Skip navigation

Lion randomly crashes - black screen

516900 Views 2,925 Replies Latest reply: Apr 13, 2014 6:55 AM by paulohco RSS Branched to a new discussion.
  • wood-stock Calculating status...
    Currently Being Moderated
    Sep 29, 2011 11:40 PM (in response to whetty101)

    @Plexson

    I'm from Germany too and i don't' want afraid you but this kind of support doesn't help. But it's, sorry that's sound a little bit evil but i do not mean in this sense, "good" to hear that i'm not the only Kraut with this Problem.

     

    I had send the Capture Data at August 12 to Apple Care and at August 30 i became the answer that "They know the Problem but at this time they can't fix it".

     

    My BSOD History:

    - Lion release day, buy and install with migration assistant -> BSOD

    - clean install of Lion at the main HD -> BSOD

    - finding this thread and install gfxCardStatus

    - calling Apple Care and waiting for the answer of the technicians (capture data)

    - installing 10.7.1 -> BSOD

    - downgrade to Snow Leopard at main HD -> BSOD (not as often as with Lion)

    - install Lion at a external hd (clean os without any programs) -> BSOD

    - bringing the mac September 9 for  repair to the Apple Store Alstertal (Hamburg)

    - at September 21 became the answer that they can't do anything because the technician says it is a software problem.

    - still having BSOD

     

    I am not out of warranty but at this time i must say, that the only support i get was: "They know the Problem but at this time they can't fix it"

     

    I'm waiting for 10.7.2 and hope that this update will fix the bug.

    If not i thing it is something for the §440 BGB.

  • katy le Calculating status...
    Currently Being Moderated
    Sep 30, 2011 7:07 AM (in response to whetty101)

    my new macbook pro which was brought last month often totally system halted too!!!4times in a week~!!!!who can tell me what the problem is ???i'm very disppointed with apple!

  • Mondo Generator Calculating status...
    Currently Being Moderated
    Sep 30, 2011 11:05 AM (in response to Deskatur)

    That article was published a month ago. If it's a hardware malfunction then why are people with different types of hardware are having the same problem?

  • Maloderous Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 30, 2011 11:13 AM (in response to whetty101)

    BSOD happening more and more frequently after connecting it to my company's Cisco VPN and Exchange system. It was only iPhoto causing them, until 2 days ago.

     

    Mail is now erratically BSODing me, as well as random Safari BSODs.

     

    Also, iMovie trips a BSOD on "Export using Quicktime." 30 seconds into a render, BSOD.

  • Tess888 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 30, 2011 12:07 PM (in response to Deskatur)

    The article you mention clearly states the following:

     

    Therefore, until Apple addresses this problem specifically with some sort of firmware update, then the only true fix for this issue at the moment is to have your system's motherboard replaced. Most people who have had this done have found the problem has disappeared completely.

    While some people on this forum have been helped with a motherboard replacement, many have not, even after multiple attempts. I don't think this article is very accurate. IMO, the BSOD is caused by a complicated firmware / software issue.

    Deskatur wrote:

     

    http://news.cnet.com/posts/?keyword=Black+Screen

  • Link2999 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 30, 2011 12:35 PM (in response to whetty101)

    Got a call from the Apple Store today saying they just finished the repairs on mine. Had to speak with a senior advisor after sending an email to Tim Cook and was in contact with Engineering about the issue. Second time I spoke to him he told me Engineering may have had a solution, being a specific logic board, and I should drop off the Macbook Pro at my Apple Store. Engineering was in charge of the show for this repair so it was Engineering ordering the specific parts and not the Apple Store geniuses. I made sure with the Genius on the phone that the problem was actually fixed (I showed him how to force the issue in-store) and he told me they could no longer force it. He also commented that this repair was one of the most time-consuming repairs he has seen.

  • mikeetastic Calculating status...
    Currently Being Moderated
    Sep 30, 2011 6:25 PM (in response to whetty101)

    Beta 10.7.2 11C71 is out.. Anyone can test?

  • kazunori.tsuno Calculating status...
    Currently Being Moderated
    Sep 30, 2011 7:25 PM (in response to whetty101)

    This happened to me as well. Here is the background and my symptom.

     

    [My MBP]

    ----------------------------------------------------------

      ModelName: MacBook Pr

      Model Name:     MacBook Pro

      Model Identifier:     MacBookPro6,2

      Processor Name:     Intel Core i7

      Processor Speed:     2.66 GHz

      Number of Processors:     1

      Total Number of Cores:     2

      L2 Cache (per Core):     256 KB

      L3 Cache:     4 MB

      Memory:     8 GB

      Chipset Model:     NVIDIA GeForce GT 330M

      Processor Interconnect Speed:     4.8GT/s

      HardwareUUID:     77EF27DD-8D71-5F8F-A919-5B992B5C570E

      Sudden Motion Sensor:

      State:     Enabled

    ----------------------------------------------------------

     

    [Background and symptom]

    I have repaired my MBP to replace the logic board once in this June. At this time, I had almost same symptom as this time (as you guys may noticed, the OS is Snow Leopard at this time). I sent my mac to Appleand they diagnosed this is a hardware malfunction and they repaired for free. Since I  got it back from the repair, there was no symptom again.

