0xcc3fff

                dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x925000

                dependency: com.apple.iokit.IONDRVSupport(2.2)@0x9c9000

                dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x9a7000

  • Austin in CA Calculating status...
    Currently Being Moderated
    Sep 19, 2011 8:37 PM (in response to whetty101)

    Joining the chorus...

    I'm on a mid-2010 MB Pro with 8GB of RAM. Here's my version of this tale:

    1. Initial problems began after installing Lion
    2. Wireless card stopped showing up entirely
    3. Computer automatically rebooted when attempting to shut down (At that time, was NOT having BSOD and KernelPanics)
    4. First trip to Apple Store resulted in newbattery and problems temporarily solved (not for long)
    5. Same problems cropped up again later that day. Second trip to Apple Store resulted in “you needto send it in for repair”
    6. Sent in for repair
    7. New logic board and new heat sensor installed
    8. Got machine back last week. Wireless card now works and shutdown problem has been resolved.
    9. BUT, now I am getting black-screen crashes and KernelPanics
    10. Erased and reinstalled Lion – no change inproblem
    11. Performed hardware check using original 10.6install disc #2 and found no hardware troubles.
    12. Sent back for another repair with a note saying please don't put in a refurbished logic board (based on some of the comments in this thread)

     

    Oh yeah, and at about step 12, I went ahead and bought a new MB Pro. Have to say that all of the repair folks have been super kind during this headache. Hoping the old machine will be sorted out before it's too late to return the new one (14 days).

  • jeanfromdionysos Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 19, 2011 9:08 PM (in response to claytonfromportland)

    claytonfromportland wrote:

     

    I've been following this thread for a month and would like to share some findings that I haven't seen reported.

     

    I use my 2010 Macbook Pro every day for work with a large Apple Cinema display plugged in.

    I've been running gfxCardStatus.

     

    1. I never get BSOD when I have my large Apple second display plugged in. NOT EVER. Dynamic switching is ON. You cannot run a second screen with the Integraded Only selection. It always runs perfectly fine 8 hours a day, over 40 hours a week. I've never reproduced BSOD while plugged in with dynamic switching ON.
    2. I never get BSOD when not plugged into the Apple second display running Integraded Only.
    3. I always get BSOD when I unplug from the Apple second display and forget to switch from Dynamic Switching to Integraded Only.

     

    The fact that there is no BSOD at all when using a second display isn't something I've seen anyone else report, so I thought I should let you all know. For me the issue is isolated Dynamic Switching without a second display.

     

    I can confirm point 1. Never get the crash when my Cinema display is plugged in.

    I am not totally sure on point 2, but I will keep an eye on it. Problem is "Integraded Only" runs the MacBook considerably slower that what I have paid for.

     

    And an observation other developers may be able to confirm, it seems to me that switching (and the subsequent crash) always occurs when an NSView has been configured with "Wants Core Animation" option ON, at the moment animation kicks in.

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