DanRyb

Q: 24" LED Display with 2011 15" MPB

Hey all,

I've had this 24" LED Cinema Display since it came out and have been using it with a 2010 MBP until now - I upgraded to a 2011 15" MPD (2.3 Core i7 with high-rest matte display) and now with this new MPD, I intermittently get the 24" LED display turning all black before going back to showing my display. It's happening pretty often. Is anyone else experiencing anything similar?

MacBook Pro, Mac OS X (10.6.6)

Posted on Feb 26, 2011 1:01 PM

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Q: 24" LED Display with 2011 15" MPB

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  • by pgray,

    pgray pgray Sep 20, 2011 1:42 PM in response to iFrodo
    Level 1 (0 points)
    Sep 20, 2011 1:42 PM in response to iFrodo

    The lastest patch might be targeted to address the 27" Thunderbolt display but in desperation I applied it anyways.

     

    Big mistake. Since applying it my screen flicker my problem has gotten much much worse.  I am seeing flickers every 2 minutes or so.

     

    I have a 30 inch Dell connected by Apple's Dual Link DVI connector to my 2011 15inch Sandy Bridge MacBook Pro.

  • by missilemike,

    missilemike missilemike Sep 20, 2011 3:44 PM in response to pgray
    Level 1 (0 points)
    Sep 20, 2011 3:44 PM in response to pgray

    By some miracle, the 15' extension cable worked for me.  Not a single flicker since I hooked it up, through 16 hours of use.  YMMV of course.

  • by iFrodo,

    iFrodo iFrodo Sep 20, 2011 10:20 PM in response to pgray
    Level 1 (45 points)
    Mac OS X
    Sep 20, 2011 10:20 PM in response to pgray

    pgray wrote:

     

    The lastest patch might be targeted to address the 27" Thunderbolt display but in desperation I applied it anyways.

     

    Big mistake. Since applying it my screen flicker my problem has gotten much much worse.  I am seeing flickers every 2 minutes or so.

     

    I have a 30 inch Dell connected by Apple's Dual Link DVI connector to my 2011 15inch Sandy Bridge MacBook Pro.

    I don't think you applied the Thunderbolt DIsplay Firmware Update on your ACD 24", it's simply impossible to do so, and is not even offered as software update if you don't have a 27" Thunderbolt display and will refuse to install if you try to download and apply it manually (obviously).

     

    You certainly applied the two updates (EFI firmware update 2.2, and Thunderbolt update 1.0) that came before the Thunderbolt DIsplay Firmware update, but certainly not the thunderbolt display update.

  • by davidbatista,

    davidbatista davidbatista Sep 21, 2011 7:55 AM in response to DanRyb
    Level 1 (0 points)
    Sep 21, 2011 7:55 AM in response to DanRyb

    Just wanted to join the club of 2011 15" MBP owners having issues with the 24" display.  I have been on the phone with Apple five times now over this issue and I am still having problems.  I have to say that I am really shocked that Apple has completely dropped the ball on this one.  About three years ago I instituted a wholesale change from PC to Mac for myself personally and everyone in my company (this includes computers, monitors, servers, iPhones, iPads, and iPods).  Luckily, I am the only one that has a Thunderbolt computer at this point (the CEO gets the cool toys first).  The joke is on me... I have about 7 24" displays deployed in my company and there is no way I am going to upgrade anyone else to Thunderbolt machines unless this gets fixed.

  • by martinws,

    martinws martinws Sep 21, 2011 8:13 AM in response to DanRyb
    Level 1 (10 points)
    Sep 21, 2011 8:13 AM in response to DanRyb

    I've also installed the firmware fix on my 2011 15" MBP am still getting the black out issue (on average once a hour) on the my 24in LED display.

     

    I cannot believe this was not fixed in this update. I think it is time for me to nag Apple support directly.

  • by Toni100,

    Toni100 Toni100 Sep 21, 2011 8:26 AM in response to DanRyb
    Level 1 (0 points)
    Sep 21, 2011 8:26 AM in response to DanRyb

    It is impossible. I am from germany and here ii is an unknown issue. I am the only user with this Problem. After 4 month daily contact with the support manager, i get a 27" ACD by paying the difference to my old 24" ACD (165 EUR). No more problemes!!!

  • by NicoNB,

    NicoNB NicoNB Sep 21, 2011 10:58 AM in response to Toni100
    Level 1 (0 points)
    Sep 21, 2011 10:58 AM in response to Toni100

    Just after the new TB 1.0 update I was hopefull that this would solve the problem. It seemed pretty stable for a few hours. But now the flickering is back.