    In this July, I have upgraded the OS to Lion successfully and there was no problem at all until last week. Last week, suddenly I had this symptom again, blackscreen when coming back from screensaver, going to screensaver, browsing the Safari, just doing nothing, and so on,with non-responsive keyboard. All I could do is just force reboot manually. The log says like;

    ----------------------------------------------------------

      LastModified:     9/19/11 4:17 AM

      RecentContents:     Interval Since Last Panic Report:  2157399 sec

      PanicsSince Last Report:          1

      AnonymousUUID:                    6A062408-CF71-4A0B-B56F-DF30C07856D0

     

    ThuSep 15 10:03:43 2011

    panic(cpu2 caller 0xffffff7f809122bf): NVRM[0/1:0:0]: Read Error 0x00000100:CFG 0x0a2910de 0x00100000 0x00000000, BAR0 0xc00000000xffffff81150fd000 0x0a5480a2, D0, P3/4

    Backtrace(CPU 2), Frame : Return Address

    0xffffff80f236b800: 0xffffff8000220702

    ......

    0xffffff80f236bfb0: 0xffffff8000820057

         KernelExtensions in backtrace:

           com.apple.NVDAResman(7.0.4)[7E65ECA2-D3A1-35F8-B845-C975FB531E7E]@0xffffff7f808b 2000->0xffffff7f80b88fff

               dependency:com.apple.iokit.IOPCIFamily(2.6.5)[95ABB490-3AB5-3D5E-9C21-67089A9AE6 A1]@0xffffff7f8083e000

               dependency:com.apple.iokit.IONDRVSupport(2.3)[E99C8907-946D-3F1A-A261-4C0F2D5D04 51]@0xffffff7f808a0000

               dependency:com.apple.iokit.IOGraphicsFamily(2.3)[897EB322-FD55-36D7-A68E-9E9C34A 74A84]@0xffffff7f80868000

           com.apple.nvidia.nv50hal(7.0.4)[2E84958C-1EEC-316B-9F7A-68C368F83476]@0xffffff7f 80b89000->0xffffff7f80eaafff

               dependency:com.apple.NVDAResman(7.0.4)[7E65ECA2-D3A1-35F8-B845-C975FB531E7E]@0xf fffff7f808b2000

           com.apple.driver.AGPM(100.12.40)[0F9DB3F1-BE6E-3C13-A7D5-86385AE82AB1]@0xffffff7 f82171000->0xffffff7f8217bfff

               dependency:com.apple.iokit.IOGraphicsFamily(2.3)[897EB322-FD55-36D7-A68E-9E9C34A 74A84]@0xffffff7f80868000

               dependency:com.apple.iokit.IONDRVSupport(2.3)[E99C8907-946D-3F1A-A261-4C0F2D5D04 51]@0xffffff7f808a0000

               dependency:com.apple.iokit.IOPCIFamily(2.6.5)[95ABB490-3AB5-3D5E-9C21-67089A9AE6 A1]@0xffffff7f8083e000

     

    BSDprocess name corresponding to current thread: kernel_task

    Bootargs: arch=x86_64

     

    MacOS version:

    11B26

     

    Kernelversion:

    DarwinKernel Version 11.1.0: Tue Jul 26 16:07:11 PDT 2011;root:xnu-1699.22.81~1/RELEASE_X86_64

    KernelUUID: D52AAB80-B2BC-3C6E-BBEA-78BD28064998

    Systemmodel name: MacBookPro6,2 (Mac-F22586C8)

    ----------------------------------------------------------

     

    SinceI had this symptom many times in several days, I looked for any solutions/work-around for this. There is one thing that it seems working good so far.

     

    Here is what I have done on my mac.

    ----------------------------------------------------------

    Open“Terminal”.

    Type

    >cd ~/Library/Preferences/ByHost/

     

    >find . -name '*windowserver*' -type f

    ./com.apple.windowserver.7F1FAC55-F4AA-53CB-A091-890EE525C574.plist

    ./com.apple.windowserver.C47A533B-2638-5CC5-BF81-0A1E764E460C.plist

     

    >rm -rf ./com.apple.windowserver*

     

    Then, reboot the machine.

    ----------------------------------------------------------

     

    Since I have done it described above, My mac doesn't have the same symptom ever again.

     

    I'm not sure that this worked for this symptom, I hope this could be a helpto you guys.

  • Tat Nghia Calculating status...
    Currently Being Moderated
    Sep 30, 2011 7:21 PM (in response to Tess888)

    Got my motherboard replaced 2 weeks ago. And till now, My MacBook 15'' 2010 has been working perfectly.

