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Lion randomly crashes - black screen

515787 Views 2,925 Replies Latest reply: Apr 13, 2014 6:55 AM by paulohco RSS Branched to a new discussion.
  • VenegasMX Calculating status...
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    Sep 23, 2011 10:49 AM (in response to whetty101)

    My last UPDATE:

     

    Here in Mexico they will replace my Logic Board. And, it's a 2011 MBP, so I think is ALMOST the same problem in this thread. Because, you know, this model doesn't have NVIDIA and all that stuff, however, the problem exists. I don't know if they reinstall Snow Leopard but if so, I will re-install Lion, I'll test it and, we'll see! Good luck everybody!

     

    PS: A employee said:  "We have some problems with warranty. You'll need to wait 10 days until the piece arrive". Ok, could be worse..

  • jonahcoyote Calculating status...
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    Sep 23, 2011 12:04 PM (in response to whetty101)

    Was having this exact same problem right after updating to Lion (might be a coincidence, might not be). I've got a 2010 model Macbook Pro Core i7.

     

    The first time I called the tech had me run AHT which came up with no problems and came to the conclusion that it was software issue and would be fixed in a future release. I waited about 3 weeks and dealt with frequent black screen crashes until I got fed up and called back.

     

    The second time the guy had me boot into safe mode (my first time doing this on a Mac at all ) and clear PRAM, etc. and set me up with a Genius bar appt. to take my laptop in in a few weeks (I'm a busy web developer and needed my computer at the time). In between what this guy did and taking it in to the Apple store it was actually working good for about a week and then all of a sudden lots of frequent crashes. I would mainly notice it while just working on my laptop and not hooked up to my Cinema Display.

     

    I next took it in to the Apple Store and the tech ran through some of the same things and we were eventually able to reproduce the crash by quick looking a PDF and scrolling while on battery power. The tech looked at the logs and the panic pointed to something with the onboard graphics. At that point I got scheduled for a logic board replacement and had this done a few days later. Kudos to the Twenty Ninth Street techs for such a quick turnaround too!

     

    Since having the work done my laptop is back to working like normal. I haven't had a crash since getting it back a week ago and have been putting it to the test (scrolling in quick look, opening PhotoBooth and scrolling the effects). I'd say it's fixed. Whether it was hardware or software who knows, probably a little of both. I'm just glad its working and hope everyone else is helped by my story and gets their Mac fixed soon

     

    - J

  • RichHolland Level 1 Level 1 (0 points)
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    Sep 23, 2011 12:45 PM (in response to Greg Schueler)

    Greg Schueler wrote:

     

    Hi all,

     

    I just received a phone call from a representative of the Apple executive office, she said, quote:

     

    "Apple is aware of the issue" and that they are "looking into the resolution" of it. She said there was "no precise ETA" on the fix, but that it is "coming quite soon".

     

    I had sent an email to Tim Cook explaining the issues I was having and what I thought was the general concensus of the other people in this forum, not really expecting any reply or follow up.

     

    So, I am quite optimistic that this will get fixed soon!

     

    This is by far the best news I have heard about this issue. I think most of us are reasonable people and - even if we don't know when the fix is coming - a simple acknowledgement and a promise goes a long way.

  • RichHolland Level 1 Level 1 (0 points)
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    Sep 23, 2011 12:51 PM (in response to wired00)

    wired00 wrote:


     

    Have you asked to speak with a senior?

     

    Yes ... it was a senior advisor who set me up with a "no charge" repair, even though I am out of warranty.

  • tim_dba Calculating status...
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    Sep 24, 2011 9:09 AM (in response to whetty101)

    Sorry, gave some wrong information here.

  • tim_dba Level 1 Level 1 (0 points)
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    Sep 24, 2011 11:48 AM (in response to tim_dba)

    Thought, it has become better, but still have crashes...

     

    anyway: for some reason my BSODs aren't repeatable by switching to Photobooth's effects 2nd page - at least: not always, as it was before. Any chance, Apple has silently rolled out a new graphic driver?

  • cincymarch Calculating status...
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    Sep 24, 2011 4:34 PM (in response to whetty101)

    Hey guys - been following this thread for awhile. I have 2010 i7 15" macbook pro.

    Currently out of warranty like many of you, computer was rock solid before upgrading to lion. Soon after upgrading i began to get blackscreen BSOD crashes - totally random all the time. Called apple and they refused to replace my logicboard for free b/c of warrranty status. Finally figured out how to downgrade to 10.6 ( which was major pain trying to remove the "recovery" parition from my HD)

    That was two weeks ago, ever since I put snow leopard back on I haven't had a single crash, rock solid like it was before, which makes me thing this is firmware/software issue with lion. Hopefully we get a fix soon!