    This is going on with my iMac for 4 months now.

  • by xpastr,

    xpastr xpastr Sep 22, 2011 7:33 AM in response to DanRyb
    Level 1 (0 points)
    Sep 22, 2011 7:33 AM in response to DanRyb

    "Pulled the trigger" yesterday on the new Thunderbolt ACD

    - sold my ACD & an iPod Touch I won as a door prize to local store who sells Apple products

    - took Apple up on their "generous" $200 discount (ha)

    - the unit shipped the same day and will arrive tomorrow

     

    Has anyone else cut their losses and currently using the new display?

  • by Mike95,

    Mike95 Mike95 Sep 22, 2011 7:47 AM in response to xpastr
    Level 1 (45 points)
    Sep 22, 2011 7:47 AM in response to xpastr

    xpastr wrote:

     

    "Pulled the trigger" yesterday on the new Thunderbolt ACD

    - sold my ACD & an iPod Touch I won as a door prize to local store who sells Apple products

    - took Apple up on their "generous" $200 discount (ha)

    - the unit shipped the same day and will arrive tomorrow

     

    Has anyone else cut their losses and currently using the new display?

     

    I don't have the 24" ACD, however I decided to cut my losses with a previous setup and simply buy a referb 27" iMac I intend to use as a display using the Belkin thunderbolt hub with almost the identical benefits of the thunderbolt display (I'll only need to plug in one thunderbolt cable and power to my MacBookAir)...and still have a functional workstation when not plugged in.  The iMac was only $300 more including tax.  I did a small video on the connection options and arrangement here.

     

    http://michael.olivero.com/post/2011/08/30/Connecting-your-Apple-iMac-27-or-Cine ma-Display-using-only-one-connection-similar-to-Thunderbolt-Display.aspx

  • by samaki,

    samaki samaki Sep 23, 2011 12:15 PM in response to pgray
    Level 1 (18 points)
    Apple Watch
    Sep 23, 2011 12:15 PM in response to pgray

    Count me in. Weird but not quite as big a bug to be disruptive.

  • by sprocketnyc,

    sprocketnyc sprocketnyc Sep 23, 2011 12:53 PM in response to DanRyb
    Level 1 (0 points)
    Sep 23, 2011 12:53 PM in response to DanRyb

    Same issue, had a 15' MBP with the 24' ACD and it worked flawlessly, hooked it up to a new i7 Mac Mini, and I get the screen blanking. It seems to be worse when the display is cold ( after the machine has been off or in sleep )

  • by Joey Diaz,

    Joey Diaz Joey Diaz Sep 23, 2011 2:49 PM in response to DanRyb
    Level 1 (5 points)
    Sep 23, 2011 2:49 PM in response to DanRyb

    So today I finally got resolution with Apple.  I paid $200 and traded in my old 24" monitor for the new thunderbolt 27".  I think it's a pretty good deal to get a bigger and better monitor for my older, smaller, non compliant monitor.  I think this is the route people should go if they need a monitor now since there doesn't seem to be any resolution anytime soon.

  • by xpastr,

    xpastr xpastr Sep 23, 2011 2:53 PM in response to Joey Diaz
    Level 1 (0 points)
    Sep 23, 2011 2:53 PM in response to Joey Diaz

    Share the details of the transaction.

  • by Joey Diaz,

    Joey Diaz Joey Diaz Sep 23, 2011 3:11 PM in response to xpastr
    Level 1 (5 points)
    Sep 23, 2011 3:11 PM in response to xpastr

    I first went into the Apple store and showed them the problem and this message board.  A couple days later I called Apple corporate and then one week later I received a call from the Apple store business unit and they agreed to the deal I had placed before them noting that there were others that got this deal.  Pretty simple transaction.  Apple does a good job if you just ask them.

  • by BarrettF77,

    BarrettF77 BarrettF77 Sep 23, 2011 8:42 PM in response to Joey Diaz
    Level 1 (45 points)
    Sep 23, 2011 8:42 PM in response to Joey Diaz

    Thanks Joey.  Took your advice.  Your posting this certainly helped my situation out.  I am flicker free with a new display.  The store was a godsend and now I can continue with purchasing more Macs later on. 

     

    A shortsight I think Apple often has.  There are some not so helpful people within the company, meanwhile, there are those who are just the opposite.  If I had known about the issues when I bought my first thunderbolt Mac then this would have been a non-issue.  However, I am glad to say that I consider the matter resolved and closed.

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