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Mail keeps crashing!

1934 Views 11 Replies Latest reply: Feb 7, 2013 12:34 PM by criwil RSS
chaihoney Calculating status...
Currently Being Moderated
Sep 22, 2011 12:24 PM

A few days ago my mail crashed a few times in a row. Restarted the computer and all was fine.

today it happened again -- but restart did NOT work.  tossed out the prefs, reset the info and tried again.

NO MAIL - keeps crashing.

Noticed all sorts of weird prefs - symbols, etc. Tossed them into the trash. Emptied trash and tried again -- More crashing.

The report says:

 

Exception:  EXC_BAD_ACCESS (0x0001)

Codes:      KERN_INVALID_ADDRESS (0x0001) at 0x683c0104

 

I have no idea what to do! HELP.

iMac, Mac OS X (10.4.11)
  • BDAqua Level 10 Level 10 (114,790 points)
    Currently Being Moderated
    Sep 22, 2011 12:56 PM (in response to chaihoney)

    Any more from the Crash log, like from Thread xx cashed on?

     

    Not certain, but this can fix myriad Mail problems...

     

    Safe Boot from the HD, (holding Shift key down at bootup),  it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move this folder & file to the Desktop.

     

    Move this Folder to the Desktop...

     

    /Users/YourUserName/Library/Caches/Mail/

     

    Move this file to the Desktop...

     

    /Users/YourUserName/Library/Mail/Envelope Index

     

    Reboot.

  • BDAqua Level 10 Level 10 (114,790 points)
    Currently Being Moderated
    Sep 22, 2011 4:07 PM (in response to chaihoney)

    I was nervous to begin with too!

     

    Not certain, all I see is Rules there really, we might have move these to the Desktop while in Safe Mode also...

     

    If that doesn't do it and you can afford to redo all your Rules, try these & reboot...

     

    /Users/YourUserName/Library/Mail/MessageRules.plist

     

    /Users/YourUserName/Library/Mail/MessageRules.plist.backup

  • BDAqua Level 10 Level 10 (114,790 points)
    Currently Being Moderated
    Sep 23, 2011 11:48 AM (in response to chaihoney)

    Yes, you can trash them if you like.

     

    I can't remember, but I think the big Combo update had Mail 2.1.3 in it, you might try reapplying that...

     

    The combo update for PowerPC-based Macs...

    http://www.apple.com/support/downloads/macosx10411comboupdateppc.html

     

    The combo update for Intel-based Macs...

    http://www.apple.com/support/downloads/macosx10411comboupdateintel.html

     

    Repair Permissions afterwords, reboot.

  • BDAqua Level 10 Level 10 (114,790 points)
    Currently Being Moderated
    Sep 23, 2011 2:28 PM (in response to chaihoney)

    Well, I'm thinking that would be best, assuming the combo does contain Mail, it may repair other things too.

  • BDAqua Level 10 Level 10 (114,790 points)
    Currently Being Moderated
    Sep 23, 2011 4:39 PM (in response to chaihoney)

    Good to hear!

  • criwil Calculating status...
    Currently Being Moderated
    Feb 7, 2013 12:34 PM (in response to chaihoney)

    I just had the problem and fixed it by disconnecting the ethernet cable so that Mail couldn't get the offending email...then I was able to select another email and all is well.

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