  • paigefromantioch Calculating status...
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    Sep 24, 2011 9:29 PM (in response to whetty101)

    Hey guys, have been browsing through this forum for a while and i have taken my mid-summer 15" MBP to the genius bar 3 times already. First time they told me to do a clean install of lion, still BSOD. took it to a different apple, they ran a diagnosis and found out it was the logic board (already knew that ). So called "genius" tried telling me that this happened to me out of "coincidence" even after explaining how there are over 90 pages of people with the same problem as me. Third time I came in demanding that I get my logic board replaced for free even though I am out of warranty.  They would not replace it for free, and said I would have to pay $310 to get it repaired since I am out of warranty.  I am very unhappy with this, and I need my mbp to be running 100% as I am a college student and heavily rely on it.  Genius said that there is nothing I can show him to get me a free logic board replacement unless it is directly from apple.  For those who have been able to get their logic boards replaced for free even if out of warranty, how were you able to do it? What kinds of things did you say? Thank you

  • HarleyQuin Calculating status...
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    Sep 24, 2011 9:32 PM (in response to paigefromantioch)

    it seems that those of us who have had free logic board swapouts have spoken to senior advisors from applecare on the phone rather than the genius bars.

  • ds store Level 7 Level 7 (30,305 points)
    Currently Being Moderated
    Sep 24, 2011 9:36 PM (in response to whetty101)

    Lion Random Black Screen of Death (LR-BSOD) here on a MBP 3,1 thrice installed, nothing else but 10.7.1

     

    Screen artifacts and total blackness. It looks to be a video driver issue and compatabiilty with Lion.

     

    Went back to Snow Leopard and the problems seemed to have gradually disappeared.

  • TheH-Sweden Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 25, 2011 4:17 AM (in response to whetty101)

    I have had the above problem on a Mid 2010 MacBook pro and I installed the gfxCardStatus to try to prevent what seems to cause the black screen (the swithch) and hope it will solve the problem.

     

    But while running the gfxC... I saw that it reported that the the voice over IP software I use used the Discrete card and I remember that I had my "black screen problems" just after using the software that apparently made the switch.

     

    I will now try to run the system only on the Integrated card and see if this prevents it from happen. What seems to be a bit scary is all the posts about chaging the hardware - which would be a pain.

     

    I hope that a solution, by a Firmware update is presented soon. Until then I will try to prevent my Mac to use the Descrete card and see if this helps. I have for the last 3 craches sent the memory dumps to Apple as well. Hope is will be of some use.

  • verbaL123 Calculating status...
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    Sep 25, 2011 4:20 AM (in response to paigefromantioch)

    1. I spoke to a manager at the genius bar.

     

    2. I explained that Lion caused the issue and I did not have an issue before upgrading. They told me that Lion stresses the logic board more than Snow Leopard. So my argument was I could have been sold a faulty logic board or the board failed earlier and Lion just exposed it. So that means there is no evidence when the board actually became faulty and could have been faulty within the warranty just not exposed during snow leopard. Also said when I buy a high end laptop I should expect the hardware to handle an upgrade for a new operating system within 1.5 years.

     

    Hope this helps.

  • TheH-Sweden Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 25, 2011 5:33 AM (in response to verbaL123)

    Hi, I read your post and also paigefromantioch post about the logic board and the diagnostics. Do you or any one else know what kind of diagnostic software that was used to test the Logic board? If to approach a Genius Bar then alway good to know what to ask for in regards to test or having been able to test this before

  • korzhyk Calculating status...
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    Sep 25, 2011 10:32 PM (in response to whetty101)

    i have same problem

  • JP_annoyed_with_Lion Calculating status...
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    Sep 26, 2011 4:34 AM (in response to whetty101)

    Same problem here - MBP 2010 Core i7 8GB RAM. Crashed 4 times yesterday, today twice.

    I reinstalled Lion from scratch and still issues. None of the safeboot mode fixes does anything permanent. Currently had it with Lion and switching back to Snow Leopard, I won't migrate to Lion again till Apple fixes the issue. I purposely left the Windows scene to get stability, since Lion I might as well have had Windows 7 on a self build machine with IRQ problems based on the amount of crashes I get. Did Apple hire some Microsoft engineers to build the new OS?

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