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Helpful answers
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Mar 16, 2011 4:27 PM in response to Codachromeby August.Star,Codachrome:
This is the problem with mine. (I googled to find a solution and came across this) My clicker just stopped working and i tried what you said and it worked wonderfully. In a way, its ok because I wanted to get an itouch anyway. Is there a way to prevent this in the future?
Not to mention, is there anything i should be aware of if i get an itouch?
Thanks. -
Mar 16, 2011 5:31 PM in response to August.Starby rebell1952,August Star:
I sent my iPod nano 4G to an outfit called Rapid Repair (http://www.rapidrepair.com/). I haven't gotten it back yet, but they seem to think it can be fixed. Using the "wiggle" procedure described here only made the problem worse for my nano. If Rapid Repair is able to fix mine, I will post the results and hopefully an approximate repair cost.
In the meantime, I have obtained a new 8GB iPod Touch 4G. I am usually not impressed with Apple products, but this iPod Touch is awesome. It does so much more than a nano, that I wouldn't even think of getting another nano.
Also, the docking port on the Touch is a much tighter fit than on the nano, I really couldn't wiggle the connector at all, though I only applied light force. But there is a good chance that the third-party docks will work better with the Touch and not mess up the pins in the docking module. I have an Onkyo DS-A2X dock and it's a fair bet that it was the cause of my problem as unless you carefully adjust the back rest for the iPod, the unit is able to wobble and I believe that is what caused the damage to the pins.
I am going to contact Onkyo support about this issue as well, to see if they have any thoughts on the matter. -
Apr 6, 2011 1:22 PM in response to Matt108by Monicaaaaaa,I did the same thing as Matt. I opened it up and fixed it. Here's what I did step by step.
1. Take the white piece off the bottom of your ipod with a pair of tweezers.
2. Get a screwdriver and unscrew the two little screws. Note: this could be tricky because the glue from the white piece could be on top of the screw.
3. Take the metal piece out once you have unscrewed it.
4. Stick something in the space between the USB port and the BACK of the ipod. I used the back of an earring. It was rubber so it fit nicely and didn't scratch anything like metal would. You might have to adjust the back of the earring a little to make the clickwheel work.
5. Put the metal piece back on and screw the screws in tightly so nothing sticks out.
6. Pop back on the white piece. I put just a dab of super glue on each end of the white piece to make sure it won't spontaniously fall off.
And done! Hope this helps!
Oh and I used an iHome docking station for this iPod. I can't decide if it is apple's fault or the docking companies for this problem. It makes me mad.
Message was edited by: Monicaaaaaa -
Jul 26, 2011 1:05 AM in response to awhite6000by Tabs157,Codachrome's suggestion totally worked for me! I just wish I would have found this thread before I reset my ipod and lost over 800 songs
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Sep 23, 2011 6:34 PM in response to Codachromeby jessefromgillett,you are a freakin genius!!! you seriously saved me like 400 bucks!
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Oct 24, 2011 10:19 PM in response to awhite6000by TookItApart_NowWhat,Ok, so I have a iPod Nano 4th Gen like the one in question, and I took it apart like the video that bb193 posted https://discussions.apple.com/thread/2413091?start=15&tstart=0#discussion-12131 474 , and I have gone in and replaced the whole entire cable and click wheel hardware, but still no response from the ipod when i try to use it. The iPod is still unresponsive when I use the connector cable as has been suggested in earlier posts. But no luck. Any help would be appreciated.
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Dec 7, 2011 9:45 AM in response to smudgeballby dannyfromsnohomish,Codachrome I did the wiggle thing but it don't work so i hooked it up to my IHome and wiggled it and then i could use, but when i took it it didn't work..... Any suggestions???????
Message was edited by: dannyfromsnohomish
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Jan 30, 2012 9:11 PM in response to awhite6000by listentoit,Hey Apple. Great job on the 1st gen Nano recall that occured on maybe 11 total units. Your stock is flying up because you took care of customers years after most of us had put an old nano in the drawer and gave us the faith that you take care of customers first. My daughter used her 1st gen nano in a dock, but the 6th gen Nano was a worthy replacement, even though others have complained they want the click wheel again.
I have had iphones and imacs taken care of under AppleCare and some have been taken care of just after the warranty expired because of goodwill. My son jumped in the pool with his iphone 4 and even then you replaced it-with liquid damage-because of goodwill. And yes, I was told it was on a case by case basis, and was a 1 time deal, and only because his was still under warranty. Thank you again for that.
