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cannot delete e-mail from my i pad

1675 Views 7 Replies Latest reply: Sep 27, 2013 9:08 AM by JozyT RSS
andymissmandy Calculating status...
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Sep 12, 2011 10:01 AM

cannot delect e-mail from my i pad

iPad
  • jo a.fromcameron Level 1 Level 1 (0 points)
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    Sep 27, 2011 12:10 PM (in response to andymissmandy)

    I purchased a iPad when they first came out, it worked fine.  I sold it to get a new iPad2.  Every time I clicked on edit to delete mail, it would delete a few emails and than email would shut down.  All the email I had deleted came right back.  I worked with it to no end and finally set it up as new and sold it to a friend and purchased another iPad2.  The first iPad2 was with Wifi only, this new one is Wifi and 3G.  It also does they very same thing.  Have been back and forth with Apple.  They blame the server, the server blames Apple.  For right now, I go into my server and delete all my email before I open my iPad, this helps; but I should not have to do this!!!  I have several on my iPad 2 now and forgot to delete from server.  I would go down the list and delete and it would come to one and crash mail and again, all the email I had deleted was back in mail.  For now, I clear my email from the server every morning and then delete any email that has come in while I had it on; but none of the junk mail.  if I click on junk mail to delete, it crashes. 

     

    So delete your know email and then delete trash.  Then shut the iPad2 down completely or the email you deleted will come back.

     

    I was on the phone with Apple for hours last time and will call them again, just needed a break because it is upsetting.  I don't even want to use my iPad anymore.

  • Bonesaw1962 Level 4 Level 4 (1,200 points)
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    Sep 28, 2011 8:17 AM (in response to andymissmandy)

    Who or what provides the "back end" to your email?  The problem described by joa.fromcameron sounds like some type of issue with or setting on the mail server or some type of forwarding rule...I don't believe  all mail providers offer bi-directional sync.

  • jo a.fromcameron Level 1 Level 1 (0 points)
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    Sep 28, 2011 10:18 AM (in response to Bonesaw1962)

    I am not sure exactly what you mean, not very good with this.  My server is Embarq (Century Link); which I have talked with them in length and they tell me they is no way they would stop or crash email on my iPad.  The iPad2 that I had before with Wifi and did the very same thing, I sold to my friend.  She is also on Embarq and has no problem whatsoever with the iPad.  I even had her come up and compare setting in mail and there were no differences. 

     

    Can you explain a "forwarding rule".  I read somewhere to go to advanced and check delete from server; but have been afraid to try it.  Do you think that would work? 

     

    I can delete some of the mail from those I know; but the junk mail, I can open it, read it, and when I try to delete, it shuts down mail. I can just click edit and click on it to delete and it shuts down.  The emails I do delete, I delete from trash and if I don't shut down my iPad2 and reopen it, all that deleted mail will come back like it was never deleted. 

     

    Thanks for your rsponse, Apple has yet been able to figure it out for me.

  • Bonesaw1962 Level 4 Level 4 (1,200 points)
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    Sep 28, 2011 1:04 PM (in response to jo a.fromcameron)

    So I think the issue about "crashing" the iPad should be considered separately from the issue of mail deleted from the iPad showing up again.  Bi-directional sync would be where if you deleted it from the mail server, it would subsequently delete from the iPad and vice versa.  It sounds like what is happening is that changes made on the iPad don't sync to the server. 

     

    A "forwarding rule" would be where you set up your account on the mail server to automatically forward a received message to another email address, a "rule" could also redirect incoming email  perhaps to one of your own email folders. 

     

    I'd only make incremental changes, and do so carefully, you don't want to delete all of your stuff.You might start by asking the mail provider what junk mail filtering options they offer on their end.  It sounds like junk mail is coming to your Embarq inbox and automatically being synced to your IOS device.  Embarq could probably show you how to make it so that junk mail would be put in a junk mail folder on your Embarq account and not get sent to the iOS device.  Once the junk mail issue is under control, you want to find out what sync options they have for mobile devices..for example,.will a change (like a deletion) made on a mobile device be reflected on the server or not?  Do they have an option to remove email from the Embarq mail server that has been forwarded to your mobile device?  These are the things you want to find out. 

  • jo a.fromcameron Level 1 Level 1 (0 points)
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    Sep 29, 2011 10:20 AM (in response to Bonesaw1962)

    Okay, going to call my server today and Apple tomorrow.  I notced today, I have certain junk mails coming in on my iPhone (which I can delete) and on my iPad2 (which I cannot delete), that do not come into my desktop mail?!  The worst of this is some of these junk mails are not even on my server when I checked!!!!!  How can that be?

     

    Found this very strange.  Thank you for your help and if I get any results will let you know. I have gone into my server and checked the junk mail; which then moves into a junk mail file.  Then I delete it and delete trash.  The same junk mail keeps coming in.  All of this is so strange.  Again, thank you. 

  • Bonesaw1962 Level 4 Level 4 (1,200 points)
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    Sep 29, 2011 11:09 AM (in response to andymissmandy)

    something to think about hard would be how to use the two iOS devices together.  The more instances of mail you have running, the greater the likelihood of consistency errors...for testing you might want to consider having the mail account on only 1 of the iOS devices...then when things become stable, if you want, add in the second device...I'd be absolutely clear how the mail server side with Embarq is supposed to work, then just sync with 1 iOS device; get that working properly, then if you want, add the other one...we also tell our users to edit the mail, delete forward etc. from the same instance all the time, preferably not a mobile instance..this way deletions and changes would occur from the same instance of mail all of the time...so this would mean you would do deletions from say your computer, let those deletions sync to the mail server and then trickle down to the mobile devices...

  • JozyT Calculating status...
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    Sep 27, 2013 9:08 AM (in response to andymissmandy)

    I upgraded to iOS7 and now when I try to delete emails from my inbox, they momentarily disappear, then reappear in my Inbox. I can't delete them. Any suggestions?

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