    I knew this problem 3 months ago and that is the only solution I found so far.

  • Link2999 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 30, 2011 7:27 PM (in response to Link2999)

    Got my Macbook Pro back. Can't force the black screen anymore in Photobooth after a logic board replacement, so that's good. I'll keep you guys updated if anything changes. In the mean time you should do the following:

     

    1. Call up Apple about the issue, tell them what's going on. Give them your specs, say that you're getting black screens & kernel panics and you're pretty sure you know how to fix the issue (More than likely you'll be transferred to a senior advisor).

    2. Ask them to verify the fix with this specific issue with Engineering (mention the logic board, it may be a different model logic board than what Geniuses order for replacements), you can probably expect a call back the next day.

    3. Once your advisor person at Apple figures out how Engineering wants to handle the issue, they'll ask you for your store's information and set up an appointment for you. At that time your advisor should contact the manager of your store and let them know that Engineering will be handling the issue.

    4. When you bring it in, make sure you show the Genius taking it how to force the black screen (Full Screen Photobooth, Flip through effects).

    5. When you get it back, try it out in the store before signing anything. Hopefully the issue will be resolved.

  • RWBOMBC Calculating status...
    Currently Being Moderated
    Sep 30, 2011 11:47 PM (in response to RWBOMBC)

    I'm so sorry everyone, but I'm going to Windows


    I give up.

     

    Been running on the inferior Intel Integrated (what is up with this thing? Its barely passable on standards 10 years ago) by way of GFXCardStatus.

     

    I can't even turn on the nVidia chip without a Black Screen within 30 minutes. I don't even need to try, no apps open. I can almost set my watch to the panics and when they happen. I'm on a downgraded SL. I assume this is now a Firmware issue because there is no difference between SL and Lion anymore in terms of BSOD (for me).

     

    And now even more salt in the wound....I crash often recently on the Intel (I think its unrelated)...screen freezes up, but no BSOD.  /wrists

     

    The Apple store on 5th Avenue in NYC (the largest apple store in the world) wanted $500 for a new mobo for an out of warrenty '10 MBP. This was only after extensive cajoling on my part (and yes they knew about the BSOD '10 MBP) and showing how easy it to replicate a BSOD.  I said no thanks and for $300 more I can get a 17" Windows laptop brand new  with double the VRAM and a superior video card. Yes Windows stinks, but so is being stuck with a  $2000 paperweight that I can't even eBay because its damaged goods. Lord knows I hate Windows with a passion more than every person in this thread combined. But I have no recourse. My computer is barely above useless.  I am picking my own poison.

     

    I can't wait for a Firmware update anymore, its been 10 weeks since Lion and people in this thread are looking for breadcrumbs from Apple or grasping at straws, including myself. I guess I'll keep this for web browsing(if it can even handle that meager task anymore), if not, I'll toss it in the closet and forget about it.

     

    Good luck all, keep fighting.

  • LangMurf Level 1 Level 1 (15 points)
    Currently Being Moderated
    Oct 1, 2011 12:45 AM (in response to whetty101)

    I guess I'm one lucky "son 'a 'mo"... I experienced some BSOD's after installing Lion, but the 10.7.1 update fixed it for me. I've got a 2010 MBP with 8GB RAM and a 500GB 7200rpm HD.

     

    I'm subscribed to this thread, have been for a couple of months... and it just KILLS me that Apple has dropped the ball on this as bad as they have. I am fully cognizant that these forums are generally all about "what went wrong," but this seems like such an endemic problem that it's almost beyond comprehension that Apple would not acknowledge it and, thus, cause loyal customers to consider going over to the "dark side."

     

    Of course, I keed... I work with Windows boxes exclusively at work and they're not as bad as Mac adherents make them out to be, imho. I myself moved to Mac a few years ago for personal use and have loved the hardware and the OS, right up to when I started seeing so many peeps have to endure this terrible experience with no apparent support from Apple.

     

    The truly scary thing about all this is: (to my mind anyway) Either Apple doesn't have a fix because they don't know what the root cause is. Or they can't fix it, period. And don't want to admit that to the world. Or, I supose, they do know the root cause and it would cost them WAY too much money to fix it "free of charge." So they stonewall their loyal customer base and force them to be "squeaky wheels" to get "greased."

     

    One wonders if Apple will still rate at the top of Consumer Reports computer customer sat survey THIS year?

  • mikeetastic Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 1, 2011 12:58 AM (in response to LangMurf)

    is a new logicboard really a FIX? anyone got a new board but still having BSOD?

  • amrho Calculating status...
    Currently Being Moderated
    Oct 1, 2011 1:36 AM (in response to whetty101)

    Here is the same - 2010 MBP i7 - frequent black screen - the computer is unusable. Go back to Snow Leopard !

Actions

More Like This

  • Retrieving data ...

Bookmarked By (161)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.