This Nano 4th gen problem is pervasive, recurring and increasing at an alarming rate; and with thousands of people having their $150 and up ipod sitting there worthless (at least the 1st gen Nano still worked with its very remote chance of overheating) this problem at the dock renders it worthless becuase the click wheel won't work. Yes, I realize a warranty is a warranty, but car companies repair cars with recalls years after warranties expire because an issue is pervasive, it is at too high a percentage and this is that kind of issue. This is a design or manufacturing issue. My 4th gen is in great condition since it is on a dock most of the time, and is a brick.
Apple, please Issue a recall to repair or replace this brick with another repaired 4th gen, or 5th gen Nano. This newer model should not be replaced with a 6th gen unless somebody requests that, because many people want the larger screen and click wheel. If the 5th gen with a camera begins having the same problem, then you may need to issue ipod touch's to remedy.
And keep up this kind of customer service. This is what make good customers return. The people you have in the store and on the phone are the best. It keeps us coming back, but glitches like this should be taken care of so you don't lose customers that you have done such a good job cultivating for years.
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May 11, 2012 11:05 PM in response to listentoitby HollyJAMs,Listentoit: My sentiments exactly. A friend of mine just got pursued by apple to replace his ipod shuffle. For what reason, I have no idea. Maybe he blogged about it. My nano looks brand new becuase it sits in a dock and now is useless. I did nothing outside of normal and appropriate use and it is now crap unless you happen to be a tinkerer who is confident in taking things apart and jimmy rigging the thing. This is totally unacceptable. Someone should start a class action lawsuit. I can't even get Apple to listen to my all-too-common problem witnout paying for support. That is just wrong. I'm really disappointed at the random way they seem to treat some cosutomers and not others as well. I own over $10K in curtrent Mac products and they can't see fit to give me a single courtesy replacement?
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May 12, 2012 10:46 AM in response to HollyJAMsby HollyJAMs,Correction- they replaced his 1st gen nano and it's because some of them have overheating batteries. Nice Apple, that's great. But that is a much older device. You care about them being deffective but not ours? Clearly it is because you think you have a case for saying it is the consumer's fault. That we we somehow bent it ourselves. Can't exactly blame an overheating battery on us, though, can you?
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Oct 24, 2012 12:44 PM in response to Codachromeby becca6,Are you saying that theres this simple soultion when i've just the minute took my ipod apart-ish and possibly snapped the thread connected to the adapter end in the process? ><.
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Feb 3, 2013 11:00 AM in response to awhite6000by Russport,my ipod is not working after being in my docing station whilst i turnd the power off electrical wise what do i do
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Mar 4, 2013 4:16 AM in response to Matt108by Pinkysbrains,The paper clip worked great and only took about 5 minutes.
This is a good guide to taking apart the 4th Gen ipod .
http://www.youtube.com/watch?v=zh3kPGzawNk
For this fix, you only need to remove the bottom bezel. Then the two screws holding the little metal casing around the dock.
Then remove the casing and insert a 1.5 cm piece of paper clip in the gap behind the connector. Put it back together and you're good to go.
Will update if this stops working. Good luck
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Mar 22, 2013 11:37 AM in response to awhite6000by Flumperboy,This is a fix from the gods, I got a 4th gen nano by mistake of eBay with click wheel fault, I needed a 4th gen classic which I paid a lot more for but had this in my glove box rattling around, thought I'd put it back on eBay but come across this thread , and managed to fix the iPod 4th gen nano, now I can see what it does I'm gonna keep it ,
I have 4 iPods now an iPhone 4s and iPad 2 , and thIs forum deserves a big pat on the back, thank you guys n gals keep up the good work
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May 24, 2013 1:02 AM in response to Matt108by dongbakse,I've fixed my 4th nano. I tried to do "I opened up the bottom of my nano with a pair of tweezers and took out the casing around the dock connector port with a screwdriver. There will be a small amount of space between the back casing of the nano and the port. I used scissors to cut a small piece off of a paper clip and wedged it in between that space... and the wheel worked! The paper clip piece puts pressure up on the port so it provides the same effect as the charging cable trick, " with a small screwdriver. I'm using namecard(paper) clip 2 pieces. Thanks!